far better than the 3* awarded, the staff on reception are all very helpful and friendly at all times, had our main dealings with an English guy who was very obliging, nothing was too much trouble for any of the staff.
RECEPTION STAFF ARE A TRUE ASSET TO THIS HOTEL AND ENHANCE THE GUESTS STAY.
Breakfast was just perfect to start off a day of skiing - do have a couple of suggestions though to keep more butter on the tables as had to keep asking for butter , also one useful tip would be to dress each table with a small jug of milk for adding to tea and coffee as had to either take hot beverages to the breakfast bar to add milk or take the milk away from the bar to take to our table ( i know that this is not the fault of the hotel as it is a private company who provide the breakfast service).
Room very comfortable, warm and quiet.
Hottubs excellent -
did not use sauna or steam room so unable to comment.
Overall a thouroughly fabulous time spent in Banff at the Aspen Lodge - would definitely stay again