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Rimrock Resort Hotel: Traveler Reviews

4.0 of 5
300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
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Rimrock Resort Hotel
Ranked #4 of 33 hotels in Banff
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965 reviews from our community

Traveler rating
    474
    283
    120
    52
    36
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Families
217
 
Couples
417
 
Solo
19
 
Business
84
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Banff National Park, Canada
1 review
1 helpful vote 1 helpful vote
“Absolutely Amazing”
5 of 5 stars Reviewed January 16, 2013

Me and my girlfriend had spent our 6 month anniversary at this wonderful establishment and it was by far the best hotel experience that I have ever had. The conceirge ( Sean ) was very helpful with his knowledge of the surrounding area and was able to recommend a couple great restaurants downtown for dinner. The front desk agent ( Simone ) was very professional and was able to help us with whatever we needed. Briar one of the bell hop girls was very helpful and polite as she had brought our luggage to our room and even informed us of the dining room outlets. Briar went above and beyond and made sure we had a bucket full of ice and a couple of rock glasses so that we could enjoy our night to the fullest. Later on after dinner the conceirge/front desk and reservations team contributed to a wonderfull letter that they had delivered to our room that congratulated us on our 6 month anniversary.
We also had dinner in the magnificent Primrose Restaurant and our server ( Rob ) was amazing and was able to recommend several items off of the menu that he liked and several that he really liked. The service and the atmosphere was spectacular and I highly recommend to anyone who hasent seen the view of the rockies to do so.
All the staff are well trained and very professional.

Will recommend the hotel to everyone that is looking for a great stay in Banff.

Room Tip: Never book a standard category room and if you are booked in a standard category room pay for the up...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Matthew W about Rimrock Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Georgia
1 review
2 helpful votes 2 helpful votes
“First Time in Banff”
5 of 5 stars Reviewed January 13, 2013

We spent a week at the Rimrock for our first anniversary. We loved our stay and would definitely stay here again. I would recommend this hotel to anyone travelling to Banff!
The bell staff and the concierge were wonderful. They assisted us in planning all our excursions and made all our dinner reservations. The concierge and bell staff were very knowledgeable and able to recommendations on activities, hiking, restaurants, etc.
Our room was nice and clean. It was what I would expect from this type of hotel. It also had a beautiful view.
Although the location is somewhat out of town, it easy to hop on the bus (or take the short walk) into town. The bus is free when you show your room card. On the weekends the bus ran every 20 minutes however during the week it was every 40 minutes. The only time I ever found this to be inconvienent was at dinner time. I wish the bus would run more frequently during the dinner time hours, so we didn't have to plan dinner around the bus schedule.
We only ate at the restuarant for breakfast one day which was good.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Melissa H about Rimrock Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“If you had a +10 rating, I would use it.”
5 of 5 stars Reviewed January 12, 2013 via mobile

We spent 4 wonderful days at the Rimro ck over Christmas 2012. The hotel & the staff were warm & welcoming. The location magnificent. We highly recommend it & we would stay there again. We took advantage of the pool & hot tubs there. I especially enjoyed the steam room. The concierge people could not have been more helpful with planning our Dog Sled experience. What fun! The waiters, front door men, & the bell men were always ready with a friendly smile and efficient service. My family & I thoroughly enjoyed ourselves. JJ

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask jchrijack about Rimrock Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Christmas at the Rimrock”
4 of 5 stars Reviewed January 8, 2013

The front desk staff and management needs to brush up on their customer service skills. Sometimes staff forget where their check comes from. Overall The Rooms and facilities are great! You can't get a more beautiful setting.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Cindy W about Rimrock Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Rock solid in Banff”
4 of 5 stars Reviewed January 7, 2013

This is a dream escape - from the lobby to the room to breakfast!

We booked a room for New Years Eve through Hotels.com in early December. It was one of the last rooms available to accommodate 4 people. This is a pricey hotel (less than the Banff Springs), but worth the expense if you can split the cost. During peak times this hotel is recommended.

The Lobby has an old world classic charm - dark wood, large chairs and windows with oversized flower decorations. Nothing overdone - perfect scale. We arrived early and was soon taken to our room. The room was beautifully decorated with breathtaking views of the mountains and forest. Sunrise was spectacular. The room was well equipped with all the modern luxuries. Unfortunately wifi came at an extra cost! Parking (at an extra $16) was easy and close to the hotel entrance ways.

We enjoyed some time in the very large indoor hot tub and pool. Don't take towels - there are plenty at the pool. Showers and bathrooms are neat and clean. This area also has a spa and gym. If you stay on the west side of the building, know that the spa area is located on the very far east side!

The reception/concierge was very helpful with hints for the New Years Eve transit/taxi options. Even the bellboy gave us some tips! I'd recommend using the free (with your room card) public bus to get to downtown Banff. Very convenient, clean and safe and stops right in front of the hotel. It runs till around 11:30pm.

The next morning we went for breakfast - what a delight. Very affordable and probably one of the best in the Banff hotel scene. Our server was very professional and made our time in the dining room refreshing. I would recommend breakfast here, even if you are not a guest!! Btw don't forget that you get coffee on the go (in the most convenient recyclable cups Ive come across lately) before you leave.

The hotel is walking distance from the Banff Upper Hot Springs and gondola. I could recommend this hotel for anyone looking for a relaxing classy atmosphere for a special event.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Sagiraffe about Rimrock Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Banff
#2 Business Hotels in Banff
#2 Best Value Hotels in Banff
#3 Romantic Hotels in Banff
#4 Family Hotels in Banff
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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