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“If you luck out with great room views there's nowhere better!” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Free breakfast with your stay
Ranked #2 of 31 Hotels in Banff
Calgary, Canada
Top Contributor
85 reviews 85 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
88 helpful votes 88 helpful votes
“If you luck out with great room views there's nowhere better!”
4 of 5 stars Reviewed November 25, 2013

We know Banff well and as such understand that the resort is on the side of a mountain above Banff and involves either a quick 6 minute drive into town or the use of a scheduled free shuttle service. It's good to be aware of this fact if what you have in mind is taking a nice walk to a restaurant in town to have a meal and drinks!

We booked a pet-friendly room and were given a Premium room which had the most magnificent views across the valley to Cascade Mountain. We were fortunate enough to enjoy the sun illuminating the upper peaks before it set. The lobby areas and various bars and restaurants are tasteful and sympathetic to their surroundings. We stayed late November so enjoyed the two large Christmas trees and gingerbread house that they had on display in the lobby.

We booked a midweek rate (Sunday night) straight from their official website which included a room upgrade (even though we had a small dog), complimentary self-parking and a voucher for the cafe all for $148 (pet surcharge extra).

Though it's being nit-picking I would say that the resort could benefit from some TLC and upgrading as it's beginning to look ever-so-slightly worn around the edges - our bathroom was pretty ordinary and dated, elevator interiors had seen some use, and our room thermostat was archaic and didn't work. However, for the overall experience I would highly recommend this hotel if you can secure a room under the $200 mark.

Room Tip: Ours was 781 - see pics...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are delighted to read that you enjoyed your experience with us, and were able to take advantage of the beautiful views from your guestroom. It appears, from your pictures, that your pooch enjoyed their stay as well. We appreciate your additional feedback in regards to TLC and upgrades, and will use your comments when making future business decisions.

We look forward to your next visit!

Sincerely,

Rimrock Resort Hotel Management
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2,329 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (498)
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English first
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 25, 2013

My wife and I stayed for two nights recently to celebrate our anniversary. The booking, done online, was easy. All requests were met (8th floor, North wing, odd numbered room as suggested in other reviews) and the concierge was able to meet a last-minute request to have something waiting in the room upon check-in.

The room was clean, comfortable and had a great view. The staff were very friendly and helpful. Overall a great stay - definitely recommend! We will be back.

Room Tip: 8th floor, North wing, odd-numbered room had a great view
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are pleased to read that you enjoyed your stay with us and that we were able to contribute to making your Anniversary a great experience.

We look forward to your next stay! Happy Anniversary!

Sincerely,

Rimrock Resort Hotel Management
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2013

Great hotel with beautiful views. From our room, we could see the lights of Banff townsite, Mount Norquay and Cascade Mountain. The room was wonderful. Clean. The front desk was super helpful and friendly.
We returned to the hotel after an excursion to retrieve bags from the concierge, and they allowed us to use the fitness center/ pool change room to shower and change clothes before leaving. This was after we had already checked out.
Thanks to the Rimrock for a wonderful experience

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are so delighted to read that you and your wife enjoyed her birthday weekend with us! It was a pleasure to be able to contribute to the success of her special day, and we thank you for taking the time to share your feedback in regards to your experience.

We look forward to your next stay!

Sincerely,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed November 20, 2013

My wife and me booked a one-night "escape trip". We booked a Grandview room. When we arrived at our room, there was a constant background noise - so we asked for maintenance. Within a few minutes, a technician arrived, assessed the situation and indicated that he could not immediately solve the issue. After a brief phonecall, we were allocated a new room and within 15 minutes we were in our room - with a fabulous "grand" view on the top floor of the hotel. Excellent service - and truly personalized.
We booked a table at Eden - and enjoyed one of the best meals we have had in a long time. Excellent service, although we felt the accompanying Canadian wine selection to be inconsistent and expensive at $100 pp - we were also surprised that the sommelier served a Pineau de Charentes (which in my view is not from Canada...) to accompany the desert...
Overall - an exceptional week-end, and although pricy, well-worth it. We will be back!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
It is a pleasure to read that you enjoyed your experience with us, and that we were able to find a room that exceeded your expectations.
Eden is a true dining experience, and we are pleased that you were able to take advantage of visiting Western Canada's only 5-diamond dining room while with us.

We look forward to your next visit!

Sincerely,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edmonton
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2013

We arrived on a Friday for a weekend stay. We were greeted warmly by the staff and check in was quick and easy. Our Bed and Breakfast package included self parking and we had no problem finding a spot when we arrived around 4:00. A beautiful hotel with spectacular views. The Premium Guest room was warm and inviting with plenty of space. The bathroom could stand a good cleaning and was a bit outdated but the King size bed was very comfortable. We left the hotel for dinner out and returned about 10:00 to what was surely the last parking spot. We ran into the same problem the next evening with no spots available and were provided valet parking free of charge. Breakfast was included with our package and the another spectacular view from the Primrose Room. We chose the Breakfast Buffet which had plenty of items for a hearty breakfast. Unfortunately we didn't have the opportunity to try any of the other restaurants but was we saw looked very good. We will be back to try the 5 Diamond Eden Room!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are delighted that you enjoyed your stay with us, and that you were able to take advantage of our great bed and breakfast promotion.

We look forward to your next stay, and hearing about your amazing experience in Eden!

Sincerely,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
5 of 5 stars Reviewed November 19, 2013

Our stay was amazing! The view was breath taking, the food was fabulous, and the service impeccable. I had the pleasure of spending some time in the spa and had a very relaxing massage. I really loved the quality of products they used. Thank you to Katrina for her superior customer service. The Diva lounge was so fun. Our bar tender Briar created a great atmosphere. Most important thank you to Scott our concierge for going above and beyond putting me on every guest list in town and getting our dinner reservations more than once. You really contributed to a great 30 th birthday .

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are so pleased to read that you had such an enjoyable stay with us. It was a delight to be able to contribute in making the birthday weekend a success!

We look forward to your next stay!

Sincerely,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 17, 2013

I took my husband here for a surprise birthday weekend and we were both very disappointed with the hotel. The rooms are okay but could use a refresh. Bed linens were lovely, amenities were nice. The bathrooms were very dated and the chairs at the window had lost support years ago. Don't even bother with the coffee - the decaf didn't even brew properly in the machine so I bought several cups at the convenience store. for $3 each you expect good coffee. More weak brews at the cafe. The pastries, however, were lovely.

Ours was a king room with an upgraded view of the mountains. For the additional charge we had to stand right in the apex of the window to see the mountains. From most vantage points all we saw the back side of the hotel.


From check in on, we had a problem with inconsistent service. We booked valet parking but never received a valet ticket and our vehicle sat for hours. When we noticed it and talked to the valet they were not aware and told us we should have informed them. We had asked the front desk and they had told us everything was taken care of. Lack of communication is a problem.

Internet was not working when we came. I asked the concierge and he basically told me I must not be doing it right. Hours later when I called I was told it was being fixed. Another small communication error.

We booked an additional night at check in but received our bill after the first night. When we phoned to notify staff the said all was fine and we were booked for two. However our room keys were re-keyed, promoting another visit to the front desk to clear it up. Minor irritant but by then they were piling up.

Most disappointing of all was the service. We went to the Eden and Larkspur on our first day and sat for a long time between servers stopping by our table. It was not busy and there was plenty of staff, but with one exception most were happier to congregate with each other and had to be reminded by managers to look after tables. We often waited 15-30 minutes with empty glasses. And to be clear we were ordering premium drinks, so we weren't just "sitters". We eventually moved to seats at the bar to get service and this rectified things. Sometimes service was fine and other times it was brutally slow. Very inconsistent.

At dinner (Primrose) things started out better, but after dinner we sat with dirty plates for over 15 mins, then waited for more than a half hour after indicating we were done to even get a bill. Again, it wasn't busy - we were one of several tables remaining at a later (7:30) sitting and our waiter was setting up for the next day. Still, how long does it take to drop off a bill? We had ordered from a fixed 3 course menu and it was still over 2 hours to have our meal. Some meal items were excellent, others were awful. Again, inconsistent.

Overall we were both very disappointed with our experience for our money and will not be returning. For a hotel striving to be a certain class it misses the mark in large part due to inconsistent or inattentive service. Management needs to take a closer look at this. Next time I will pay a few more dollars and book the Banff Springs

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are sorry to read that your stay with us did not meet your expectations. Our Guest Services team would welcome the opportunity to speak with you further in regards to your experience.

Whether or not we speak further, please know that your comments have been brought forward to use when making future business decisions.

Sincerely,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Family Hotel in Banff
#2 Spa Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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