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“Very picturesque - calm and soothing atmosphere” 4 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #26 of 33 hotels in Banff
Edmonton
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
“Very picturesque - calm and soothing atmosphere”
4 of 5 stars Reviewed November 6, 2012

We stayed at Tunnel Mountain Resort from October 26th to 28th inclusive. When we first checked in, we were given a one bedroom suite which we thought did not have a great view, and thought that some of the lights were not working (we had not checked the plug ins). One call to reception and they arranged another suite for us. Unfortunately, that suite had full carpeting to which my allergies would not have taken well to, so we requested a switch back to the one we had been given previously. Service was excellent, and the switch was made without any fuss and pleasantly. Toiletries were not provided after the first day, and other than our beds being made up, no cleaning was provided. But that had clearly been stated on the guest sheet and posted on walls, so we were aware. All in all - waking up to say hello to the mountains was great! We were there for a conference, so did not spend too much time in the suite.

Room Tip: We stayed in 159 which is a basic one bedroom suite in the basement level. I liked it because you c...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, November 10, 2012
I would like to take the opportunity to thank you for posting a review on your recent stay. I hope your review provides useful advice to future travellers.
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431 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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1 review
4 of 5 stars Reviewed November 1, 2012 via mobile

Love to stay in Banff, when I booked online I thought I was getting a lower Chalet like we got last year! We didn't so I'll have to be more careful when booking in June& Oct.. Our stay was great as usual and look forward to going back next year!!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, November 2, 2012
It was a pleasure to host your return visit. It is fantastic to hear from guests that have been staying with us over the years!
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Orlando, Florida
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 31, 2012

We stayed at the Tunnel Mountain Resort at the end of a long road trip. The place was clean, and perfect for our needs. We didn't utilize the kitchen, but we did get a fire going one night. We enjoyed seeing little pikas running around right outside of our room. The hotel is very convenient to downtown Banff and the the highway. There are a couple of small convenience stores nearby.

Room Tip: We were on an end room, near the road. No noise at all.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, November 2, 2012
Thank you for your feedback. We're so pleased you enjoyed your stay, and the wood burning fireplace. We hope you will keep us in mind for your future Banff adventures.
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Fernie, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2012

After much research online, we decided on the Tunnel Mountain Resort for our weekend getaway. Check in was fast, efficient and friendly. The room itself is a little dated, as noted by the smaller tube TV in the bedroom. There was no luggage rack, which I found odd. The air conditioner was still in the wall and caused a major draft, as well as the patio door. The fireplace was a great bonus and for only $7 they delivered a bundle of wood to the room. We stayed nice and toasty warm! Having the kitchen made it convenient for us to cook meals (we were prepared, as we brought groceries before we go to Banff) ($$$). Be sure to bring an extra frying pan and a good cutting knife, as I found our room was lacking those. For those winter travelers on an extended ski vacation, a kitchen is a must and Tunnel Mountain seems like a great budget place to stay. The hot tub, steam room and sauna were great. We didn't make it to the pool, but they do have one. Lastly, I could see location being a bit of a factor, as it's about a 10-15 minute walk into town, but there is the local bus, taxis and of course your own vehicle if you have one.

All in all, a fantastic stay that only offers minimal complaints.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 24, 2012
I would like to take the opportunity to thank you for posting a review on your recent stay. I hope your review provides useful advice to future travellers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2012 via mobile

Loved our stay here.... Upgraded to a loft at no extra charge. Beautiful stay for 2 wonderful days...nothing negative to say about this ...staff was very helpful, and wildlife right at our door.... Great location and beautiful views!! Would love to go back in the winter....

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 22, 2012
Thank you for taking the time to comment on your stay. We are happy to hear it was enjoyable and look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooks
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2012

We alway,s love to stay at Tunnel Mountain resort. We find it very relaxing and quiet. We have recomended this hotel to alot of our friend. Staff is very friendly. Will be staying there often.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 21, 2012
Dear Valued Guest, It was a pleasure to host your return visit to both Banff and Tunnel Mountain Resort. It is fantastic to hear from guests that have been staying with us over the years! We look forward to your return visits
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edmonton
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed October 17, 2012

We wanted a two day getaway so booked at Tunnel Mountain Resort in an Executive Room. Our experience would have been wonderful except for issues relating to the bed!
The room was spacious, the setting was wonderful, but sleeping was not. The difficulty had to do with poor fitting bottom sheets. The mattress had a mattress topper on it and the bottom fitted sheet kept spring off, waking us up and resulting in a fitful sleep. I don't know whether the sheets had shrunk or whether they were the wrong size to fit over both the mattress topper and mattress - but they certainly didn't. We left a note for the maid after the first night but all she did was try to force them over the mattress - the problem was much worse the second night. We reported the problem when checking out but the young lady at the desk did not seem overly concerned about it. This is not the way to attract return customers!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 21, 2012
Thank you very much for providing your feedback regarding your recent stay with us. It is through your comments and feedback that we are able to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Tunnel Mountain Resort

Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Hotel
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Banff
#6 Top resorts Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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