Service: The staff at the Rimrock were exceedingly helpful and genuine. Everyone made eye contact and truly expressed a desire to enjoy the accommodations and their beautiful parks. Jeff the doorman consistently went above and beyond, whether it was taking photos of families, ensuring tourists understood the bus system, or sharing secrets of little known vistas - he was very courteous and helpful. The services of the concierge - Jess and Thomas were equally helpful.
Sleep Quality: I typically do not sleep well while traveling. I can honestly say that this was the best sleep I have ever had at any hotel I have stayed at. The beds are firm and the pillows and sheets are high quality.
Rooms: We stayed in a standard room with a balcony. I believe the size of the room and the bathroom were adequate. We had a partially obstructed view but still could still see plenty of Sulphur Mountain. The water pressure and temperature of the shower were great.
Location: We chose this location because of the proximity to the Hot Springs and Gondola as we didn't want the hassle of a car. Additionally, being outside of town was a bit quieter and offered breathtaking views of the scenery. Included with the room is a complimentary bus pass, with pickups directly in front of the hotel. The schedule runs approx every 40 mins, so we seldom had to plan our schedule around transportation. The only exception is that the last bus leaves town at 11PM which can put a cramp in your night life, but cabs are also readily available.