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“Fantastic stay” 5 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
2.5 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Ranked #7 of 33 hotels in Banff
Jersey, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Fantastic stay”
5 of 5 stars Reviewed 2 days ago NEW

Great location on Banff avenue, spotless hotel with great amenities, though not evening meals which would be great I guess. Friendly, polite staff, especially Sue on reception who absolutely went out of her way to facilitate us. We stayed from 12 till 17 April.
We had an inside / outside room..... We took the elevator went outside looking down at jacuzzi / pool etc and had our room which was very big, 2 king sized beds, ensuite, extremely comfortable.
Breakfast....ll wow wow, really good service by servers and great selection. Alternative days we had grilled bacon, sausages and scrambled eggs alongside the cold buffet breakfast advertised, plus cakes. Local newspapers to hand also.

Room Tip: There may have been a fitness centre but the food was so good we didn't want to look for the fit...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Calgary, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

I really enjoyed staying here, it's a pretty close walk to downtown so it was nice to be able to leave our car and actually walk around. The rooms were very clean, bed and pillows were surprisingly comfortable for a hotel. The staff was accommodating and friendly. Awesome outdoor pool and hot tub. We would definitely stay here again!

Room Tip: Stayed on the 3rd floor, we had a beautiful view but I would probably want to be at the back of the...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 3 days ago
We are glad you enjoyed your stay with us.

Looking forward to seeing you again next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We've stayed here twice in a Premier room and were totally satisfied both times. I don't know about the other rooms, but ours were clean and modern. The beds were so comfortable it was hard to get out of them. The two open-air hot tubs, steam room, and sauna were relaxing and truly a bonus to enjoy. The packages offered make for great value as it may include a nice dinner, or a shopping certificate, as well as get you into the Upper Hot springs. Breakfast is included and I was pleasantly surprised that there were waffles, other hot items, and meat offered in this continental breakfast.
I'm glad I discovered Aspen Lodge. I look forward to my next stay!

Room Tip: 3rd floor premium rooms are the best. Rooms with balconies facing the back are probably quieter.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 3 days ago
Thanks for taking the time to write a review on your stay with us.
We are thrilled that you enjoyed all aspects of your stay while in Banff National Park. We look forward to seeing you next time.
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Buffalo, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the hotel the last week of March with a large group. The hotel staff was very accommodating. Rooms were clean and comfortable. My only suggestion is that that breakfast start earlier so it is not such a rush to catch the first bus. I did something I've never done in all my travels, I left some personal items behind.Upon realizing it as I unpacked at home, I called the hotel and left a message for housekeeping. They called me right back and confirmed that they had my items and the front desk call me to make arrangements for shipping. I'm happy to say that the package arrived today. Thank you for your honesty and excellent service!!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 3 days ago
Thank you for your review. We are thrilled you enjoyed your stay with us. We look forward to your group staying again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

All staff of hotel were extremely friendly, patient and accommodating to our questions and requests.
The room was spacious but a bit old with a noisy fridge and ventilation system. The mattress sagged in the center. The bathroom was tiny, drains were sluggish and the bathroom sink/counter area was small and situated in an awkward location exposed directly next to the front door. The breakfast buffet was very good (cold buffet one day; hot buffet the next day)There was daily fresh fruit, yogurt, toast, eggs, homemade muesli, porridge, muffins, etc.
The dry sauna, steam room and hot pools in the center court of hotel were clean, in tip top shape and a pleasure to use, especially from a full day of ski in the beautiful Banff Rocky Mountains.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 1 week ago
Thank you for your review. I am glad you enjoyed the service at the Banff Aspen Lodge we pride ourselves on being there for our guests.

If at anytime you are not happy with your room we invite you to speak with our front desk. We have lots of options of rooms with larger bathrooms with a lot of space. Just ask our front desk and we will do our best to accommodate you.
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Wales, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at aspen for 11 nights mid March. A great little hotel, super location, very helpful polite staff. The breakfast was a real treat especially the delicious granola, mmmm. The staff at reception were so helpful which was extremely useful as the crystal reps supposed to be on hand to help were useless, BIG THANKYOU to all. The hot tubs and steam room were just the tonic after long walks and days on the slopes. The guys and girls in the breakfast room work tirelessly and always had great big smiles to greet you each morning. My Banff trip was magical and the aspen contributed to this. THANK YOU, hope to see you again in the summer 2015.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 1 week ago
Thank You!

We are pleased that you enjoyed your stay with us. We pride ourselves on our customer service. I will be sure to mention your comments to our staff.

We look forward to seeing you again next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buderim, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice ski lodge. We weren't there to ski so it got a bit noisy when the skiers came back and got into the hot pools, but otherwise the room was good, location was only a couple of blocks from the town, so a nice walk after dinner. Staff were helpful and friendly. Breakfasts were included and had enough choices for vegetarians.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 2 weeks ago
Thank you for your review. We are glad to hear that you enjoyed your stay with us. We look forward to having you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Banff Aspen Lodge

Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Hotel
Banff Aspen Motel
Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Banff
#6 Romantic Hotel in Banff
#9 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Banff Aspen Lodge 2.5*
Official Description (provided by the hotel):
Enjoy a Canadian Rockies Continental Breakfast with every stay! A friendly hotel of 89 spacious rooms and just a short stroll to downtown Banff. All rooms are carefully furnished and decorated with panoramic mountain views. Amenities include 2 outdoor hot tubs with an outdoor fireplace, sauna & steam room, in-room refrigerators, gift shop, ski bus stop close-by, ski work bench, wireless internet ($), internet access terminal ($) and laundry facilities ($). ... more   less 
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