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“Good....but not excellent” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Free breakfast with your stay
Ranked #2 of 31 Hotels in Banff
Lancashire, UK
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Good....but not excellent”
4 of 5 stars Reviewed July 4, 2013

This is a nice hotel with good amenities and excellent customer service. Without exception, every member of staff that I met were friendly, professional and courteous. The hotel is located approx. 3km from Banff and so walking into town for dinner is impractical. Either drive, use a taxi or the complimentary bus service. Parking at the hotel is costly, but the hotel is located near to the Gondola and the Hot Springs, so maybe parking there is an option worth considering. (I parked at the hotel myself, so I am unable to comment further). If your room has a view down the Bow Valley, then it is wonderful particularly early in the morning. To summarise then, good hotel, location is well out of town, but the service is great - even by Canadian standards, which is saying something!

Room Tip: A view overlooking the Bow valley is wonderful
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (485)
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London
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed July 4, 2013

Firstly Banff is a beautiful Canadian destination and we were traveling on a family holiday so the mood should be set for this review. Upon checking in, to 2 nights later upon leaving everything was very very nice. The room was clean and well appointed. Spacious (room 718) with stunning views. The pool area was pleasantly adequate and view awesome (even from the fitness centre)! suggestions for activities, restaurants and wildlife viewing from the staff at the hotel were fantastic. The location was superb....off the beaten path but close (walking distance) to the hot springs and gondola...not to mention great hiking!!!! My husband often says where you stay can set the mood of the vacation, in the case of the Rimrock it helped make a fantastic vacation better, it was cherry on top of the sundae. Breakfast at Primrose in the hotel was lovely too!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 4, 2013 via mobile

The hotel is extremely nice! It is very fancy, but we felt out of place walking through in our hiking clothes. I was disappointed to have to pay extra for self parking given the high cost of the room in the first place. Parking should have been included. We didn't eat at the restaurant in the hotel, the prices were way too expensive for our budget. The view was beautiful. Since our room didn't have a view i looked for a sitting area to relax and take pictures if the view. Unfortunately the restaurants had all the good views. The location is a little outside of downtown Banff but we enjoyed being away at night. It is within walking distance of the hot springs. And it is very close to the gondola. Overall it was very nice!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 3, 2013

I cancelled my reservation with otel.com and yet they did not cancel and neither would the hotel. so I went anyway. The Lobby was poorly maintained but the rooms were tidy and spacious with a nice view.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fairmont, West Virginia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 2, 2013

I was supposed to stay at the Fairmont Banff Springs Hotel as it was part of the goldleaf package offered as part of the Rocky Mountaineer train I was taking. I used Fresh Tracks Canada, a travel company that suggested the Rimrock due to its proximity to the Banff gondola and Banff Upper Hot Springs since I had a short window to visit these sights..and..they were literally right across the street. The Resort is wonderful. The doormen are friendly and knowledgeable about the area and gave great advice.I had a deluxe room which had two comfortable leather chairs and a few to die for. I slept with my drapes open..lol. I ate breakfast there each day. After my check out, which was 12:00 and wonderful it wasn't early like most of the hotels, I was able to wait for my transfer to Lake Louise at one of their tables in the lobby. Internet was complimentary, so that was great. I stayed for two nights and had a lovely time. The ROAM bus stops there every 40 minutes, and it was free by showing your room key. I loved the Rimrock and hope to go back some day.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

Stayed 2 nights here at the end of June and can't praise it enough. We hv been travelling Canada and this was our 8th hotel & by far the best. It's billed as a resort hotel and we defo didn't want to leave. Staff lovely, got a free upgrade without asking because our room wasn't ready, room beautiful. Pool, spa etc & outdoor deck also great. Ate in the hotel and food was good and value for money. The views are spectacular but even without that the hotel would still rank very highly. We honestly did not want to leave.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2013

We were visiting family recently during a rather tense time for Albertans as flood waters rose suddenly affecting almost everyone's life in south Alberta. The resort dealt with most of their guests anxious to get out of Banff after a few days of highways closures. The staff pulled together to comfort those guest while attending to the few of us who arrived after the roads opened up. We still experienced a friendly and welcoming service attitude by everyone we meet. Loss of power in the town while we were there were barley noticeable in the resort. It seems they had a solid contingency plan for these things. Again, everyone was friendly and accommodating. Our special Dinner in Eden was impeccable without being pretentious. I highly recommend this resort for everything from couples weekends, family reunions to small business meetings. Very capable with a perfect service attitude.

Room Tip: Don't cheep out on a non view room. Your in Banff. It is worth it.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Family Hotel in Banff
#2 Romantic Hotel in Banff
#2 Spa Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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