It started off bad when we made the reservations they quoted us one price but when they asked the age of my son (16) the price was raised by 7 dollars. On arrival after my credit card was given we were informed the hotel had no air conditioner and oh yea we could not cancelled the room or we would still have to pay for it. Let me tell you at the end of July you need AC not to say you have to leave the door open and hear all the street noise at night. On trying to park which the hotel said they had off street parking the garage was at 6 feet height which a modern day SUV is 6 feet 2 inches the lot behind the building was full . The lady at the desk than said I could park on the street. Never saying that they could block off a spot in the rear lot, but they sure took care of the tour bus. The room was dirty once we got in even though the room was not what we requested it was one queen and 2 twins upon complaining we were showed another room on the first floor. There was blood on the bathroom door. 6 light bulbs were burned out, towels were not in the room for 3 people the first night. The 2 small desk top fans were full of dust the toilet handle was broken and the bed dust ruffle was torn and worn. The next morning I went to use the guest laundry and went to the front fest for change the guy at the desk said he cold not give me change for American money and I needed to go to the Safeway and buy something and get change. Once I did that the laundry room was a disgrace dust at least 1 inch thick the dryer did not work properly and no room to move around to fold clothes or sort them . The maintence guy came in the next morning to fix some of my complaints but on fix the burned out light bulbs he changed 4 and said that was all he could change. We know the reason because the led bulbs cost about $20.00 each and there is no way he could not get to them until we checked out( I know this because I am an electrical contractor) on checking out again I had a problem with the guy at the front desk, I needed for someone to check my room and give me my $250 damage deposit back. I have never herd of giving a damage deposit to stay in a hotel.
With business management like this PLEASE DO YOURSEF a favor and STAYAWAY from here!!
- Official Description (provided by the hotel):
- Enjoy a Canadian Rockies Continental Breakfast with every stay! A friendly hotel of 89 spacious rooms and just a short stroll to downtown Banff. All rooms are carefully furnished and decorated with panoramic mountain views. Amenities include 2 outdoor hot tubs with an outdoor fireplace, sauna & steam room, in-room refrigerators, gift shop, ski bus stop close-by, ski work bench, wireless internet ($), internet access terminal ($) and laundry facilities ($). ... more less
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- Also Known As:
- Banff Aspen Hotel Banff
- Banff Aspen Motel