We spent a week at the Rimrock for our first anniversary. We loved our stay and would definitely stay here again. I would recommend this hotel to anyone travelling to Banff!
The bell staff and the concierge were wonderful. They assisted us in planning all our excursions and made all our dinner reservations. The concierge and bell staff were very knowledgeable and able to recommendations on activities, hiking, restaurants, etc.
Our room was nice and clean. It was what I would expect from this type of hotel. It also had a beautiful view.
Although the location is somewhat out of town, it easy to hop on the bus (or take the short walk) into town. The bus is free when you show your room card. On the weekends the bus ran every 20 minutes however during the week it was every 40 minutes. The only time I ever found this to be inconvienent was at dinner time. I wish the bus would run more frequently during the dinner time hours, so we didn't have to plan dinner around the bus schedule.
We only ate at the restuarant for breakfast one day which was good.

We spent 4 wonderful days at the Rimro ck over Christmas 2012. The hotel & the staff were warm & welcoming. The location magnificent. We highly recommend it & we would stay there again. We took advantage of the pool & hot tubs there. I especially enjoyed the steam room. The concierge people could not have been more helpful with planning our Dog Sled experience. What fun! The waiters, front door men, & the bell men were always ready with a friendly smile and efficient service. My family & I thoroughly enjoyed ourselves. JJ

The front desk staff and management needs to brush up on their customer service skills. Sometimes staff forget where their check comes from. Overall The Rooms and facilities are great! You can't get a more beautiful setting.

This is a dream escape - from the lobby to the room to breakfast!

We booked a room for New Years Eve through Hotels.com in early December. It was one of the last rooms available to accommodate 4 people. This is a pricey hotel (less than the Banff Springs), but worth the expense if you can split the cost. During peak times this hotel is recommended.

The Lobby has an old world classic charm - dark wood, large chairs and windows with oversized flower decorations. Nothing overdone - perfect scale. We arrived early and was soon taken to our room. The room was beautifully decorated with breathtaking views of the mountains and forest. Sunrise was spectacular. The room was well equipped with all the modern luxuries. Unfortunately wifi came at an extra cost! Parking (at an extra $16) was easy and close to the hotel entrance ways.

We enjoyed some time in the very large indoor hot tub and pool. Don't take towels - there are plenty at the pool. Showers and bathrooms are neat and clean. This area also has a spa and gym. If you stay on the west side of the building, know that the spa area is located on the very far east side!

The reception/concierge was very helpful with hints for the New Years Eve transit/taxi options. Even the bellboy gave us some tips! I'd recommend using the free (with your room card) public bus to get to downtown Banff. Very convenient, clean and safe and stops right in front of the hotel. It runs till around 11:30pm.

The next morning we went for breakfast - what a delight. Very affordable and probably one of the best in the Banff hotel scene. Our server was very professional and made our time in the dining room refreshing. I would recommend breakfast here, even if you are not a guest!! Btw don't forget that you get coffee on the go (in the most convenient recyclable cups Ive come across lately) before you leave.

The hotel is walking distance from the Banff Upper Hot Springs and gondola. I could recommend this hotel for anyone looking for a relaxing classy atmosphere for a special event.