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“Good location and hotel in Banff” 4 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
2.5 of 5 Hotel   |   401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)   |  
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Escape to Banff!
Ranked #7 of 31 Hotels in Banff
UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good location and hotel in Banff”
4 of 5 stars Reviewed December 26, 2012 via mobile

The hotel was great - good location, friendly staff, large rooms and a hot tub.
We stayed in two rooms on a ski trip for 6 days in Dec and I would recommend this hotel to family and friends. We all enjoyed the breakfast and would come back. Very good value for money.
Thank you!

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 28, 2012
Thank you for sharing your Banff Aspen Lodge experience! Look forward to seeing you on your next Banff getaway.
Sincerely,
Christy – Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 23, 2012 via mobile

Upon arriving we were just thrilled with our room at the Aspen Lodge! After staying in hotels for 9 days previous to our stay at the aspen lodge, the space in our room and the layout for a family was really a welcome surprise. Two bedrooms, each with a TV and a balcony overlooking the street and the two outdoor hot tubs, it was really like a mini paradise for this traveling family with two teens and a 9 year old.
The shampoo and conditioner were very nice products also as compared to a couple very high end and expensive hotels in the area we had just stayed at.
I can't stop before I mention that the breakfast was also wonderful. The service was friendly and homemade granola was delicious.
I would absolutely stay at the aspen lodge again and recommend it to anyone!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 28, 2012
Thank you for taking the time to write your review. I am so glad that you enjoyed your experience at the hotel; especially our ‘World Famous’ homemade granola that is included in our complimentary continental breakfast! We are now also serving hard-boiled eggs daily with the breakfast.
Hope to see you again soon.
Sincerely,
Christy – Business Development Manager
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Savannah, Georgia
Top Contributor
207 reviews 207 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed December 20, 2012

We are currently staying at this hotel in Banff and I am impressed overall for the price. The rooms are very clean and the bed is nice and comfy. The hot tubs are great. There is a fire place right beside one of the hot tubs and the atmosphere is great. On the down side, they should just get rid of breakfast all together. The breakfast was included with our stay but it is a complete dissapointment. The fruit is old and mushy and nothing was enjoyable. Just go out to eat when you stay here because even though breakfast is free, its not worth your time.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 22, 2012
Thank you for your feedback and staying at the Banff Aspen Lodge! I’m glad you enjoyed our outdoor hot tubs; we are the only hotel on Banff Avenue with the outdoor fireplace and it is a fantastic atmosphere! I apologize that the complimentary continental breakfast did not meet your expectations. The breakfast consists of fresh baked goods, bread, yogurt, fruit salad, a selection of cereals and our homemade granola. The fruit salad prepared daily and it is changed two - three times during breakfast service (7-10am). I hope you enjoyed the rest of your stay~
Sincerely,
Christy – Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 10, 2012

My boyfriend and I chose this hotel based on price, location and positive ratings from other users. Here is a summary of our own experience:

POSITIVES
-Good location
-Nice hot tub area
-Front desk was friendly enough

NEGATIVES
-Only 6' clearance in the parkade, not sufficient for our standard-size pickup truck.
-Walked into a room basically the size of my closet (was told it was one of a few small rooms in the hotel).
-Could basically see my breath when initially entering the room as apparently no one thought to put the heater on when it is -25 degrees outside (room had direct outdoor access)
-Bathroom floor was freezing cold the entire stay, had to wear winter boots to go into the bathroom. No counter tops to put any grooming products on.
-Fridge made loud buzzing noise the entire time (not easily ignored at night).
-Needed a wine opener, was told that the front desk could not lend us one ("have had too many stolen in the past")- had to go out of our way to bring the bottle to the front desk so they could open it.
-Returned to our bed made horribly after a day out on the town.
-Saved the best for last: while searching for a notepad in the bedside drawers found a open box of latex supplies (use your imagination) which made us question the cleanliness of the entire place. Could barely crawl into the bedsheets that night.

Needless to say, after other positive experiences at other Banff hotels, we will not be making a return trip to the Banff Aspen Lodge. Paid $270.00 for a two-night stay - words of advice: spend your money elsewhere.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, December 12, 2012
Thank you for your feedback and I apologize that the hotel didn’t meet your expectations. The hotel is a 2013 Alberta Hotel and Lodging Association Housekeeping Award Winner, so I am very surprised by your comments on your hotel room. Please know that I have passed your review onto our Housekeeping Manager to review with her entire team and we will use it as a learning tool.
The hotel offers complimentary parking in both our underground garage and parking lot behind hotel, for those vehicles that are larger. Temperatures in our guestrooms are set at 17 degrees Celsius and our Front Desk is available 24 hours a day to speak with should assistance be required with the temperature in your room. We are looking into purchasing individual corkscrews so that there is one for every guestroom. We appreciate your feedback on this matter.
Sincerely,
Christy – Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koh Lipe
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2012

Took a short snowboarding break at Sunhine and stayed in this hotel. For 100 bucks a night and good reviews on trip adviser we decided to take up this hotel. WOW!
Outdoor Jacuzzi, breakfast and in the town centre - what more could you want?

Staff were very helpful and checked us in even giving us a map and marking good restaurants. We did have to walk outside to our rooms but the cold was soon forgotton as we entered our rooms as there was under floor heating. Breakfast was homemade and was enough to satisfy before a day of snowboarding and the outdoor jacuzzi was perfect for soothing our aching muscles.

Highly recommended place to stay

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 1, 2012

Me and my partner stayed here for 5 nights. It's located in a good position as it's not directly in the middle of the town center. The rooms were very average, nothing special. Breakfast was ok, very average to. The hot tub was good. My only concern was they had taken several payment off my credit card of $508. When I advised them of this, they had no idea what it was. Thankfully the payments were reimbursed back on my credit card but it certainly didn't give me a very nice feeling, especially if I hadn't noticed.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2012

I stayed here about 5 years ago, before the upgrades were done. But wow! What a difference!!!

We were just going to Banff to get away and go skiing for opening weekend. We wanted a place with an outdoor tub, fun, but nothing upscale. My man hadn't been to this place before, and he loved it. I've stayed in a lot of places in Banff, but this one is my favourite right now. Great service, very pleasant staff, the rooms were great, and cozie beds (unlike they were before the renos)!

We got a basic room with a queen and two singles. The two singles were off in their own little section seperated by a wall. There were two sinks, and average bathroom. We paid $99.00.

It wasn't loud at night having the door facing the hot tub like most rooms there, and then our balcony facing Banff Ave. It was perfect.

We will more than likely stay here during the ski season for sure.

The free breakfast seems, nice at the desk. But in reality, we wouldn't do that again. You walk into the 'breakfast room' that's nicely presented. But they only serve yougurt, breads, fruit, and cereal. It's great for the basics, but there's nothing for non-wheat or lactose-free eaters (I suppose the fruit medley, but that gets old). Not even a cold boiled egg! haha!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada (Formerly Traveller's Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Banff
#5 Family Hotel in Banff
#9 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Banff Aspen Lodge 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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