I had quite the rude awakening at 5:30am, when this critter woke me up in bed. When I showed the hotel manager photos she was nothing but rude about it. Told me that it was a wood beetle which they get due to renovations. Well, the part of the hotel I was in was extremely outdated, so that seems unlikely. And also doesn't explain the bites i have all in a row (which is typical of bed bug bites). Also, telling me of a known beetle infestation is not exactly a consolation.
She was adamant that this was not a bed bug, meanwhile told me to make sure I don't bring my belongings in my house, and to put everything in the wash on high heat (which is exactly what you do when you find a bed bug in a hotel bed!!)
She offered me a 25% discount which is somewhat insulting considering it ruined what was supposed to be a relaxing getaway & requires a considerable amount of effort on my part to ensure I do not bring the bed bugs home with me. When I said that was disappointing she said "I'm sorry you feel that way".
I understand that these things happen and it's not an easy thing for hotels to avoid. But what really left a bad taste in my mouth was the way the hotel manager decided to handle the situation.
Also of note: The hotel hot tub was filthy.
- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Tablet Hotels, Priceline, EasyToBook, getaroom.com, Venere and Tingo so you can book your Rimrock Resort Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.