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“Great stay once again!” 5 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
2.5 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Ski & Soak!
Ranked #6 of 31 Hotels in Banff
Allentown, Pennsylvania
1 review
3 helpful votes 3 helpful votes
“Great stay once again!”
5 of 5 stars Reviewed June 21, 2013

Better late then never, I wanted to write about our stay March 8 - 18. This was our second stay at this hotel.
Hotel is located one block from the beginning of town. Our room was on the third floor overlooking the entrance, with a very nice view of the mountains. We had two very comfortable queen beds with crisp white linens and lots of pillows. The large bathroom had the sink outside. Room had a table and 2 chairs, small refrigerator, coffee maker plus a pot to heat water, phone, TV, and free wifi which worked great. Plenty of space for hanging clothes, plus hooks to hang your coats. Our room was kept spotless! Thank you housekeeping.
The front office staff could not have been more pleasant or helpful. Always greeted you as you passed their desk and willing to be of help no matter what you needed.
The room to store your skiis (with the use of their padlocks) worked out perfectly.
There are two outdoor hot tubs, a large one and a smaller one with a fireplace -- doesn't get much better than that after a day of skiing. There is a sauna and steam room as well.
We rented a car from Calgary, which really was not necessary once we got to Banff. There was under cover parking plus a small heated garage. On street parking was always open as well.
We had tri-area ski passes which provided us with free bus transportation to all 3 ski areas, and the pick up point was only a half block away. Very convenient.
On our next trip to Banff, we would not stay anywhere else!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, June 29, 2013
Thank you for your lovely review and we look forward to seeing you again soon!
Sincerely,
Christy - Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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830 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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Dublin, Ireland
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 21, 2013

We arrived at Banff Aspen Lodge and were warmly welcomed. Our room was on the ground floor and as it was a damp evening it was so good to find such a warm comfortable bright room. Outside on our corridor were two hot tubs a large one and smaller one with gushing hot water to relax in overlooked by a warm flame fire in a grate!. Breakfast was fine with sweet granola porridge fruit bread and a variety of pastries. There was a lovely lounge to relax in close to reception with daily newspapers available. The hotel is so close to Safeway supermarket and all the main shops and restaurants within walking distance. This meant I could go alone out to shop and feel so safe walking back on my own as it was so close to the centre. One downfall was the noise from the fridge at 75 decibels measured on i phone metre. Hard to sleep but I used noise cancelling headphones! however there was a notice in room that if one found it too loud staff could disconnect fridge but perhaps as we were on ground floor traffic noise added to overall decibels!All in all a good experience and would highly recommend the a banff aspen lodge

Room Tip: Perhaps ask for the quietest room if there is one. Just be aware noise can be an issue!
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 20, 2013

Banff Aspen Lodge was the first of our stops on a two week journey across Canada's Rockies. Unfortunately it was raining when we arrived but the place was so welcoming. The staff were pleasant and helpful, unfortunately our keycard would not work so we had to have it reprogrammed. The room was good and the bed comfortable. Our group also had the use of a meeting room on the top floor which was useful. Breakfast was in the basement which was warm and cosy with a good hearty breakfast. There were hot tubs (more like small swimming pools) in the centre of the courtyard but we did not use them. There were others who did and enjoyed the experience.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
249 reviews 249 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed June 16, 2013

I booked this hotel with their mid week special and it was a great deal! Since we were taking the Greyhound bus, I wanted to find a hotel that was relatively close. This hotel was easy to get to and within a 10 minute walk. We were checked in by a friendly girl and provided our room keys. We stayed on the second floor and had to go to through a door to outside to get to our room. The keys didn't work the first time so I went downstairs and all was good.

We were pleased with the room layout. There was a bed when you first walk in and then 2 sinks on your way to the other bed and balcony. The toilet and tub were just off by the sinks. This is great for 2 people as it feels they each have their own room with bed and tv. I was hoping for a better view as I asked on the reservation form but it was still decent of Banff Ave and mountains.

It was a little noisy in the night when trying to sleep from the hum of the fridge (although they offer to unplug it if guests want), voices from neighbouring rooms, and the train. It can get a little warm and you can open the balcony door but the noise level will increase so that was the only complaint.

As others have mentioned, the breakfast is lovely. We enjoyed the complimentary coffee/tea/juice, the granola was amazing, and oatmeal and fruit were all good. But the highlight of this hotel, are the hot tubs. We used the one that had the fireplace but couldn't figure out how to turn on the jets. There was a person in the larger tub and he came over to ask us if we wanted the jets turned on as the control was by his tub. It would have been nice to have the control by our tub. But relaxing and warm water, loved it! It's not private as many guests would walk by to get to their rooms. There's also a sauna by the tubs.

Location is great and everything was within walking distance. Friendly staff and would definitely stay here again.

Room Tip: I would ask for a room that's higher up on the 3rd floor. Facing Banff Ave is a little noisy.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Top Contributor
174 reviews 174 reviews
30 hotel reviews
Reviews in 57 cities Reviews in 57 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed June 14, 2013

This was ok for the price. The staff could not answer questions about the area, we feel they should be more familiar with the attractions and directions. Gave us a map and suggested we go to the visitor center. Room was ok, parking was a little strange because the underground parking was always full and the outdoor parking was very tight spots. We were only here one night, so it was ok. The sink was in the room, outside of the bathroom, which seemed strange, but ok This hotel was close to walk to restaurants and shops. The best part was the breakfast. It was in the basement, but very good selections. They had someone gets your drinks for you and you served yourself the food. Nice breads and home baked muffins and cakes. Very fancy toaster to toast your bread. Fresh made hot oatmeal available. It was one of the best free hotel breakfasts we had on our whole trip through the Rockies.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, June 15, 2013
Thank you for sharing your Banff Aspen Lodge experience. I have passed your feedback onto the hotel’s Front Office Manager to review with his team, as you are correct; our staff should definitely be able to answer questions about the Banff area. I apologize for this inconvenience.
I am happy to read that the hotel’s complimentary continental breakfast was among the best that you experienced on your trip; I will let our Breakfast Room know this!
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oconomowoc, Wisconsin
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 12, 2013

How you feel about this hotel, depends on what you feel you need in Banff .... one of the world's great destinations. If you are realistic, and know that in all likelyhood, you will spend very little time in your hotel ,... then it will meet your basic needs. True, we did not get the room config we requested, but the price was reasonable, the staff was excellent, and it was a few steps from the heart of town. But ... if you plan to spend much time in your room, you will find it lacking for space , with NO decent chairs, and old CRT non HD Televisions. The breakfast was OK as well. Set realistic expectations

Room Tip: If you make a reservation on line, check back often to see if there are specials before you go. We d...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, June 15, 2013
Thank you for your feedback. If looking for a spacious hotel room in Banff, I recommend reserving our Premium Room. This room type has a variety of bedding configurations that can accommodate a lot of different needs and includes a table and two chairs, along with a balcony /patio. Our complimentary continental breakfast is in the process of being upgraded; it will soon include bacon, sausage and scrambled eggs one day and cold meat and cheese the next. This will rotate daily. I hope you enjoyed your time in Banff National Park!
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth, Australia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 11, 2013

Stayed for a couple of nights and found this hotel suited our needs very well. Check in staff very helpful and friendly. The rooms were large and comfy and well appointed.Internet was free and worked well.Breakfast was very good.There is parking out the back and some undercover secure parking as well. Location was excellent.There is construction work going on at the moment, it didnt bother us but if you need a nap in the middle of the day stay somewhere else.Overall we found it to be a very pleasant stay.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, June 15, 2013
Thank you for submitting this review; I am happy that you enjoyed your time at the hotel! Please note the construction currently occurring takes place Monday – Friday from 9am – 5pm and will be complete by June 30th, 2013. Look forward to seeing you on your next Banff vacation!
Sincerely,
Christy – Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Banff
#6 Family Hotel in Banff
#9 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Banff Aspen Lodge 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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