I stayed at this hotel for a company meeting. The room is very comfortable and well maintained, the food was great and the service prompt and friendly. The views of Banff Valley and Mountain Rundle are great. The hotel gym and pools are worth visiting. The hotel is a short walk away from the Banff Upper Hotsprings (a must in my books) and the Sulphur Mountain Gondola (great on a sunny day). I would stay again at this hotel for a meeting or a personal vacation.
There is a bus shuttle to downtown Banff. I did not take the shuttle, but it appeared to run on a fairly regular basis.