My boyfriend and I chose this hotel based on price, location and positive ratings from other users. Here is a summary of our own experience:
-Nice hot tub area
-Front desk was friendly enough
-Only 6' clearance in the parkade, not sufficient for our standard-size pickup truck.
-Walked into a room basically the size of my closet (was told it was one of a few small rooms in the hotel).
-Could basically see my breath when initially entering the room as apparently no one thought to put the heater on when it is -25 degrees outside (room had direct outdoor access)
-Bathroom floor was freezing cold the entire stay, had to wear winter boots to go into the bathroom. No counter tops to put any grooming products on.
-Fridge made loud buzzing noise the entire time (not easily ignored at night).
-Needed a wine opener, was told that the front desk could not lend us one ("have had too many stolen in the past")- had to go out of our way to bring the bottle to the front desk so they could open it.
-Returned to our bed made horribly after a day out on the town.
-Saved the best for last: while searching for a notepad in the bedside drawers found a open box of latex supplies (use your imagination) which made us question the cleanliness of the entire place. Could barely crawl into the bedsheets that night.
Needless to say, after other positive experiences at other Banff hotels, we will not be making a return trip to the Banff Aspen Lodge. Paid $270.00 for a two-night stay - words of advice: spend your money elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 12, 2012
Thank you for your feedback and I apologize that the hotel didn’t meet your expectations. The hotel is a 2013 Alberta Hotel and Lodging Association Housekeeping Award Winner, so I am very surprised by your comments on your hotel room. Please know that I have passed your review onto our Housekeeping Manager to review with her entire team and we will use it as a learning tool.
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The hotel offers complimentary parking in both our underground garage and parking lot behind hotel, for those vehicles that are larger. Temperatures in our guestrooms are set at 17 degrees Celsius and our Front Desk is available 24 hours a day to speak with should assistance be required with the temperature in your room. We are looking into purchasing individual corkscrews so that there is one for every guestroom. We appreciate your feedback on this matter.
Christy – Business Development Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.