As a single traveler who arrived one day late due to weather problems, I especially appreciated the friendliness and helpfulness of all the staff. The front desk is very helpful with suggestions on local places, skiing and getting around. The hot tub is very large and very comfortable even in -11 to -28C weather! I've seen some comments that the rooms are dated but I found the rooms very large, furnishings quite high quality, lots of storage and importantly firm mattresses, everything very good quality for the price. Breakfast is included which makes this very good value for money. Location is a short easy walk to ski buses (2-3 doors down) and downtown dining and shopping. Internet is expensive and capacity limited, I don't know how this compares with other Banff hotels. I agree with reviewer "abigllama" the service and value are excellent.