I booked this hotel with their mid week special and it was a great deal! Since we were taking the Greyhound bus, I wanted to find a hotel that was relatively close. This hotel was easy to get to and within a 10 minute walk. We were checked in by a friendly girl and provided our room keys. We stayed on the second floor and had to go to through a door to outside to get to our room. The keys didn't work the first time so I went downstairs and all was good.
We were pleased with the room layout. There was a bed when you first walk in and then 2 sinks on your way to the other bed and balcony. The toilet and tub were just off by the sinks. This is great for 2 people as it feels they each have their own room with bed and tv. I was hoping for a better view as I asked on the reservation form but it was still decent of Banff Ave and mountains.
It was a little noisy in the night when trying to sleep from the hum of the fridge (although they offer to unplug it if guests want), voices from neighbouring rooms, and the train. It can get a little warm and you can open the balcony door but the noise level will increase so that was the only complaint.
As others have mentioned, the breakfast is lovely. We enjoyed the complimentary coffee/tea/juice, the granola was amazing, and oatmeal and fruit were all good. But the highlight of this hotel, are the hot tubs. We used the one that had the fireplace but couldn't figure out how to turn on the jets. There was a person in the larger tub and he came over to ask us if we wanted the jets turned on as the control was by his tub. It would have been nice to have the control by our tub. But relaxing and warm water, loved it! It's not private as many guests would walk by to get to their rooms. There's also a sauna by the tubs.
Location is great and everything was within walking distance. Friendly staff and would definitely stay here again.