We live in Calgary, so Banff is only 1.5 hrs away. Our choice hotel in Banff has always been the Fairmont Banff Springs. But this time we were going with a group of people and a couple of people had always wanted to try the Rimrock and we were guilty of that too. So we made our reservation and we really do regret it.
We found that there was a communication problem during check in, the front staff that was helping us did not speak English well and we had to repeat ourselves at least three times. Later on we heard from someone at the hotel that they hire a lot of foreign workers to save some money.
The rooms are average; the views in Banff are great. Get a room in a higher floor if you are going to book at this hotel.
The food was below average and the service was slow. I remember that we wanted to drink eggnog, so we ordered for everyone at the table, and it basically was the carton that you get at the grocery store, I asked them if this was homemade or if it was the carton from the grocery store, they told me it was from the carton and that they had to do it that way because they don't have enough man power to prepare the real thing. What I couldn't understand is that if it was from the carton then why was it so expensive.
I found that we had to compromise on too many things at this hotel. We like food and we don't mind expensive food. However we do mind when we are paying high prices for food and the food is so poorly done.
I live in Calgary so we go to Banff fairly regularly. But if this is your first time going to Banff and if you are only going to be there once and not come back again, or if you are going for a special occasion then I would recommend you stay at the Fairmont Banff springs, sure you pay a bit more but it is so worth it. The service that you get is so much better, the rooms are much nicer, and the hotel is absolutely charming. If you still choose to stay at the Rimrock then at least go to the Fairmont Banff Springs for one of the castle tours that they do, they are free and they do them every day, at least that way you get to admire this beautiful landmark.
- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
- Reservation Options:
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