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“great location, nice hotel” 4 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
3.0 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Hotel amenities
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Rockies Safari Package
Ranked #5 of 31 Hotels in Banff
Certificate of Excellence 2014
merseyside
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“great location, nice hotel”
4 of 5 stars Reviewed April 25, 2014

arrived early due to public transport, they did all they could to get us in the room earlier and placed our suitcases in secure place, very helpful. room lovely, great view and comfortable bed. close to town about a 5 min walk, would recommend hotel, very comfortable and helpful staff.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, April 30, 2014
I am glad you enjoyed your stay with us. We pride ourselves on our customer service and am pleased that you were able to experience our mountain hospitality.

We look forward to your next stay with us.
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867 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Jersey, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 23, 2014

Great location on Banff avenue, spotless hotel with great amenities, though not evening meals which would be great I guess. Friendly, polite staff, especially Sue on reception who absolutely went out of her way to facilitate us. We stayed from 12 till 17 April.
We had an inside / outside room..... We took the elevator went outside looking down at jacuzzi / pool etc and had our room which was very big, 2 king sized beds, ensuite, extremely comfortable.
Breakfast....ll wow wow, really good service by servers and great selection. Alternative days we had grilled bacon, sausages and scrambled eggs alongside the cold buffet breakfast advertised, plus cakes. Local newspapers to hand also.

Room Tip: There may have been a fitness centre but the food was so good we didn't want to look for the fit...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, April 30, 2014
We are pleased to hear that you enjoyed your stay with us!

As always we look forward to seeing you again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 21, 2014

I really enjoyed staying here, it's a pretty close walk to downtown so it was nice to be able to leave our car and actually walk around. The rooms were very clean, bed and pillows were surprisingly comfortable for a hotel. The staff was accommodating and friendly. Awesome outdoor pool and hot tub. We would definitely stay here again!

Room Tip: Stayed on the 3rd floor, we had a beautiful view but I would probably want to be at the back of the...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, April 22, 2014
We are glad you enjoyed your stay with us.

Looking forward to seeing you again next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 20, 2014

We've stayed here twice in a Premier room and were totally satisfied both times. I don't know about the other rooms, but ours were clean and modern. The beds were so comfortable it was hard to get out of them. The two open-air hot tubs, steam room, and sauna were relaxing and truly a bonus to enjoy. The packages offered make for great value as it may include a nice dinner, or a shopping certificate, as well as get you into the Upper Hot springs. Breakfast is included and I was pleasantly surprised that there were waffles, other hot items, and meat offered in this continental breakfast.
I'm glad I discovered Aspen Lodge. I look forward to my next stay!

Room Tip: 3rd floor premium rooms are the best. Rooms with balconies facing the back are probably quieter.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, April 22, 2014
Thanks for taking the time to write a review on your stay with us.
We are thrilled that you enjoyed all aspects of your stay while in Banff National Park. We look forward to seeing you next time.
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Buffalo, New York
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 16, 2014

Stayed at the hotel the last week of March with a large group. The hotel staff was very accommodating. Rooms were clean and comfortable. My only suggestion is that that breakfast start earlier so it is not such a rush to catch the first bus. I did something I've never done in all my travels, I left some personal items behind.Upon realizing it as I unpacked at home, I called the hotel and left a message for housekeeping. They called me right back and confirmed that they had my items and the front desk call me to make arrangements for shipping. I'm happy to say that the package arrived today. Thank you for your honesty and excellent service!!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, April 22, 2014
Thank you for your review. We are thrilled you enjoyed your stay with us. We look forward to your group staying again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
84 reviews 84 reviews
12 hotel reviews
Reviews in 46 cities Reviews in 46 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 14, 2014

All staff of hotel were extremely friendly, patient and accommodating to our questions and requests.
The room was spacious but a bit old with a noisy fridge and ventilation system. The mattress sagged in the center. The bathroom was tiny, drains were sluggish and the bathroom sink/counter area was small and situated in an awkward location exposed directly next to the front door. The breakfast buffet was very good (cold buffet one day; hot buffet the next day)There was daily fresh fruit, yogurt, toast, eggs, homemade muesli, porridge, muffins, etc.
The dry sauna, steam room and hot pools in the center court of hotel were clean, in tip top shape and a pleasure to use, especially from a full day of ski in the beautiful Banff Rocky Mountains.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, April 16, 2014
Thank you for your review. I am glad you enjoyed the service at the Banff Aspen Lodge we pride ourselves on being there for our guests.

If at anytime you are not happy with your room we invite you to speak with our front desk. We have lots of options of rooms with larger bathrooms with a lot of space. Just ask our front desk and we will do our best to accommodate you.
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Wales, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 6, 2014

We stayed at aspen for 11 nights mid March. A great little hotel, super location, very helpful polite staff. The breakfast was a real treat especially the delicious granola, mmmm. The staff at reception were so helpful which was extremely useful as the crystal reps supposed to be on hand to help were useless, BIG THANKYOU to all. The hot tubs and steam room were just the tonic after long walks and days on the slopes. The guys and girls in the breakfast room work tirelessly and always had great big smiles to greet you each morning. My Banff trip was magical and the aspen contributed to this. THANK YOU, hope to see you again in the summer 2015.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, April 14, 2014
Thank You!

We are pleased that you enjoyed your stay with us. We pride ourselves on our customer service. I will be sure to mention your comments to our staff.

We look forward to seeing you again next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Banff
#5 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Aspen Lodge 3*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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