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“Extremely pleased” 5 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Special Offer
Breakfast for free!
Ranked #2 of 31 Hotels in Banff
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Extremely pleased”
5 of 5 stars Reviewed November 25, 2013

My wife and I stayed for two nights recently to celebrate our anniversary. The booking, done online, was easy. All requests were met (8th floor, North wing, odd numbered room as suggested in other reviews) and the concierge was able to meet a last-minute request to have something waiting in the room upon check-in.

The room was clean, comfortable and had a great view. The staff were very friendly and helpful. Overall a great stay - definitely recommend! We will be back.

Room Tip: 8th floor, North wing, odd-numbered room had a great view
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are pleased to read that you enjoyed your stay with us and that we were able to contribute to making your Anniversary a great experience.

We look forward to your next stay! Happy Anniversary!

Sincerely,

Rimrock Resort Hotel Management
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2,538 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (542)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2013

Great hotel with beautiful views. From our room, we could see the lights of Banff townsite, Mount Norquay and Cascade Mountain. The room was wonderful. Clean. The front desk was super helpful and friendly.
We returned to the hotel after an excursion to retrieve bags from the concierge, and they allowed us to use the fitness center/ pool change room to shower and change clothes before leaving. This was after we had already checked out.
Thanks to the Rimrock for a wonderful experience

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are so delighted to read that you and your wife enjoyed her birthday weekend with us! It was a pleasure to be able to contribute to the success of her special day, and we thank you for taking the time to share your feedback in regards to your experience.

We look forward to your next stay!

Sincerely,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed November 20, 2013

My wife and me booked a one-night "escape trip". We booked a Grandview room. When we arrived at our room, there was a constant background noise - so we asked for maintenance. Within a few minutes, a technician arrived, assessed the situation and indicated that he could not immediately solve the issue. After a brief phonecall, we were allocated a new room and within 15 minutes we were in our room - with a fabulous "grand" view on the top floor of the hotel. Excellent service - and truly personalized.
We booked a table at Eden - and enjoyed one of the best meals we have had in a long time. Excellent service, although we felt the accompanying Canadian wine selection to be inconsistent and expensive at $100 pp - we were also surprised that the sommelier served a Pineau de Charentes (which in my view is not from Canada...) to accompany the desert...
Overall - an exceptional week-end, and although pricy, well-worth it. We will be back!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
It is a pleasure to read that you enjoyed your experience with us, and that we were able to find a room that exceeded your expectations.
Eden is a true dining experience, and we are pleased that you were able to take advantage of visiting Western Canada's only 5-diamond dining room while with us.

We look forward to your next visit!

Sincerely,

Rimrock Resort Hotel Management
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edmonton
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2013

We arrived on a Friday for a weekend stay. We were greeted warmly by the staff and check in was quick and easy. Our Bed and Breakfast package included self parking and we had no problem finding a spot when we arrived around 4:00. A beautiful hotel with spectacular views. The Premium Guest room was warm and inviting with plenty of space. The bathroom could stand a good cleaning and was a bit outdated but the King size bed was very comfortable. We left the hotel for dinner out and returned about 10:00 to what was surely the last parking spot. We ran into the same problem the next evening with no spots available and were provided valet parking free of charge. Breakfast was included with our package and the another spectacular view from the Primrose Room. We chose the Breakfast Buffet which had plenty of items for a hearty breakfast. Unfortunately we didn't have the opportunity to try any of the other restaurants but was we saw looked very good. We will be back to try the 5 Diamond Eden Room!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are delighted that you enjoyed your stay with us, and that you were able to take advantage of our great bed and breakfast promotion.

We look forward to your next stay, and hearing about your amazing experience in Eden!

Sincerely,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 19, 2013

Our stay was amazing! The view was breath taking, the food was fabulous, and the service impeccable. I had the pleasure of spending some time in the spa and had a very relaxing massage. I really loved the quality of products they used. Thank you to Katrina for her superior customer service. The Diva lounge was so fun. Our bar tender Briar created a great atmosphere. Most important thank you to Scott our concierge for going above and beyond putting me on every guest list in town and getting our dinner reservations more than once. You really contributed to a great 30 th birthday .

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are so pleased to read that you had such an enjoyable stay with us. It was a delight to be able to contribute in making the birthday weekend a success!

We look forward to your next stay!

Sincerely,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 17, 2013

I took my husband here for a surprise birthday weekend and we were both very disappointed with the hotel. The rooms are okay but could use a refresh. Bed linens were lovely, amenities were nice. The bathrooms were very dated and the chairs at the window had lost support years ago. Don't even bother with the coffee - the decaf didn't even brew properly in the machine so I bought several cups at the convenience store. for $3 each you expect good coffee. More weak brews at the cafe. The pastries, however, were lovely.

Ours was a king room with an upgraded view of the mountains. For the additional charge we had to stand right in the apex of the window to see the mountains. From most vantage points all we saw the back side of the hotel.


From check in on, we had a problem with inconsistent service. We booked valet parking but never received a valet ticket and our vehicle sat for hours. When we noticed it and talked to the valet they were not aware and told us we should have informed them. We had asked the front desk and they had told us everything was taken care of. Lack of communication is a problem.

Internet was not working when we came. I asked the concierge and he basically told me I must not be doing it right. Hours later when I called I was told it was being fixed. Another small communication error.

We booked an additional night at check in but received our bill after the first night. When we phoned to notify staff the said all was fine and we were booked for two. However our room keys were re-keyed, promoting another visit to the front desk to clear it up. Minor irritant but by then they were piling up.

Most disappointing of all was the service. We went to the Eden and Larkspur on our first day and sat for a long time between servers stopping by our table. It was not busy and there was plenty of staff, but with one exception most were happier to congregate with each other and had to be reminded by managers to look after tables. We often waited 15-30 minutes with empty glasses. And to be clear we were ordering premium drinks, so we weren't just "sitters". We eventually moved to seats at the bar to get service and this rectified things. Sometimes service was fine and other times it was brutally slow. Very inconsistent.

At dinner (Primrose) things started out better, but after dinner we sat with dirty plates for over 15 mins, then waited for more than a half hour after indicating we were done to even get a bill. Again, it wasn't busy - we were one of several tables remaining at a later (7:30) sitting and our waiter was setting up for the next day. Still, how long does it take to drop off a bill? We had ordered from a fixed 3 course menu and it was still over 2 hours to have our meal. Some meal items were excellent, others were awful. Again, inconsistent.

Overall we were both very disappointed with our experience for our money and will not be returning. For a hotel striving to be a certain class it misses the mark in large part due to inconsistent or inattentive service. Management needs to take a closer look at this. Next time I will pay a few more dollars and book the Banff Springs

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
We are sorry to read that your stay with us did not meet your expectations. Our Guest Services team would welcome the opportunity to speak with you further in regards to your experience.

Whether or not we speak further, please know that your comments have been brought forward to use when making future business decisions.

Sincerely,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 17, 2013

My family and I travelled to Banff for a birthday weekend. The Rimrock is a beautiful hotel and our stay was okay. The hotel is very close to the the Banff Gondola and the Upper Banff Hot Springs. This is convenient for those who want to use those attractions.

We arrived in the late afternoon and parking was easy as they have their own parking garage. Check in was smooth and front desk staff polite.

Our room had two queen beds and faced the valley. The decor is okay if you like Ikea style furniture. Carpets are old and industrial looking, dirty and need to be updated. Our fridge was not a fridge as we put drinks in it and they froze. Not a nice surprise when you go to pour a glass of iced tea and it's frozen solid.

My husband ordered chocolate covered strawberries which was a nice surprise. However, he ordered 6 but 2 were missing the first night. The second night there were 6 and I found that odd. I believe they corrected the price difference at check-out for us.

The beds were very hard. I asked the front desk if housekeeping had any toppers they could put on it to make it softer. The woman at the counter said she'd never had that question before. Not great customer service and I asked her to ask housekeeping. A nice gentleman showed up with puffy mattress pads but wasn't sure how to put them on the bed. He was happy to put them on the mattress when I told him it goes under the bottom sheets.

On our second night we had chain smokers below our room. This hotel is suppose to be non-smoking but apparently we were told by the front desk, they cannot do anything about people smoking on balconies. Since i am allergic to smoke and it travelled into our room, I did not have a good night. More needs to be done to protect people from second hand smoke. This is such a shame for a higher quality hotel.

The best part of the hotel was the pool area. We used it a couple times. There is a large pool to swim in and another larger pool like a hot tub which is extremely hot. The change area was nice and you can get a locker key from the spa staff. We loved the steam sauna but wished we could have had the aromatherapy for a second day. We must have lucked out on the first day. The men's and women's change rooms are separate as is the saunas. We never went to the hot springs even though it was close just because of how nice the hotels pools were.

I've always wanted to stay at the Rimrock. Now that I have I will definitely be looking at other hotels in Banff. They are closer to shops & restaurants and a better value for your money.

Room Tip: Asking for a room on a higher floor might ensure you don't get second hand smoke filtering into...
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  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, November 26, 2013
Thank you for taking the opportunity to share your feedback after your recent stay. We appreciate the opportunity to learn how we can be a better business for you, our guest.
I would like to assure you that your comments have been brought forward for review in making future business decisions.

We would be pleased to speak with you in regards to your stay, should you wish please contact our Guest Services team.

Sincerely,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
#2 Spa Hotel in Banff
#2 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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