Im from Toronto n' visited Calgary for few nts, than me & friends spent the weekend of Feb 22nd at the Rimrock. The concierge was somewhat quick to greet us etc. The reception staff could have been a little more professional and sophisticated etc. other than the one gentlemen who I think was senior level. But overall all staff were pretty friendly and helpful. Its a pretty decent property and a great hotel location somewhat remote nestled away from the village etc.. and mountain valley views were quite spectacular and blew us away in our grandview signature suite (6th floor) 600sq/ft+ rooms we stayed in. I was dissappointed that the reception didnt educate us and promote & tell us about the fact that the hot springs and gondula was seconds away from us before it was too late and we were checking out. 2nts was rather short as well and we wished we stayed at least 3nts which we will do next time hopefully. Whether or not the hot springs are few minutes away, all resorts in BANFF especially this one should have a large OUTDOOR hot tub for guests to enjoy till 12-1am or so. I means youre in a hotel nestled in the mountains with valley views etc and you must have a hot tub outside for people to enjoy, or romance, or indulge and take in the beautiful crisp mountain air n views etc AND JUST RELAX. with a glass of wine or cognac etc. on such a private property. Also I was rather surprised how dated our room was..it was basically a year 2008-2010 sheraton looking room at most. It was a grand room as in it was very large, lots of windows, and 2nd room was loungy and could throw a 20 people party with extra couches, a fireplace, 2 washrooms and seperate entrance which can come handy in "special situations". I expected a room that was closer to something more state of the art or alot more modern sheik which it wasnt in any way and rather more traditional. The curtain were too thick and chunky and pushing it to the furthest point they still covered too much window space.The power cords etc. under the tables were dusty dirty grimy and you didnt want to touch as well as some other parts of the room etc. The power wall plug outlets should be more plentiful and much easier to access as they were hidden and very hard to get to and you had to reach far or move furniture. The room needs alot of freshening up. The rooms were pretty clean at most. The washroom sink & tubs and tiles etc. should be sparkling n shining clean. I especially wasnt crazy about the Aveda mint evergreen or whatever shampoo..I cant imagine most consumers liking that scent. The towels could be a little better quality like superior Turkish cotton. I Would have preferred a real fireplace in my room rather than an artificial gas one. Next time a balcony is a must! For a giant room like ours with an already very high premium being paid with 2 queen beds and 2 seperate large rooms attached they should not be charging more for a 3rd or 4th guest and luckily we didnt. Also you would expect coffee brewing pots like this in a holiday inn etc. I have to say the parking and seperate parking lot is very lax and welcome to other guest who are visiting even for extended periods and was rather nice to save $$ and not have additional fees for use. The main lounge in the lobby with the giant fireplace had a very nice ambience and the piano playing was a rather very nice and homey and perfect to chill over drinks and good conversation. The internet wifi service in the room was weak and slow. The VIP features such as 15%off, free valet, and internet was nice to have. It seemed like they were giving 15%off to non "vip" rooms as well. We didnt get to try the 5star diamond restaurant Eden or any of the other restaurants unfortunately. The coffee shop had pretty damn good coffee though. The lounge menu food n drinks seems to be a little pricey but expected. Overall we enjoyed our stay and look forward to updated rooms etc..but I will definately be back..