We stayed for 4 nights in a premium suite in January, Thurs-Sun. The hotel was quiet despite the weekend, which we appreciated very much. The staff were helpful and friendly, particularly the doorman, who would frequently conjure up a conversation with us on several mornings while we waited for tour pickups. Although the Rimrock was a little way out from the main townsite of Banff, we found the free shuttle service convenient and easy to use. Also make sure to eat at Eden, what a gastronomical experience!!!!