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“Pool needs attention!” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Free breakfast with your stay
Ranked #2 of 31 Hotels in Banff
Edmonton
1 review
“Pool needs attention!”
4 of 5 stars Reviewed March 14, 2014

This place was great in most respects except for the pool. It had lots of dirt in the corners and along the walls. The bathtub ring was thick! The rooms were clean and the food was decent. Wondering if the pool staff quit?

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, March 15, 2014
Thank you for taking the time to share your feedback on what we can do better on your next visit. A member of our Service team will be in contact with you to discuss your experience further.

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,322 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Edmonton
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

I stay at this hotel every year for a conference. The staff is very friendly and the atmosphere is luxurious, there is a shuttle that can take to the town for shopping and restaurants. I like the spa, the pool and the rooms are very clean. I would come back every year.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, March 15, 2014
We are delighted that you enjoyed your time with us, and the conference! We look forward to having you come back for many more events in the future!

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed March 14, 2014

The Rimrock is a preferred hotel for its location when hosting a professional conference.
Their attention to detail and striving for excellence is apparent at every level.
The guest and their experience, at the resort, is their prime focus.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, March 15, 2014
We are delighted that you chose us for your recent conference, and that you enjoyed your experience. Our team has tremendous pride in delivering great guest experiences, and it is an absolute pleasure to share when we receive feedback to let them know that they have exceeded your expectations.

We look forward to having you come for many more events!

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem
1 review
5 of 5 stars Reviewed March 14, 2014

Our first visit to the Canadian Rockies and we stayed at the Rimrock Resort Hotel. Truly a 5 star experience with easy access to many sites. The staff was warm and friendly at all levels. The restaurants were exceptional. The room was quite comfortable with an extraordinary view!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, March 15, 2014
We are pleased that you were able to join us for your first visit to the Canadian Rockies and that you were able to take advantage of so many of the hotel offerings.

We look forward to hosting you on your second visit to the Canadian Rockies!

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land
1 review
5 of 5 stars Reviewed March 13, 2014

We had a wonderful time staying 5 nights at Rimrock. All the staff we ran into was super friendly. Location and views were great. If I come back for another Summer vacation trip, I definitely will stay at this hotel.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, March 15, 2014
We are delighted that you were able to join us for a 5 day vacation, and that you enjoyed your interactions with our staff.

We hope you will be able to join us for another Summer vacation!

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

We've stayed at numerous hotels in Banff (we live in nearby Calgary) and are blown away by the staff and the facilities. The staff always go out of their way to look after us and make traveling with a young family easy! The rooms are always immaculate and you can tell the staff take real pride in the hotel.

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, March 15, 2014
We are delighted that you enjoyed your experience with us, and that your family was able to join you. Whether travelling on your own, or travelling with your loved ones ~ we aim to make eah experience unique and amazing. We are excited to share your feedback with our service team and look forward to welcoming you back!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

We stayed in the Rimrock and let me tell you... it was the nicest hotel I have ever been to. The staff was very, very friendly and accommodating and it was clean and upscale. Be sure to check out the coffee bar in the morning, the line ups at tims are insanely long and the fancy coffees you get at the hotel are better lol. The pool is nice and the hot tub was big, not to hot but at least it was big. The weight room looked huge and appeared clean. The view was insane from our room. We were told it might have an obstructed view but it turned out to be a beautiful view, we were on the 5th floor. We stayed in a handicap accessible room and it was very nice and had the proper amenities. One thing I would have liked was a bench or stool for in the shower. I would not hesitate to recommend this hotel to anyone. Do it lol. I also wanted to say check out the little purse and jewelery store across from the coffee bar. I bought a nice bracelet for my mother's birthday and she loved it. Thanks Rimrock you will see me again.

Stayed March 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, March 15, 2014
We are so pleased that you enjoyed your experience with us! It is delightful to read that you were able to take advantage of so many of the amenities, as well as the shops on site.

We look forward to your next stay. Please wish your mother a belated birthday from The Rimrock team!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
#2 Spa Hotel in Banff
#2 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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