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“amazing service, wonderful location the great value for the money!” 5 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Breakfast for free!
Ranked #2 of 31 Hotels in Banff
Certificate of Excellence
Skokie, Illinois
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“amazing service, wonderful location the great value for the money!”
5 of 5 stars Reviewed August 19, 2014

I was there Jul 24-28th, 2014. They do everything top notch. They use your last name when you eat in the restaurant. special orders and fussy people are not at all a problem. we had a standard and a Grandview king. the Grandview king if booked thru the hotel comes with 15% of all food and beverage service also free valet parking. its a walk to the gondola, amazing views from the main lobby, all rooms are large. I would definably do a car in Banff that way you can go to all the different locations. Also there is great hiking walking distance. also the food and beverage discount is done right away by the front desk so its not a hassle. beds are great. Breakfast is great value. also the staff gives their honest opinion about things in the area. (ie go here instead of here because..) I WILL be back to this hotel.
also I sell travel for a living and I tend to be fussy.

Room Tip: do the Grandview rooms, even though its more. also if you have a aaa card, they will give you a disc...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, August 22, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock
Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

We are pleased to here you were able to take advantage of valet parking and the 15% discount on food and beverage when booking a Grandview Room.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,675 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (568)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Kearney, Nebraska
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 19, 2014

The Rimrock hotel was beautiful, set in the Canadian Rockies with wonderful views in all directions. We were a little disappointed in our room though, we sprung for a room upgrade while booking only to find out on check in that our room was on a lower level with only a view of a few trees. Be careful if trying to "upgrade" a room as in our case it did no good. The conference center was nice and the spa was very good. The masseuse was maybe the best we've ever had. Banff is one of our favorite places that we have visited and we will definitely be coming back!

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, August 22, 2014
Thank you for taking the time to share with us your most recent stay here at The Rimrock.

We are pleased to hear you were able to take advantage of our Spa facilities.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
1 review
5 of 5 stars Reviewed August 19, 2014

Excellent hotel, great location close to town but out of the crowds. Food and service was great. At the high end but worth the price. Our only criticism of Banff, not the hotel, is that the shuttle system is inadequate.



  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, September 2, 2014
We are delighted that you enjoyed your experience with us and look forward to your next arrival. We are pleased to share that the Banff Transit team has heard your feedback and has actively worked to put in new systems to ensure that all of our guests are able to benefit from the great form of transportation into the townsite of Banff.

Remember to book directly with us to take advantage of our Experience Rimrock Service and Save promotion!

In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 19, 2014

very nice clean hotel
good location
breakfast was very good
overall its worth the money compare to other hotel in banff
the only thing i did not like about the hotel is parking.
i will be back for sure


  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, August 21, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 18, 2014

If you want to stay at the Fairmont but are, like me, shocked by the prices there, you can't go wrong with the Rimrock. It was absolutely fabulous. Our room (a "Superior" mountain view room) had a great view of the mountains as well as the courtyard of the hotel. The restaurants are really good and if you choose the "casual" restaurant on the seventh floor (the one with the balcony overlooking the mountains) it's actually not too expensive. We had the breakfast package (well worth it) and the breakfast was as good as the Fairmont. It also has a very nice indoor pool and hot tub and a courtyard with a small grassy area (with lounge chairs) with a terrific view of the mountain. Oh and the hotel is located about a five-minute walk from the gondola and hot springs. It is a short drive into town which I didn't mind as I don't think the actual town of Banff is that interesting (you go for the outdoors and the view,etc) but you don't want to drive or don't have a car there is a free bus that runs fairly frequently. Really for a bit more than the places in town (but still far cheaper than the Fairmont) I'd say the Rimrock is well worth it.

Room Tip: Before you book with a third-party call the hotel and see what packages they have available. The adv...
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, August 21, 2014
We are delighted to hear you enjoyed your most recent experience with us at The Rimrock.

We are pleased to hear you were able to enjoy the Banff Gondola and the Upper Hot Springs which are located within walking distance from the hotel. We do provide complimentary bus passes to all of our guests for the Roam Public Transit System. With the bus stop being right by the hotel it offers our guests a comfortable and easy commute into the town of Banff without having to worry about finding parking downtown.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 18, 2014

Beautiful hotel with an amazing view. It is perched up above a valley and looking out at Mount Rundle which is a beautiful rugged mountain. Friendly staff, good sized room and again, what a view. Breakfast buffet is reasonably priced and really good quality. Our favourite place to stay in Banff.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, August 21, 2014
Thank you for taking the opportunity to share your experience after your recent stay at The Rimrock.

We are pleased to hear you were able to enjoy the breakfast buffet offered in The Primrose dining room.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 17, 2014

This hotel would be great if you are traveling as part of a bus tour, but I don't recommend it for individuals. Our room (an upgraded "balcony" room) was essentially in the porte cochere, which made for a lack of privacy and lots of noise. When we asked to move rooms, we were told that nothing else was available (the hotel has 400+ rooms). For over $300 per night, they should have been more accommodating. The room was large and clean, and the staff was friendly (particularly the concierge and car valet), but the place had the feel of a bus station with large groups of people in and out constantly (and constantly making noise out our window). Also, it's a 10-minute drive from town, which wasn't ideal, though they did provide a free bus pass to use during your stay, which was a nice perk.

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, September 2, 2014
Thank you for taking the time to share your experience after your recent stay. We are pleased to provide our guests 343 guestrooms, each with a different view of the surrounding Rocky Mountains. We apologize that your particular guestroom did not meet your expectations while with us, and we would be happy to work with you prior to your next stay to find a better suiting room for your needs.

We look forward to your next stay with us.

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
#2 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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