So in a nutshell, our experience here was amazing. We booked a superior room, and were upgraded on arrival to a Premium Room. The bed is massive, and the room was very big. The hotel in general is incredibly clean and quiet. Despite renovations going on in one small section of the hotel on the ground floor, it was very relaxed, calm and quiet the entire stay.
The room has a bath/shower, toiletries supplied, and a hairdryer.
We had a private balcony - although we really didn't use it as it was cold and snowing most of the time. The 'mountain' view, is not much. It's not really a mountain view at all (at least form our room). But, it really didn't matter because the truth is we came to Banff to explore outside - not from our room!!
The staff were very nice. A breakfast was good. Although the boiled eggs are served cold - not so pleasant to eat. A variety of bread is available for toast, plus oatmeal, granola, vanilla yoghurt, fruit, cereal, tea, coffee and juices (not the most natural kind however).
The location is excellent!! A very short stroll into town.
The spa is lovely. Although a little chilly getting in and out for us due to the weather.
An excellent stay. Highly recommended. We would definitely stay again!