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“Leaves a lot to be desired.” 2 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #15 of 33 Hotels in Banff
GreenLeadersSilver level
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
“Leaves a lot to be desired.”
2 of 5 stars Reviewed March 6, 2012

We recently stayed in a 1 bedroom suite at this property. Upon checking in we found stains on the bedding and the couch and the door to the suite wouldn't close properly! The decor is a little dated but that wasn't as big of deal as how noisy this place was. We were woken up every time someone opened a door because they all slam loudly. On the plus side the deep jetted soaker tub was great. Overall with so many great places to stay in the Banff and Canmore area I definitely won't be back!

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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638 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Toronto, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 3, 2012

We stayed in this hotel overnight and it was a pleasant surprise for us. First and foremost, the views and location were fabulous. All cottages seems to be spacious and most of them are double-storey houses or townhouses. Loved the terrace overlooking the Rockies. However, the furniture was dated and may need a replacement. I rate this resort as 2nd out of 9 hotels I visited during my AB-BC tour.

Room Tip: Make sure you are going to get a good view.
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2012

We stayed here for one night on our way to ski Sunshine and were very pleaseld with the executive room we had. It was large and comfortable and very clean. The room had both a fireplace and a shower that could be turned into a steam room. There are 2 hottubs on the property and the hot tub was clean and hot! Wonderful after a day of hiking or skiing. We felt sorry for the young man working the front desk as he was on his own and barely had time to take a breath. He did make the time later in the evening to call us and enquire as to whether we were happy with our accomodation... which we were. There was DVD player in the room and movies to borrow from the lobby which was also very nice. The lobby needs to be renovated though as it doesn't give the best initial impression.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
youknowwhoIam, Front Office Manager at Tunnel Mountain Resort, responded to this review, March 4, 2012
Dear Valued Guest, Thank you for your post in regards to your recent visit. We were very pleased to hear our rooms and staff was able to provide the type of experience we wish for every guest. Thank you once again for your post and should future travels bring you back to Banff, we look forward to having you choose us again!
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Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 28, 2012

We have been travelling to Tunnel Mountain Resort for over 3 years and love it. Their executive suites which are the basic room have a spacious counter/sink area, jacuzzi tub, new steam showers, fireplace with sitting area and a perfect size balcony. You are not just trapped in a tiny hotel room, you can actually settle in and feel at home. It is great when the weather is nicer and can use the community barbeques to make meals (they supply the tools). Nice to be a bit away from the main town area as well!!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
youknowwhoIam, Front Office Manager at Tunnel Mountain Resort, responded to this review, March 4, 2012
Dear valued guest, we appreciate you taking the time to submit a review through Trip Advisor. Your comments allow us to celebrate the great service and product Tunnel Mountain Resort offers, and provides future travellers with an insight into what a comfortable, welcoming stay they will receive during their time with us. We look forward to your return
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 26, 2012 via mobile

Upon first impression the resort was very nice. The Executive Suite was a good size, steam shower was a nice touch. The cleanliness could have been better, the tub had hairs in it. Our room wasn't cleaned everyday. When we called the front desk they didn't even offer to clean it. The king size bed was comfortable but the fitted sheet kept falling off the mattress exposing a not so clean sight. The parking is horrible if you have anything larger than a car, the roadway is too narrow. The resort is a nice distance out of town. It's a nice walk, public transit is also available.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
122 reviews 122 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 23, 2012 via mobile

Rooms good size. Poor lighting plenty of space but noice prevention

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 23, 2012

After visiting many other hotels in Banff, we decided to take the cheaper route and try out tunnel mountain. Very affordable and not a bad place at all! My boyfriend and I stayed in the deluxe suite with the steam shower and one person jetted tub and it was very nice! The pool and the hot tub weren't the best we've ever seen, but all and all the hotel was definitely worth the price. The staff could probably handle being a bit friendlier.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#10 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort

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