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“Old fashioned elegance” 5 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Hotel amenities
Special Offer
Breakfast for free!
Ranked #2 of 31 Hotels in Banff
Certificate of Excellence
Liverpool
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
“Old fashioned elegance”
5 of 5 stars Reviewed July 24, 2014

We stayed at the Rimrock for 2 nights in July and were really pleased with our choice. We had an absolutely fantastic view from or room - the only views that matched it where at the Fairmont Lake Louise and the Emerald Lake Lodge. The thing that stood out for us was the uniformly high standards of customer servie whether in the restaurants or dealing with the front desk,

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (573)
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Stonehaven
1 review
5 of 5 stars Reviewed July 24, 2014

The Rimrock is a lovely hotel that is perched on the side of sulphur mountain.
The views are spectacular.
I recommend trying to book a room that looks down the valley.
We have stayed in the grand view rooms which are outstanding but they are alittle bit more pricey. Would be maybe worth it if you have something special to celebrate.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2014

great hotel, great views! I asked for a surprise cake for my fiances birthday and the cake was delicious. Also they accommodated us earlier than the check in time which was great, cause we needed to rest! its so close to the hot springs and gondolas. Not a walking distance from downtown, but they have bus access passes.

Room Tip: pay for the view, its worth it. ( if u will be spending time in your room).
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 31, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

We are pleased to hear you were able to enjoy the Banff Gondola and the Upper Hot Springs which are located within walking distance from the hotel.

We do provide complimentary bus passes to all of our guests for the Roam Public Transit System. With the bus stop being right by the hotel it offers our guests a comfortable and easy commute into the town of Banff without having to worry about finding parking downtown.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed July 24, 2014

Excellent service from start to finish, everyone was polite and were able to answer any questions we had. Only concern was my 12.5 yearr old daughter wasn't able to get a spa treatment as she was underaged. My 11 year old boy didn't want to leave.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 31, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2014

The hotel is very nice, but it is pricey. The location is also excellent, and it was great to have bus service to the shopping area, but I think it is a little high for the stay. We were also by the elevator, so it wasn't as quiet as expected. We did enjoy the stay, but I think next time we will shop around for other hotels.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 31, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Please be ensured that we passed your comments onto our management committee.

We are pleased to hear you were able to take advantage of the complimentary bus passes we provide to all of our guests to the Roam Public Transit System. With the bus stop being right by the hotel it offers our guests a comfortable and easy commute into the town of Banff without having to worry about finding parking downtown.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tofield
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 23, 2014

For an expensive hotel the food was excellent as expected, and the staff were pleasant and helpful. The building however, was in need of some maintenance, including cleaning of the pool area. There were very few bath products provided, not enough for a whole family.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 31, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

Please be ensured that we have passed on your concerns to our management committee.

We hope we will be able to welcome you back to the Rimrock Resort Hotel in the future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2014

We twice at the Rimrock in Jul 2014 2 nights and then 3. The staff are extremely efficient and pleasant and Jenny at the concierge desk got some clothes I'd left behind at our last hotel in 24hrs so we got them before we left by getting the local bus co to pick them up and deliver them to us before we headed for home Food is good and the price in high season is very good value John and Pauline Clark (seniors Waterloo ont)


  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 27, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Romantic Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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