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“Good location” 4 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
3.0 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Hotel amenities
Ranked #8 of 31 Hotels in Banff
Certificate of Excellence
London, United Kingdom
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Good location”
4 of 5 stars Reviewed January 4, 2013

Stayed here for three nights. Arrived in a thunderstorm and were very grateful for the underground carpark. Spotlessly clean, good sized room. Easy walking distance to town centre and restaurants. Good base for exploring the surrounding area.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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947 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
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English first
Horncastle, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 4, 2013

I along with my family stayed here just before christmas, and have to say what good value this hotel is. We booked two rooms one for my self and husband and one for my daughters family.When we arrived myself and husband found we had a premium room (not booked but a pleasent suprise].my daughters family had one room but this was divided into two, one bedroom for the two children and one for herself and husband.The rooms were very clean and warm (it was very very cold outside ) Breakfast was ample and everyone found something they liked.I have stayed at other more expensive hotels in Banff but would return again to the Aspen.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 27, 2012 via mobile

We had a great experience at this hotel. For the price you pay, it really is great value for money. The rooms are clean, the buffet breakfast is nice and the staff at the front desk were really helpful and willing to help.

The only issue we had was that the majority of rooms back on to the communal outdoor area which is also where the outdoor jacuzzis are. There were people drinking and being loud, and all noise travelled through to our room. We told the staff this and they were happy for us to change rooms to a more quiet room which was great.

The free hot apple cider was a great touch too!

Would definitely stay here again, but if you like quiet, request a room that is further away from the outdoor spas

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 28, 2012
I’m happy to hear that you enjoyed your time at the hotel. The Banff Aspen Lodge team does our best to ensure every guest enjoys their time at the hotel and in Banff National Park. The hot tubs are open from 9am – 10pm daily. Alcohol is not allowed in the area and our staff do check this area regularly throughout the evening. I have passed your review onto our Front Desk team to remind them of the importance of these checks; thank you for this feedback.
Look forward to seeing you again~
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 26, 2012 via mobile

The hotel was great - good location, friendly staff, large rooms and a hot tub.
We stayed in two rooms on a ski trip for 6 days in Dec and I would recommend this hotel to family and friends. We all enjoyed the breakfast and would come back. Very good value for money.
Thank you!

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 28, 2012
Thank you for sharing your Banff Aspen Lodge experience! Look forward to seeing you on your next Banff getaway.
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 23, 2012

Upon arriving we were just thrilled with our room at the Aspen Lodge! After staying in hotels for 9 days previous to our stay at the aspen lodge, the space in our room and the layout for a family was really a welcome surprise. Two bedrooms, each with a TV and a balcony overlooking the street and the two outdoor hot tubs, it was really like a mini paradise for this traveling family with two teens and a 9 year old.
The shampoo and conditioner were very nice products also as compared to a couple very high end and expensive hotels in the area we had just stayed at.
I can't stop before I mention that the breakfast was also wonderful. The service was friendly and homemade granola was delicious.
I would absolutely stay at the aspen lodge again and recommend it to anyone!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 28, 2012
Thank you for taking the time to write your review. I am so glad that you enjoyed your experience at the hotel; especially our ‘World Famous’ homemade granola that is included in our complimentary continental breakfast! We are now also serving hard-boiled eggs daily with the breakfast.
Hope to see you again soon.
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
212 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed December 20, 2012

We are currently staying at this hotel in Banff and I am impressed overall for the price. The rooms are very clean and the bed is nice and comfy. The hot tubs are great. There is a fire place right beside one of the hot tubs and the atmosphere is great. On the down side, they should just get rid of breakfast all together. The breakfast was included with our stay but it is a complete dissapointment. The fruit is old and mushy and nothing was enjoyable. Just go out to eat when you stay here because even though breakfast is free, its not worth your time.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 22, 2012
Thank you for your feedback and staying at the Banff Aspen Lodge! I’m glad you enjoyed our outdoor hot tubs; we are the only hotel on Banff Avenue with the outdoor fireplace and it is a fantastic atmosphere! I apologize that the complimentary continental breakfast did not meet your expectations. The breakfast consists of fresh baked goods, bread, yogurt, fruit salad, a selection of cereals and our homemade granola. The fruit salad prepared daily and it is changed two - three times during breakfast service (7-10am). I hope you enjoyed the rest of your stay~
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 10, 2012

My boyfriend and I chose this hotel based on price, location and positive ratings from other users. Here is a summary of our own experience:

POSITIVES
-Good location
-Nice hot tub area
-Front desk was friendly enough

NEGATIVES
-Only 6' clearance in the parkade, not sufficient for our standard-size pickup truck.
-Walked into a room basically the size of my closet (was told it was one of a few small rooms in the hotel).
-Could basically see my breath when initially entering the room as apparently no one thought to put the heater on when it is -25 degrees outside (room had direct outdoor access)
-Bathroom floor was freezing cold the entire stay, had to wear winter boots to go into the bathroom. No counter tops to put any grooming products on.
-Fridge made loud buzzing noise the entire time (not easily ignored at night).
-Needed a wine opener, was told that the front desk could not lend us one ("have had too many stolen in the past")- had to go out of our way to bring the bottle to the front desk so they could open it.
-Returned to our bed made horribly after a day out on the town.
-Saved the best for last: while searching for a notepad in the bedside drawers found a open box of latex supplies (use your imagination) which made us question the cleanliness of the entire place. Could barely crawl into the bedsheets that night.

Needless to say, after other positive experiences at other Banff hotels, we will not be making a return trip to the Banff Aspen Lodge. Paid $270.00 for a two-night stay - words of advice: spend your money elsewhere.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 12, 2012
Thank you for your feedback and I apologize that the hotel didn’t meet your expectations. The hotel is a 2013 Alberta Hotel and Lodging Association Housekeeping Award Winner, so I am very surprised by your comments on your hotel room. Please know that I have passed your review onto our Housekeeping Manager to review with her entire team and we will use it as a learning tool.
The hotel offers complimentary parking in both our underground garage and parking lot behind hotel, for those vehicles that are larger. Temperatures in our guestrooms are set at 17 degrees Celsius and our Front Desk is available 24 hours a day to speak with should assistance be required with the temperature in your room. We are looking into purchasing individual corkscrews so that there is one for every guestroom. We appreciate your feedback on this matter.
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Romantic Hotel in Banff
#5 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Aspen Lodge 3*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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