The hotel is situated in a nice place , the rooms are ok if not a little over priced for what you get, there are plenty of other places to stay in Banff that have a lot more to offer... There is a bus service to town and back that we found useful.
My biggest issue with this hotel was the lack of functioning wifi. I have stayed at many hotels all over the world and can honestly say that I received better wifi service from the most basic of hotels/accommodations that cost less than the parking fee here.
So for $300 odd a night plus $16 for parking with out a functioning internet service and little response when the issue was raised I must give this hotel a less than favourable review.
The solution to no internet access was a free pass to the premium and secured wifi networks which also did not work.
It is unfortunate that a service so simple seems so hard to obtain. This hotel and ones like it really need to pick their game up in this regard....