the hotel is great, the facilities are great, location is great. Door people and the concierge were fantastic. you walked close they help you right away. Valet service for parking is a little extra, but its well worth it.
Front desk was another issue very business like forget the friendliness. Beware of what their doing with your credit cards ask in advance. We had an issue. one thing i can say is the hotel handled very well, with good follow up.
The food was all excellent. The evening meal the servers were excellent very attentive. The cooks for the buffets were very good. The young fellow making the omelets in the morning was very good and friendly. Larkspur lounge we could only get a seat during off hours.Its family friendly kids all over the lounges The Diva lounge was nice but go for the nice seats the strait chairs are not built for comfort.
swimming pool and whirl pool very nice.
The disappointment was trying to find a quiet spot - look for little nooks. One lady was eating by the elevator.
i think it would be fantastic around the hotel in the summer. Winter they had a small skating rink outside lit up and small bon fire. just a real neat place.

The is a great hotel for a weekend stay in Banff. It is located a short drive from the Banff town site. It has a wonderful lounge just off the lobby (minors allowed) that has good food/drinks with beautiful mountain views.

We stayed for three nights with another couple over the busy family day weekend. Upon arrival, we were greeted very warmly by the excellent staff. The other couple's room was ready, so we had all our bags brought to that room until our room was ready. We ate in the Larkspur Lounge for lunch while waiting for our room. Let me tell you, this lounge is magnificent. Huge windows with a magnificent view over the bow valley and Sulphur mountain, as well as comfy couches and lounge chairs and a huge fireplace in the centre. (When I say huge I mean massive, we watched the staff climb into the fireplace to start it). The lunch was delicious, very large portions, and for myself, gluten-free club sandwich, which was fantastic.

Upon arriving at our room, it was spacious, beautiful view, and the beds were magnificent. We stayed in a Grand View room on the 8th floor. Grand view rooms allow VIP treatment, which includes valet parking and 15% off at all restaurants in the hotel. Valet service was prompt and the concierge desk was a great help for all our needs. The hotel's beds and feather pillows and duvet were so cozy. After a long day of skiing and a wonderful dinner, you would pass out instantly.

Each morning we would eat at the Primrose Restaurant, which had buffet and a la carte breakfast. We did the buffet every morning, which included pastries, fresh and dried fruit, yogurts, cheeses, smoked salmon, omelette station, and the usual pancakes, sausages, scrambled eggs, poached eggs, bacon, french toast, etc. The fresh squeezed orange juice was delicious and the coffee was excellent as well.

Speaking of coffee, the hotel has a great little cafe where the americano's and latte's are fantastic, and you can pick up any essentials, snacks, or magazines. The highlight here was the amazing chocolate truffles by the in-house chef from the Eden restaurant (which you MUST eat in).

Overall, our stay was excellent. Check-in and out was smooth. The beautiful piano music from the pianist in the Larkspur Lounge in the evenings was so welcoming, and the food and service was excellent. Staff was very helpful and very prompt. My husband tried entering the code into the safe too many times and caused it to bring up an error mode. We called the concierge, and they sent someone up immediately.

The pool and hot tub were a little outdated and smelled a little too strongly of chlorine, but there was a beautiful skating rink outside with a fire pit that guests seemed to enjoy. The gym was excellent, and the spa looked very nice (sadly, we didn't have the chance to use any of the services).

Lastly, the hotel is very close to (walking distance) the hot springs and gondola. Overall, excellent views, location, and very helpful staff.

This hotel came highly recommended from friends, and based on my own research it seemed like the best option in Banff. I had considered the Banff Springs but based on reviews it appeared the rooms were small and dated which is why I chose the Rimrock instead and paid for the premium 'renovated' room.
The location of the hotel is spectacular, nestled in the mountains overlooking the town and close to the hot springs and gondola. I have to admit that I am picky when it comes to the small details which is why I choose to pay more for the renovated room. The room (819) was located inside facing- the hotel is a C shape with rooms on the inside & outside of the C. We did have a nice view of the mountain but we also had views looking into the people's rooms across from us and felt like we had to keep our blinds closed for privacy which defeats the purpose. The bathroom was also very small and the fixtures were nothing special- all very generic. The sealed window unit in the room had failed and there was condensation between the panes of glass.
Overall, if you're more interested in the view then the room/hotel itself then I would recommend the Rimrock however next time I'll probably stay elsewhere.