Me and my girlfriend had spent our 6 month anniversary at this wonderful establishment and it was by far the best hotel experience that I have ever had. The conceirge ( Sean ) was very helpful with his knowledge of the surrounding area and was able to recommend a couple great restaurants downtown for dinner. The front desk agent ( Simone ) was very professional and was able to help us with whatever we needed. Briar one of the bell hop girls was very helpful and polite as she had brought our luggage to our room and even informed us of the dining room outlets. Briar went above and beyond and made sure we had a bucket full of ice and a couple of rock glasses so that we could enjoy our night to the fullest. Later on after dinner the conceirge/front desk and reservations team contributed to a wonderfull letter that they had delivered to our room that congratulated us on our 6 month anniversary.
We also had dinner in the magnificent Primrose Restaurant and our server ( Rob ) was amazing and was able to recommend several items off of the menu that he liked and several that he really liked. The service and the atmosphere was spectacular and I highly recommend to anyone who hasent seen the view of the rockies to do so.
All the staff are well trained and very professional.
Will recommend the hotel to everyone that is looking for a great stay in Banff.