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“Not Clean or Friendly” 2 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #16 of 33 Hotels in Banff
GreenLeadersSilver level
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
“Not Clean or Friendly”
2 of 5 stars Reviewed October 20, 2011

My husband and I booked this resort to celebrate our 1st yr anniversary just last week. Upon arrival we were told that we need to provide a credit card for a $100 deposit on the room - in caes of any damages. We had no idea tis was something we needed and didnt have a credit crad with room on it with us. The front desk attendant seemed very unsympathetic and when we said that we may have to cancel, she just said "sure no problem I can cancel it ". She did not even TRY to find an alternative or even apologize for the inconvenience. After being on the phone with my bank for about 20 mins ( another guest who was in the lobby got to hear the whole thing) I was able to at least transfer over the $100 on to a credit card I did happen have with me. So, that was all fine and dandy but we also discovered some weird red liquid that looked like blood all splashed on the front of the air conditioner machine in the livining room area. I also discovered while taking a shower the first night that they did not clean the bathroom very well as there was the previous person soap reminants as well as hair stuck in various places. Grody. Also the blanket they have in the room weighs about 15 pounds so was way too warm to sleep with, and the other 'extra" blanket was too thin to kep warm. They also did not clean the room , only left new towels. I guess the good things were the fireplace in the room and the fact that there are BBQ's there to use as well as a kitchen with most needed items. Overall, not good. I wont be back thats for sure....

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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653 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
New York City, New York
Top Contributor
99 reviews 99 reviews
78 hotel reviews
Reviews in 68 cities Reviews in 68 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 18, 2011

You pay for what you get. And what you get at the Tunnel Mountain Resort isn't half bad. Yes, it seems a little basic, but you're paying for basic. The staff at the front desk were prompt and attentive for requests for additional towels and bed sheets when asked. We stayed at the Tunnel Mountain Resort for a week and enjoyed everything Banff had to offer. You COULD walk to downtown Banff, but it would be a little bit of a hike. We drove into the downtown area each night, it was a 5 minute drive. There were 6 of us in the hotel room at Banff, we had the loft, there were two bathrooms. It was adequate. One highlight of our stay in the room was a 6 point Buck that walked up to our deck and stayed put for 5 minutes. The air was crisp in July - bring a sweatshirt and pants. If you're planning a trip to Banff in the summer, look into visiting Calgary at some point, it's a two hour drive South from Banff. Calgary hosts The Stampede - which is a huge rodeo/fair each summer. We tagged The Stampede onto our trip to Banff and the Columbia Icefields.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Western Canada
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed October 15, 2011

The resort is very peaceful and quiet until the furnace turns on in the middle of the night. You would think a jet engine started up outside your room.
The bedding is old school thin blanket and bedspread.
The units are showing their age.
We stayed 2 nights and the room wasn't cleaned after the first night. The sheets were pulled up on all the beds but one ?? New towels and that was it.
Try the Douglas Fir instead.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 8, 2011 via mobile

Let's be honest - if you just want stay in Banff and not pay Banff rates then this is your place. We got a pretty good deal online that was much lower than the other placed we booked our trip. But just as well.

To start with, the staff at the desk while not rude were not friendly either. Then they make you hand over your credit card for a $1500 'security pre-authorisation' - even if you've already paid up beforehand. And honestly when you see the room I don't know why they bother - they are dark with no light or fresh air in the bedroom, kitchen or bathroom and very old and dated furniture and fittings.
Also disappointing was that after signing a declaration to acknowledge that the room was non-smoking we found that our room stunk ok cigarette smoke. To their credit the staff were accommodating in moving us but the housekeeping or management team should have dealt with it before renting it out to the next unsuspecting visitors.

Also, the lack of fresh air would be a major problem in summer - we were hot overnight and it was the fall!

Overall, it's cheap and you get what you pay for but it was the lowlight of our trip accommodation-wise.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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High River, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 4, 2011

For $350.00 per night we rented a loft chalet with a kitchenette. This place is old and musty. It's in desparate need of a renovation. It doesn't look like the sheets, bedding or drapes were ever replaced or updated since the place opened. The pull out couch had to be 30 years old, or it was dirty enough to seem that way. Spills and spashes on the walls, dirty floors, old worn out lamps half of which didn't work. The word 'bedbugs' came up. Seriously, how can you justify the cost for such a dive? Guess demand is higher that supply in Banff justifying robbery to unsuspecting travellers.
Although the location and views are spectacular, I'm sorry to say, I would never stay here again!

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wimberley
Top Contributor
110 reviews 110 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 22, 2011 via mobile

We reserved suite with loft many months ago per tripadvisor good reviews. It had a good location for us away from downtown but close for quick drive to get whatever you need from town. Suite was very roomy and easy access to car.
There very few faults though: bed was quite soft and had a huge covet that weighted " a ton", room service was very average and for that price I would like to have a bathtub and toilet cleaned at least once in 10 days. They have no separate parking for buses so one morning we were waken by bus under our balcony warming his engine for good 30 min at 6 am. I think next time I will check some other places.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince Albert, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2011

This is the second time we have stayed...and will stay here the next time we come back. Since there are only 2 of us, we have only gotten use out of the executive suite...but the chalets look just a nice. Spacious room, fireplace, balcony and updated bathroom. Staff are always friendly!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#10 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort

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