I recently stayed here for 3 nights during a company conference. I stayed in a standard room on the 2nd floor. The hotel is not located in the town of Banff per se however the town has a bus service that is free for those staying at the hotel. It only takes about 10 minutes to get into town and there are frequent busses. You only need to show the driver your card key. My view, even from the 2nd floor was breathtaking. I was at the rear of the hotel overlooking the forest. The room's focal point was the view from a sort of bay type window. My only issues were that the showerhead leaked and my coffee maker occasionally spewed water when brewing. It wasn't a big enough deal to complain about however one has to wonder why nobody checked at least the showerhead between guest visits. I did report the problem to the from desk upon checkout. I frequented the bar a few times and the service was impeccable. We had a waitress and waiter both from the Montreal area and their service was excellent. Unfortunately, I cannot recall their names but bravo to them both.
I found the bed very comfortable and the hotel seemed was quiet at night. I know that there were people beside me however I never heard a thing. Good soundproofing. The room was cleaned thouroughly daily.
Front desk check-in and check-out was efficient and friendly.
I did not use the pool, restaurants or any of the other services. Breakfast and lunch was provided to us outside our meeting rooms at the hotel. I have no complaints nor did I hear of any complaints from my co-workers.
The hotel is located within a short walk of the hot springs and the gondola ride (and very much recommended). I would certainly return anytime.