Me and my partner stayed here in January 2013, we stayed here two years ago too and simply fell in love with the place. The Rimrock I would say is one of the best places to stay, the other being Banff Springs. The rimrock's views are simply amazing but only if you book the right type of room grade, I noticed that some rooms overlooked the multi storey car park so just bare that in mind when booking.
Rooms are comfortable and the staff are generally very nice, our check in wasn't the warmest of check ins but concierge more than made up for it being very friendly.
I'm a keen swimmer and one factor that I loved about the hotel when we stayed two years ago was that it had a swimming pool, I used the pool a few times during the stay but had to stop as there was sand/grit in the large hot tub at the bottom (I'm not being picky- it seemed that someone had dumped a bucket of sand in it) and the swimming pool was seriously murky and made my skin itch like mad - funnily enough the hotel closed it shortly after for a few day's.

Generally I would advise you give the rimrock a go, they have some massive pluses such as the complimentary roam bus which gives you a lift into downtown Banff every forty minutes but be weary at weekends as the hotel is always full!

The location is wonderful! outside Banff Avenue with a spectacular view! To go downtown a car or a bus is necessary! With the card of the room showed to the driver the bus is free!The staff of the hotel is very efficient and polite ( as everywhere in Alberta). The connections with the Lake Louise and Sunshine ski resorts are also efficient and free using the 3 areas skipass!The bar has a good coffee and chocolates! The Primerose Restaurant has a Lobster Pappardelle dish really tasty, delicious and special!!! To be pedantic one could say that the turkish bath could be improved as comfortable! The days spent at the Rimrock Resort Hotel will remain as a relaxing, pleasant holiday. Thanks

The hotel from the outside looks amazing and the indoor spa, pool, lounge, restaurants look amazing. THEN you get to your room and it's average or even less. There was wallpaper coming off, the treats left were awful, and the room attached was open so the person next door could easily walk into our room. The safe did not work, the remote did not work.
WOULD not stay again!

Last August, my family and I travelled with Brewster Transportation from the Westin in Calgary to the Rimrock Resort and Hotel in Banff, Alberta, located within Banff National Park, where I had not stayed in almost 20 years. The resort, nestled in a “sea” of conifers on the side of Sulphur Mountain. Right on Mountain Road, is arguably blessed with the best view among all other hotels in Banff. It has a panoramic view of Rundle Mountain to the East; Tunnel Mountain, Bow River Valley and parts of Banff to the North-North-East, and a mountain chain to the North.

Check-in was tardy, but when we entered our attractively-furnished rooms with comfortable beds, we enjoyed the same stunning view we had already seen prior to check-in. After we had regained our “bearings”, we had a late lunch in the Primrose, one of the resort’s two dining rooms, followed by a drink in the Larkspur lounge, one of two lounges.

At check-in we learned that, if one presents the Rimrock room keys, one may ride free of charge the hybrid-electric Roam buses. Route1 buses operate from/to downtown Banff to Sulphur Mountain, in other words the Rickrock. They operate until 23:00 h. We made ample use of them.

Although he resort has an indoor pool and a whirlpool, we decided to visit the large outdoor thermal pool of The Banff Upper Hot Springs, fed by heated water deep in the earth’s crust. The “Springs” are located a hop and skip just above the resort across Mountain Road. The Pool is open daily from 09:00 to 23:00 h. Adult admission is $7.30 ($6.30 for those 65 and over). Swimsuits, towels and lockers are for rent at $1.00 each. One can theoretically swim in the pool, were it not for the large crowds of bathers, using the pool as a socials gathering place like the ancient Terme di Caracalla in Rome.
Fortunately, we only had to queue for about 15 minutes, compared to an hour or more at peak times. The resort allows its guests to use room towels, when visiting the “Springs”.

After a restful night, we enjoyed breakfast (a la carte or Buffet) in the award-winning Eden fine-dining room, before pick-up by a Brewster Transportation van that took us to the Brewster Bus terminal, where we boarded a luxury bus for a full-day tour (“Mountains, Lakes and Waterfalls”), a most enjoyable and worthwhile event, which we.
highly recommend.

On our second day, we dined in the Eden and were fortunate to obtain a table by the panoramic window, offering the same view we had already enjoyed in our rooms. The dinner and wine menus are extensive, designed to please the most demanding palates. The staff is courteous, efficient and knowledgeable. I ate venison, while my family members enjoyed Alberta beef. The only challenge is that, while sitting by the window and admiring the stunning scenery, one has to tear oneself loose from the scenery, lest the food becomes cold. To gain the necessary “bed-weight”, we spend time in the Larkspur Lounge.

The next morning, I enjoyed the extensive and varied breakfast buffet, while my family, still sated from the prior night’s dinner, decided to the visit The Rimrock Café for juice, croissants and coffee.


Check-out was quick, and our bill correct. What us always impresses when visiting western Canada is the friendliness of its denizens, mirrored only in Atlantic Canada.

While we were somewhat sad to leave the report, the anticipation of riding the Rocky Mountaineer from Banff to Vancouver consoled us, together with the hope to return to the Rimrock