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“Great breakfast” 4 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
3.0 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Hotel amenities
Ranked #6 of 31 Hotels in Banff
Certificate of Excellence
Wrexham, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great breakfast”
4 of 5 stars Reviewed August 3, 2013

This was our first place to stay on our 4 week trip in June and we were delighted. It was friendly and comfortable. Breakfast was wonderful - plenty to keep you going for the day. The granola was particularly delicious, although maybe a little sweet for some.We loved coming down each morning to discover what the days muffin and cake were. The breakfast staff were extremely friendly and helpful even when it was busy. We managed to lock ourselves out of our safe and it was dealt with promptly and efficiently. The position is ideal, just a short stroll to everything. We had been warned about the construction work but didn't find it a problem at all. Our only complaint was that the room was a bit warm and leaving the patio for ajar at night meant being disturbed by the train whistles.

Room Tip: We had a downstairs room near the back exit facing a side street. Was ideal.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, August 17, 2013
Thank you for sharing your Banff Aspen Lodge experience. I have passed your comments onto the Breakfast Room team and I’m glad our homemade granola lived up to its reputation :)
Sincerely,
Christy – Business Development Manager
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920 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Huntington Beach, California
Level Contributor
163 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed August 3, 2013

If it weren't for the renovation going on, our experience could of been much better.
But all in all, it was a good place to stay.
The staff was friendly.
Pros
1. great location
-only 10 minutes walk from the city center and 2 blocks to SAFEWAY for groceries.
Close enough to town, but not so loud.

2. rooms - no complaints!
I found it convenient that the vanity sink was located outside of the bathroom area

3. great continental breakfast
-had a variety of pastries, bread, yogurt, fruits, cereals, boiled eggs, juices, and great staff!

Cons
1. The parking area and outside of the property was under renovation when we visited.
So the parking spots were limited.
If you are not back early, you will need to find a spot on the street to park, which we really didn't have a problem with, however will become a problem if you have a lot of luggage to haul to and from your car.

2. the wi-fi was a problem.
It was hard to get any connection in our room.
Ours was on the 3rd floor, closer to the pool area.

3. NO air conditioning
We were there unfortunately on unusual hot summer days.
The first night we had our windows open, made our room somewhat cool, in exchange with interupted sleep all night! Seems like the hotel is close to the train station, and every time a train passes, you can hear the sirens, problably to warn the animals to get off the tracks!

4.elevator didn't work sometimes.
this probably had something to do with the renovation going on

5. the laundry room was out of service- again connected with the renovation.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, August 17, 2013
Thank you for the review. The hotel did go through a week where some of our amenities were out of order as we were waiting on parts. Everything is working now and the back parking lot is open, along with our underground parking garage. I am glad that you enjoyed the hotel’s complimentary continental breakfast, guestrooms and central location!
Sincerely,
Christy – Business Development Manager
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Belo Horizonte, MG
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 1, 2013

The elevator was not working during all my stay, 2 nights. There´s no air conditioner and it was really warm. The parking garage was very difficult to park, very small spaces. I spent 13 nights in Canada, 6 different hotels, and definitely this was the opinion of every one in my group.
The good point would be just the location, which is good.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, August 3, 2013
I am sorry that the hotel did not meet your expectations. The Banff Aspen Lodge is an environmentally conscious property, therefore we do not offer air conditioning as the temperature generally cools off in mountains at night. I apologize that the elevator was not in service during your stay. Our Front Desk Team would have been more than happy to assist you with your luggage if you required it. Thank you for your feedback.
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
117 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed July 27, 2013

The hotel itself is not what I would expect for the price. It is in a good location, but the management of the hotel itself is another matter. In winter they have heating but it was terrible on a hot summmer day to have only a very cheap desk fan to keep cool. For the price you pay you would expect air conditioning. We couldn't open the balcony door because it only had a cheap flimsy flyscreen, which shows a lack of security concern. There were other issues with the hotel that were not satisfactorily resolved. There was construction going on everywhere around the hotel which they didn't inform us about. I've recommended many places around the world but I personally would never go here again.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, August 1, 2013
Thank you for taking the time to write about your stay with us. We take the environment we live in very seriously and thus our hotel does not offer air conditioning as the temperature is quite cool in the mountains at night. If there were any concerns about safety, we would only ask that you let the hotel know so we can ensure you are comfortable in your surroundings. I invite you to contact me via email at gm@banffaspenlodge.com should you wish to discuss the other concerns you had with your stay.
Sincerely,
Chris Barr- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 27, 2013

Very poor hotel, dingy dark. desperately needing renovation. Very small rooms, huge price (as is all of Banff to be fair). Breakfast was in a windowless dungeon, and not great. Staff run off their feet, trying their best. However two young people sat behind a desk watching two more senior citizens struggle with luggage without offering to help was not a good start. Bed very uncomfortable, and the fan was the smallest they could probably purchase. We were advised to keep the room cool by opening a window. However we were on a ground floor with direct access to the street, and construction work. Part of the spa was out of action, as was a laundry room and (we didn't need it - but an elevator too).

Room Tip: just dont do it.
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, August 1, 2013
I am sorry to hear that your stay did not live up to your expectations. Please know that the entire hotel has been renovated within the past few years to have a fresh, modern feel. Thank you for the feedback on our Front Desk Team. We pride ourselves on customer service and your comments will be utilized to remind our staff of our service expectations, as assistance most definitely should have been offered to these guests if it was required. Our guestroom patio doors can be left open with the screen door closed to allow for fresh mountain air flow; there is a secure lock on the patio screen door. We have also received the parts which have allowed us to reopen our guest laundry, small hot tub and elevator…boy it sure was a tough week waiting for parts! :)
Sincerely,
Chris Barr – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
209 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 stars Reviewed July 26, 2013

We stayed at Banff Aspen Lodge for 2 nights in June. There was outside driveway construction going on in the day, however the hotel clearly communicated this at time of booking. Since we were booked for the weekend, construction halted around 7pm on Friday.

The decor of the hotel was warm and chic, modern without losing coziness.
Staff were very freindly and helpful.
Our room was corner in the front and was very large with a nice balcony and big windows.
It seemed to be recently decorated (the clue was the LED lighting and the new look to everything)
Some other reviewers commented about noise in the front. Since the nights were still chilly in June, with the patio door closed, we didn't hear anything. When opened, however, late night partyers could be heard.

Breakfast was OK
Parking was easy

Summary
What we liked:
- Size of room (large)
- Very sound-proof
- Very comfortable bed
- The mini-fridge/coffee maker
- The great view out the front
- Water temperature and pressure
- General layout and feature of the hotel
- Overall value (compared to other properties in Banff)

To Improve:
- Change the old style CRT tube TV for flat screen
- LED lighting - some not working (maintenance)
- Add a kettle (small coffee maker poor at tea making)

This was our fourth hotel property stay in Banff and the Aspen is our favourite so far.
It's closest competition (for us) is the Ptarmigan Inn (which I reviewed last year)

Comparing Aspen and Ptarmigan
Ptarmigan wins on breakfast, but (as of last year), the rooms at Ptarmigan are not as nice (or sound-proof) as @ the Aspen
Aspen wins on quality newness and luxury of rooms
I was surpised to find when booking, that the Aspen came out cheaper compared to the Ptarmigan - Very good value!!

It's highly likely we'll return next year!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2013

The road in front is noisy. Staff were amazingly accommodating and helpful. No AC but they do have a fan in the room; I only wish it had been larger. I'd absolutely stay here again -- but I'd also look for a hotel off Banff Avenue. I al;so wish they'd stop heating the pool in the summer. I went down hoping to cool off but it was like a bathtub.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, July 27, 2013
Thank you for your feedback and I am glad that our team took care of you during your time at the hotel! The hotel does not have a pool; we have two outdoor hot tubs with fireplace. The hot tubs are kept heated year-round and are a very popular way for our guests to relax and rejuvenate their muscles after exploring Banff National Park. Look forward to seeing you on your next Banff Getaway~
Cheers,
Christy - Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Banff
#5 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Aspen Lodge 3*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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