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“A Nice Stay in Beautiful Surroundings” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Special Offer
Breakfast for free!
Ranked #2 of 31 Hotels in Banff
Certificate of Excellence
Vernon, Canada
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“A Nice Stay in Beautiful Surroundings”
4 of 5 stars Reviewed May 16, 2013

I recently stayed here for 3 nights during a company conference. I stayed in a standard room on the 2nd floor. The hotel is not located in the town of Banff per se however the town has a bus service that is free for those staying at the hotel. It only takes about 10 minutes to get into town and there are frequent busses. You only need to show the driver your card key. My view, even from the 2nd floor was breathtaking. I was at the rear of the hotel overlooking the forest. The room's focal point was the view from a sort of bay type window. My only issues were that the showerhead leaked and my coffee maker occasionally spewed water when brewing. It wasn't a big enough deal to complain about however one has to wonder why nobody checked at least the showerhead between guest visits. I did report the problem to the from desk upon checkout. I frequented the bar a few times and the service was impeccable. We had a waitress and waiter both from the Montreal area and their service was excellent. Unfortunately, I cannot recall their names but bravo to them both.
I found the bed very comfortable and the hotel seemed was quiet at night. I know that there were people beside me however I never heard a thing. Good soundproofing. The room was cleaned thouroughly daily.
Front desk check-in and check-out was efficient and friendly.
I did not use the pool, restaurants or any of the other services. Breakfast and lunch was provided to us outside our meeting rooms at the hotel. I have no complaints nor did I hear of any complaints from my co-workers.
The hotel is located within a short walk of the hot springs and the gondola ride (and very much recommended). I would certainly return anytime.

Room Tip: I liked my room (222) as it was quiet. If I were to return for a pleasure stay, I believe that I wou...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,698 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (574)
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Aylesbury, United Kingdom
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 15, 2013

This is a quality hotel with fantastic views of the surrounding mountains. Although out of the centre, it is a short walk away from the Banff Gondola & hot springs. The Deluxe Room we stayed in was a good size as was the bathroom.It was clean & comfortable. There was complimentary coffee & wi-fi in the room. It costs $16 per day to park at the hotel, but there is a shuttle bus to town.
The buffet breakfast was excellent & had a wide selection. We also ate in the Primrose dining room at the hotel & had the set menu which was very good value.
Would definitely recommend the hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 15, 2013

This is our first time in Banff so we thought to choose the best place where we can enjoy the scenery from our own hotel room. We got what we paid for; higher end selection on the 9th floor including valet parking. However, it is out of town so you would need a car to enjoy the area. There was a shuttle to town but we did not use it.
The room was quite and of an excellent size. Two huge corner windows gave us a full view of the valley and the river in town. Beds were comfortable. Good selection of pillows. Blackout curtains. High end toiletries. There were only two short falls which annoyed me; too little light especially in the bathroom and a faint smell of sewers when you enter the room.

Room Tip: Upper level rooms with a view is what you should consider when you book unless you are out all day a...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 15, 2013 via mobile

Front of hotel staff was very professional and welcoming after the initial shock of how far out of town the place was. Rooms were excellent and housekeeper ringing up to see if all was to liking with room was a pleasant surprise. Large room with two queen size beds and well equipped. Mountain views was to die for. Reading other guests reviews about the place pretty well sums it up for this place. Restaurants and staff service was very professional and very proud to say they considered the place the best in town. Great place and would recommend to anyone.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robina, Australia
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed May 13, 2013

Initial shock wa sthat the hotel was out of town so far.
BUT the room views & service was excellent & staff very attentive.
Bathroon tile mould was not needed.
Free town Shuttle was nice BUT really P'd when the return drove past @ the in town stop when another bus was parked in the slot.
Bus numbers do not correspond with the timetable @ the bus stop & you need to catch number 1 bus.
Did not like being charged $16 a day to park our vehicle but did appreciate they didn't charge for internet access.

Room Tip: We stayed in north wing 418 & views were lovely
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 13, 2013

The Rimrock is a very good hotel with well-trained, extremely friendly and helpful staff. The conference facilities and restaurants are also very good. What elevates the Rimrock to "excellent", IMO, is the awesome view you get from any window facing away from the road. The view from my room was spectacular and made waking up a special treat.

This is one of those venues where it really pays to select the "with a view" option, and aim for one of the higher floors.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2013

I have stayed at the Rimrock twice so far. Both times have been pleasant stays. The view is obviously one of the main points of coming to stay in the hotel. I also liked that you can use the bus for free by showing your room key and the hot springs is about a ten minute walk away. Rooms are large, comfortable, clean, and beautiful. There is a free internet option that isn't bad. I like that this hotel is quiet. Which at times makes it seem like it's just you and your partner staying. The service has been awesome. We went to the cafe, honestly not paying attention to the time and ordered something that would take a bit of time to make. The gentleman behind the desk was really nice and still made it for us. All in all, I really like this hotel and will definitely come back.

A tip would be: if you don't like transit or walking then go with another hotel that is closer in Banff.

Room Tip: Go with one of the deals that are offered if you can.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Family Hotel in Banff
#2 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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