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“Good Hotel” 4 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
2.5 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Hotel amenities
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Ranked #7 of 33 hotels in Banff
Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Good Hotel”
4 of 5 stars Reviewed October 19, 2013

Overall a decent choice, cannot beat the location if you want to walk to just about anywhere in town. Was in Banff for a wedding, and was even able to walk back to hotel from the Banff Springs Hotel in less than 30 minutes. Stayed two different times with a short break away from the area. The first room was huge , but even with the heat turned off, the room was very warm - to the point where you had to leave the patio door open a bit which also allowed street noise to be heard. Our second room was on the back side of the hotel, overlooking the parking lot, and we heard no vehicle traffic whatsoever.
Front desk staff was always polite, and the breakfast area was clean and the breakfast itself was basic but good.
Wi Fi connection was excellent in the rooms.
The only complaint was the first night there was absolutely no parking available in their lot, and we had to park on a side street one block away, but had no problems doing so.

Room Tip: Avoid rooms fronting Moose Street if possible - lots of buses seem to use this street early in the m...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, October 19, 2013
Thank you for taking the time to write a review of your time at the hotel. I’m glad you were able to take advantage of the hotel’s central location; the walk to the Banff Springs is amazing if you choose to walk along the Bow River!
Sincerely,
Christy – Business Development Manager
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668 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Edmonton, Canada
1 review
5 of 5 stars Reviewed October 18, 2013

staff were very nice, friendly and very accommodating!. nice and clean hotel! i could not ask for more :) Walking distance to downtown. Great location and easy access to restaurants and stores. Rooms are nice and clean.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, October 19, 2013
I’m happy that you enjoyed your time at the Banff Aspen Lodge! Look forward to seeing you on your next Banff holiday!
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 18, 2013

Excellent services by the staff. We had a good sleep as place is comfortable and clean. We had our breakfast here and the food is just good. The location is just near the main street so you can walk around the town if you want.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 14, 2013

Quite a spacious room for 4 adults, bedrooms separated by 2 sinks, 1 king size and 2 single beds, a good layout. Beds comfy, good shower both clean. The continental breakfast was adequate and hotel in a good location. No air con but excellent internet connection.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 13, 2013

We stayed here for 3 nights in September. The location was good and staff friendly.

We had been warned that the rooms on the main street side can be noisy so requested a quiet room. The room was got was a on the corner so it was still quite noisy from the street. However, this was not the main issue. The housekeeping store room was right next door. We were travelling with an infant who was still struggling with jet lag so were not really wanting to be up too early if our baby was sleeping. The staff had loud conversations right outside our door. The hotel management would do well to remind them that the rooms are not soundproof.

The hotel is hot so you need to open the door to cool down the rooms. This does not assist with keeping the room quiet. The seals on the doors let a significant amount of light into the room. This could be easily fixed. The rooms are tight for space. Once our playpen was set up, there was not much room left. I think the fact that we were in a corner room contributed to this as it was an odd triangle shape. It is possible that the other rooms are larger.

The good things about the hotel are the reception staff (very friendly and helpful with recommendations, directions etc), the location (walking distance from everything) and the breakfast. Despite what other people have said, we thought it was more than adequate. The staff in the breakfast room were also very good. The hot tubs are also very nice.

We would probably try somewhere else next time.

Room Tip: Try for a quiet room away from the main street and housekeeping
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, October 19, 2013
Thank you for your feedback. I apologize that the staff speaking outside of your room disturbed you during your stay; your comments have been passed onto our Housekeeping Manager who will review with her team to ensure this doesn’t happen again. You stayed in our mid-sized room (Superior Room – 239 square feet). If a larger guestroom is desired, I would recommend reserving our Premium Room (289 – 336 square feet).
I am glad that the hotel’s Front Desk staff were able to assist you during your stay and that you enjoyed our complimentary continental breakfast!
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 of 5 stars Reviewed October 12, 2013

Rooms very clean, comfortable beds
Front desk Staff exceptional went out of the way to make sure all concerns and questions delt with quickly. Also good knowledge of restauants. Very helpfull and pleasant

Great location for easy walking access to downtown restaurants etc.

Room Tip: Street facing rooms better view ,could become a little noisy in summer but in cool weather an easy...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Top Contributor
104 reviews 104 reviews
39 hotel reviews
Reviews in 53 cities Reviews in 53 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 9, 2013

This hotel is located in the main street of town and you can walk around most of the time. The 2 spaces room is comfortable. I´ve read many complaints about the breakfast but, for me, it was good enough. I had more than I usually have at home for breakfast (latin habits). Would undoubtedly stay again

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, October 12, 2013
Thank you for posting your review and we look forward to seeing you again soon!
Sincerely,
Christy – Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Banff Aspen Lodge

Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Hotel
Banff Aspen Motel
Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Banff
#9 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Banff Aspen Lodge 2.5*
Official Description (provided by the hotel):
Enjoy a Canadian Rockies Continental Breakfast with every stay! A friendly hotel of 89 spacious rooms and just a short stroll to downtown Banff. All rooms are carefully furnished and decorated with panoramic mountain views. Amenities include 2 outdoor hot tubs with an outdoor fireplace, sauna & steam room, in-room refrigerators, gift shop, ski bus stop close-by, ski work bench, wireless internet ($), internet access terminal ($) and laundry facilities ($). ... more   less 
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