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“Could have been 5/5 with a bit more effort” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #2 of 33 hotels in Banff
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Could have been 5/5 with a bit more effort”
4 of 5 stars Reviewed March 28, 2013

No point in repeating all the positives noted in the previous reviews - they are all accurate as far as I'm concerned. Stayed in Room 800, which includes free valet parking, wifi, sparkling wine and choc. strawberries (on arrival** see below), and a 15% restaurant discount (not huge concessions, but it's something; one expects some frills when booking a room like that). There is no better view from a hotel room in Banff, period. Large room with wood burning fireplace, oversized jetted tub, separate shower in a tiled bathroom overlooking yet another amazing view - hard to beat. Almost wall to wall windows, virtually none of which can be peered into by guests in other rooms - unlike the vast majority of the rooms in this hotel. This means privacy and a sense of openness and opulence, as you can keep all the windows open, day or night, and enjoy the views without worrying if other folks are watching. ;)

The spa was not as nice as the Willow Stream at the Banff Springs, nor does it offer the variety of treatments; but how bad can it be?

Divas was only open Fri and Sat nights during our stay, which was disappointing.

I would have given this hotel a 5/5 rating if not for the following:

- on arrival, room was not stocked with firewood as I had requested and confirmed via email.
- on arrival, complimentary bottle and strawberries were not in the room; had to call room service.
- on check in was advised that 15% discount would automatically be applied to restaurant checks as soon as we charged to room #; and if paying by another means that showing our room key would have the same result. This was not the case, had to ask for the discount 3 out of 4 times after the bill was presented and the wait staff had left the table. This meant having to wait to get their attention again (not always easy), asking for the discount (a bit embarassing...) and waiting for the new bill to be done up. Minor things overall, but like I said, a bit more effort would have netted a 5/5! I expect top notch treatment and service at a hotel like this, and it was close....
- In this room the windows stretch nearly from wall to wall, floor to ceiling. But they've decided to put a 25 inch TV in an enormous wardrobe sized cabinet right at the foot of the bed, blocking a significant part of the view out the windows from that location. This is just poor planning/design, and could be rectified by either using something like a low-rise cabinet from which the TV could pop-up (and remain hidden from view when not in use), or by mounting it up above the window line on the wall. Either solution would open up that area of windows for views.
- Also, there is another nook-type area of windows off to one side of the room, which would be perfect for a small table and 2-3 chairs for guests to enjoy a meal while taking in what is undeniably the best view in the house. But all that's there is a side-board that serves as a stand for the ice bucket. :/ Not cool. This leaves one with the impression that management wants to get you into the restaurants, where you're more likely to spend more money, rather than ordering room service.
- Noisy A/C fan, and the temperature/fan control only worked when it felt like it.

Overall this is an excellent hotel, spectacular in so many ways but a few little tweaks would go a long way imho.

Room Tip: Room 800 well worth it if you are looking for something special, willing to spend a bit more. Far m...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (425)
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English first
Calgary, Canada
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 27, 2013 via mobile

Location and view are lovely. Hotel is lovely inside. The price charged to stay a night should include exercise facilities and wireless Internet. The rooms in front of hotel are noisy with valet service and soundproofing in some rooms is really poor. Hope the visitor above you isn't a night owl if you need to be up early the next day.
Beds are comfy and room very clean.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 27, 2013

The hotel is situated about 10 minutes south from the downtown. It’s an easy drive, but watch out for the speed limit. The hotel itself is self-contained with all the standard facilities as one would expect. In addition to that, it has some small stores, a nice conference facility and a very good gym. It also houses one of the top 5 CAA rated restaurant in the country. The concierge service is really good. But the best is the location. It’s away from the downtown noise but not far from it. It’s located at the foothill of the Banff Hot spring, which can be walked to. The gondola ride is around the corner which makes a great spot for the tourists who is seeking complete R&R and a bit of skiing. The UG parking spots are narrow, and if you driving anything bigger than Explorer, or a big pickup, you may have trouble parking. In that case, avail the valet service. For self-park, find a spot in level 3, which connects to the lobby level. It has a very interesting floor numbering system. The lobby is on the ground floor, but it is floor number 7 (also self-park level 3). The top floor is 1. It’s odd, but charming!

Room Tip: The view from the room is great, no matter which room you pick, but higher the rooms are, better the...
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

The Rimrock is perched on a steep slope well above the town so that many rooms have magnificent views of the mountains and overlook Banff townsite and part of the Banff Springs golf course. Sulphur mountain, Mt. Rundle and a number of other peaks are part of the panorama.. What was most noteworthy to us was the service; it is phenomenal! The staff could not be more thoughtful and obliging. The lobby bars and restaurants are comfortable, and "homey" The rooms are clean and well-appointed although a wee bit worn. The Eden restaurant is magnificent. The cuisine is world-class and (as you might expect) pricey. That said, you get top quality fare and care.
On the "down" side it is a long walk from Banff town Center; downhill to town and (again as you might expect), uphill back. There is, apparently, a shuttle but since we were driving we didn't use it.
Contrary to another reviewer our WiFi carried no extra charge and we had no problem regulating the temperature in the room. My wife and I slept very well. As with yet another reviewer, we were there for our organization's annual conference and the meeting facilities were excellent.

Room Tip: Ask for a view room even if it costs a bit more.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 26, 2013

Got a great deal on this hotel for $148 a night standard room plus tax including Wifi, Parking Fees and $10 food credit. Arrived on a Sunday and the Valet and Doorman were both very friendly. Front desk staff were very accommodating and friendly and we got our room at about 1:30. Heated parking was awesome. Room was clean and beds very comfortable however 2 face cloths for 4 people just does not cut it. Town bus service is free and very convenient with hotel key card. The kids had a blast at the swimming pool. The next day we had breakfast at Primrose which was excellent but the service was a bit off, seemed to be a lot of new staff. No big deal. We went tubing at Norquay, came back at 3:30 and room was not made up which was disappointing. Called housekeeping for towels and left for supper with room still dirty. When we arrived back the fire was lit and we sat by the fire for a couple hours playing on our computers, a very relaxing evening. The next morning we went to the Primrose for breakfast and once again the food was excellent but at the end of our meal our waitress disappeared for over 10 minutes and we ended up asking someone else to serve us and finally left after paying someone else. So I would rate this hotel good they have some brushing up to do on service details. However I would stay again if the price is right.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2013

stayed in Banff many times (I'm a born & raised Albertan), this is my favorite hotel. Romantic, stunning views, free bus into downtown baff. booked the spring package, $179 for standard room includes parking. awesome deal for this hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 25, 2013

For the past decade our professional association has held its AGM and Scientific Program at the Rimrock. 250 members participate, often with family. Always popular with attendees, we keep returning because of the first rate convention services, exceptional staff, clean attractive rooms and conference floor, top-end food quality and presentation, and, of course location on the edge of Banff townsite with easy access to various outdoor mountain sports and leisure activities. It is not inexpensive but complimentary upgrades are commonly offered. This year management was more than fair in not charging for some rooms not used one night when a blizzard delayed some arrivals.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Spa Hotel in Banff
#2 Family Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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