I had been to this hotel many years ago and was excited to be going back. Needless to say we had a wonderful stay. The hotel staff was amazing and our room was perfect. They changed our room to a smaller one, but we got a view of the mountains, it was great! It also seems that most rooms in the hotel have been renovated. There is also a complementary shuttle that brings you to downtown Banff where all the restaurants and shops are, so no need to stay closer to the town area. It was also great to be so close to the hot springs and the gondola. All in all a Fantastic stay!!