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“banff Skiing” 5 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
2.5 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Ranked #6 of 33 Hotels in Banff
1 review
1 helpful vote 1 helpful vote
“banff Skiing”
5 of 5 stars Reviewed November 19, 2009

Hotel right on Banff Avenue.... superb hotel with jacuzzi and saua etc....

Stayed January 2009, traveled with family
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768 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, TX
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 31, 2009

We stayed in a third floor room with a fantastic view of Sulphur Mtn. The room was very spacious, clean and well furnished. Our room which faced southwest got warm but not too uncomfortable in the evening. We used the fan in the room and didn't have any problems sleeping. But IMO staying in one of the west facing rooms in mid summer could be problematic if you like to sleep with a/c. The internet service which cost extra was acceptable with data rates in the 1-2Mb/s range.
Elk & Oarsman restaurant is just a few blocks down Banff ave. It is great for dinner with different specials each night. Barbeque ribs are great. Free breakfast at the hotel is ok but nothing special. Melissa's is a short walk and has good food at reasonable prices.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 28, 2009

Stayed at the Banff Aspen Lodge for one night while doing a quick weekend trip to Banff. Great location, within walking distance to restaurants and shops in town, or just a short drive to the falls, the gondola, golf course, etc. A Safe Way is located just down the street. Underground or covered parking out back. We were in room 116 which was a ground floor room, fine view looking out at the main street with mountains across the way. Enjoyed the lovely outdoor hot tub for a few hours in the snow/rain. (And no issues with people being too loud late at night in the hot tub since it closes at 10PM). The continental breakfast was delicious. Great selection of cereals and breads for toast. Also included croissants, muffins, yogurt, granola, fruit salad, coffee, and juice. Servers and front desk staff were very nice. Would definitely stay here again, although really, there isn't a bad location in town, most hotels are within walking distance to everything and there are mountains every where you look, so most probably have good mountain views as well. This hotel is next door to Ticino (Italian/Swiss restaurant). I think they have one of the more affordable cheese fondues in town. Hubby and I shared the appetizer fondue($17 appetizer portion, or $34 for dinner portion for 2 people) and the goat cheese stuffed chicken breast, both were fabulous. The wait staff couldn't be nicer. Had lunch at The Eddie Burger and Bar (I had the classic, the hubby had the bison, with sweet potato fries... FAB-U-LOUS) definitely check them out if in town, they have like 15 different burgers or you can build your own. In general, LOVED Banff, everyone was so nice, the scenery beautiful, we'll definitely be coming back soon!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mystic, CT
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 26, 2009

Lobby and breakfast area were newly renovated. The rooms were clean and quiet. Good value for the money. We booked a package for the room and tickets to the Hot Spring. Continental breakfast was included.

  • Stayed October 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, AB
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 16, 2009

I stayed 3 days with my husband for Thanksgiving weekend, booking online thru Expedia/AMA and driving 1.5hr over from Calgary. Overall, I was impressed by the hotel staff, amenities (pool, steam, sauna, underground parking, and breakfast) and location, considering the low price.

It was unexpectedly colder for the weekend, so we were thankful it was only 2 blocks away from downtown main thoroughfare. 15-20 underground parking spots, though above ground parking was very close to entrance. Great Breakfast: drink orders (coffee, tea, juice) were taken by warm and friendly wait staff and brought to the table; serve-yourself fresh assortment of breads, pastries and cereal/muesli mix/ fruit salad mix with yogurt and milk. We stayed in a corner room which had ample space, side table, balcony and had the hairdryer, ironing supplies, fridge, coffee maker and what I especially liked, a separate water kettle (useful to make non-coffee flavored tea!). Beds were ok, and the furnace could be a bit loud, but it was no problem keeping the room nice and toasty. Contrary to other reviews, I didn’t find anything bad about the room cleanliness, but we opted to keep the ‘Do not Disturb’ sign out all the time so it felt like home (not that hard to make the bed). Their bath amenities are all eco-friendly/all-natural, but I liked my own brand-shampoo instead.

I loved the hot tubs, steam and sauna room, which were so convenient to get to, and rarely that busy (Open 9am – 10pm). I had planned on going to the Banff Upper Hot Springs, but going between the hotel pool and hotel room was so much easier. You might want to bring your own robe and sandals for convenience, though they offer poolside towels.

In Banff we visited the shops and ate at 3 great places: 1) Barpa Bill’s Souvlaki (earned lots of top local and Calgary reviews) for their donair, souvlaki, lamb and barpa burger (with tatziki sauce instead!). Fries were plenty tasty too and price is definitely affordable ($7-8) for most dishes. 2) The Bison– highly rated gourmet restaurant, with a tasty brunch selection for under $20 (lots of local / fresh ingredients, especially liked the salmon/double cream brie benedict!). The Aspen Lodge blog had recommended it and I look forward to visiting again. Both are located on Bear Street, one street west of Banff Ave (beside the free 3 hr parking lot). 3) Old Spaghetti Factory – can’t go wrong with their all-inclusive soup/salad, pasta, ice cream, and coffee/tea meals.

We stayed in Banff to relax and enjoy the ambiance, and visited the touristy sights (bow falls, cave/basin, upper hot springs, Fairmont hotel) which were all within a 10-15 min away from the hotel. We would definitely consider coming back here again.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elm Grove WI
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 8, 2009

Clean, decent size rooms with outside porches. Great continental breakfast. Short walk to downtown. A bargain compared to other Banff hotels.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 5, 2009

After more than 14 hours and thousands of miles traveling, I walked into the lobby of the casual but homey Aspen Lodge and was greeted with a smile and very friendly hello from Amanda at the front desk. (Like many of the workers in town, she had an Aussie accent, and since I'm a sucker for a Down Under accent, she had me at hello....) Check-in was easy, and the walk from the free parking garage to the elevator was extremely short. I then went up to my room .... All right, I'll give you the bad stuff first, but do read all the way through to get all the good and the bad.

I had a reserved a premium queen/king, which thanks to the Frugal Days sale advertised on the hotel's website, I was able to get for cheaper than the middle-tier deluxe room. (Booking was easy and when you select your days, all of the sale options are displayed, so no need to hunt around. Kudos for that.) In general, the room was dated - popcorn ceilings (drop ceiling at the foyer), a stained wall-to-wall carpet (except for tile in the foyer and bath), and a bedspread that looked older than the desk staff downstairs... On the other hand, the room was light in daytime, very spacious, and had a comfy, homey feel; basically a causal lodge-type setting. And besides, I only spent time in my room to sleep....

However, when I picked up the phone to make a call, I found earwax on the receiver. There was also a long, dark strand of hair on the bed, under the pillow. And a pair of bathing shorts from the prior guest on the balcony railing. Plus a couple of plastic bags lying about. Some of these are minor infractions, but the wax, the hair, etc., gave me the impression that perhaps this room hadn't been cleaned very thoroughly. . . My first morning I handed a comment card to a young man at the front desk, noting the ear wax and hair, and as I walked away he read it and agreed aloud that yes, that was disgusting. I was therefore surprised that management Never contacted me about the situation, to apologize and assure me the room would be cleaned better. Indeed, while checking out several days later I gave a run-down to the manager, who took notes and nodded but didn't say a word to me. So, no 5 stars, and only 2 for cleanliness.

That being said, the room had a balcony with a nice view of the surrounding mountains (my view was somewhat obstructed by the tree right in front of my balcony, but that also provided more privacy, so no complaints). Thankfully the room comes with near-blackout shades, as well, although why hotels in Banff don't have A/C is beyond me. Just leave the curtains closed and the window open, and you should be fine. The room could, however, use more light -- at night it was a bit dim.

The hotel makes a noticeable effort to be environmentally responsible, which is appreciated (required?). I didn't use the outdoor hot tubs -- enjoyed the hot springs in town, instead -- but other guests seemed to enjoy them. Breakfast is as others described it (vouchers, continental but ample supplies with fresh baked goodies and a friendly wait staff). And, of course, it's free, which is hard to beat.

The location of the hotel was amazing -- literally a few blocks from the heart of downtown. There's a Safeway I think two blocks down, towards town center, and a fridge in the room where I kept juice, water, etc. That block begins the main stretch of Banff Ave, where many of the stores/restaurants/etc. are located. Downtown Banff is small and very walkable; and the cars actually stop for pedestrians at crosswalks in the middle of the block! Parking can be difficult, but there's several lots on side streets -- and some good finds on the side streets, including Melissa's and Nesters, both mentioned in reviews, and the movie theater (whose screens were surprisingly big, and the films were current releases). They only play at night, except on weekends.

Back to the Lodge. Aussie Amanda was very helpful with dinning suggestions (we both recommend the sweet potato fries at the Elk and Oarsman) and activity assistance. Indeed, Amanda learned my name and called me by my first name every time I saw her -- which made for a much more friendly, personal and pleasant hotel experience than the staid and formal (and not particularly genuine) "hello Mr. so-and-so" that one usually gets, and that I got at the Fairmont later that week.

All in all, the place is in a great location, mostly charming rooms, with a genuinely nice, friendly and helpful staff that I think more than makes up for the dated furnishings. A great value for the money. I would stay there again ... as long as they double-checked the cleaning first!

  • Stayed September 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, October 29, 2009
Thank you for your review and I’m so glad that you enjoyed your time in the town of Banff. The Banff Aspen Lodge has just started a two-year guestroom renovation project. 22 guestrooms will be totally renovated this fall, with the remaining rooms being completed by December 31, 2010. As well, all guestrooms have recently received new TV’s, mattresses, armoires and dressers.

The Banff Aspen Lodge addressed all deficiencies that you experienced at the hotel and apologize that a manager did not contact you directly during your stay. Please feel free to contact me to discuss anything further at gm@banffaspenlodge.com

We hope to have you stay with us again ~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Romantic Hotel in Banff
#6 Family Hotel in Banff
#10 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Banff Aspen Lodge 2.5*
Official Description (provided by the hotel):
Enjoy a Canadian Rockies Continental Breakfast with every stay! A friendly hotel of 89 spacious rooms and just a short stroll to downtown Banff. All rooms are carefully furnished and decorated with panoramic mountain views. Amenities include 2 outdoor hot tubs with an outdoor fireplace, sauna & steam room, in-room refrigerators, gift shop, ski bus stop close-by, ski work bench, wireless internet ($), internet access terminal ($) and laundry facilities ($). ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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