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“Christmas at the Rimrock” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Free breakfast with your stay
Ranked #1 of 33 hotels in Banff
1 review
“Christmas at the Rimrock”
4 of 5 stars Reviewed January 8, 2013

The front desk staff and management needs to brush up on their customer service skills. Sometimes staff forget where their check comes from. Overall The Rooms and facilities are great! You can't get a more beautiful setting.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
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Calgary, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2013

This is a dream escape - from the lobby to the room to breakfast!

We booked a room for New Years Eve through Hotels.com in early December. It was one of the last rooms available to accommodate 4 people. This is a pricey hotel (less than the Banff Springs), but worth the expense if you can split the cost. During peak times this hotel is recommended.

The Lobby has an old world classic charm - dark wood, large chairs and windows with oversized flower decorations. Nothing overdone - perfect scale. We arrived early and was soon taken to our room. The room was beautifully decorated with breathtaking views of the mountains and forest. Sunrise was spectacular. The room was well equipped with all the modern luxuries. Unfortunately wifi came at an extra cost! Parking (at an extra $16) was easy and close to the hotel entrance ways.

We enjoyed some time in the very large indoor hot tub and pool. Don't take towels - there are plenty at the pool. Showers and bathrooms are neat and clean. This area also has a spa and gym. If you stay on the west side of the building, know that the spa area is located on the very far east side!

The reception/concierge was very helpful with hints for the New Years Eve transit/taxi options. Even the bellboy gave us some tips! I'd recommend using the free (with your room card) public bus to get to downtown Banff. Very convenient, clean and safe and stops right in front of the hotel. It runs till around 11:30pm.

The next morning we went for breakfast - what a delight. Very affordable and probably one of the best in the Banff hotel scene. Our server was very professional and made our time in the dining room refreshing. I would recommend breakfast here, even if you are not a guest!! Btw don't forget that you get coffee on the go (in the most convenient recyclable cups Ive come across lately) before you leave.

The hotel is walking distance from the Banff Upper Hot Springs and gondola. I could recommend this hotel for anyone looking for a relaxing classy atmosphere for a special event.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 6, 2013

Room was clean, decent and fresh. Stayed here before, came back because of the gorgeous skating rink and view from below the lobby area by the fireplace. Excellent brunch is served at the Primrose dining room. We asked for a seat by the window which offered wonderful views!!!!!! Also was very nice having a few different dining options. Will be back again!
*can't comment on the spa, we didn't use it. We went to the hot springs instead!

Room Tip: The higher up the room, the better the view!
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Alberta
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 4, 2013

Last minute we decided to take a trip to the mountains coming up to New Years. Every thing we looked at was booked. We walked into the Rimrock, for the first time, and inquired about a room. The young man that waited on us was very friendly. They had two available for New Years Eve and so we took the Premium Room with a View. Well were we surprised when we opened our room door. The view was spectacular. The room was very nice as well. The hotel looks very classy with the doorman in their top hats and long coats. And everyone that works there seemed soooo very nice. Everyone! We sat at two of the different lounges. First one is close to the lobby, and we choose to sit out by the open fireplace area on the couches. After we left there and went down to their skating rink and sat outside by the firepit. Very nice touch. Then back inside to try out the Diva Lounge. Well that is where we stayed til we went up to our room just before midnight to ring in the New Year. The Diva lounge is very nice looking and a nice size. The staff are very very nice. I had wanted something to snack on but didn't want to order a full meal. So we asked the waiter if we could just order Fries (not on menu) and he said, yes, and so we did. In the morning we had Room Service bring us breakfast as we wanted to enjoy the view as much as we could. Food was good. Checking out was fast and easy. Would definately go back, definately.

Room Tip: top floor premium view room.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saskatoon, Canada
Top Contributor
110 reviews 110 reviews
66 hotel reviews
Reviews in 44 cities Reviews in 44 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 4, 2013

We have been staying at this hotel off and on since it opened. 2 years ago we were not pleased but decided to give it another chance this past New Year's Eve.
We booked 3 rooms and were all very pleased. They were the "basic" rooms with every requirement. We received an early check in and were treated with a friendly and professional manor.
We will definitely return, so much better than the Banff Springs where we stay a lot.

Room Tip: Avoid being in the front as it could be noisy.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
73 reviews 73 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 3, 2013

Love this property. We have been visitng at New Year for a number of years and have never been dissapointed. Skating rink in the back of the property, nice spa and health club. Excellent rooms. This is the nicest hotel in Banff. Banff Springs is more regal, this place is higher end.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 3, 2013

Never having stayed at this hotel before, we were expecting it to be something special. We stayed 2 nights for almost $800.00, only to find that the hotel is just average...nothing included, even had to pay daily parking,all of their restaurant meals are also high priced. The location might be great , if you plan to spend most of your time in the HotSpring pool, otherwise, it was quite inconvenient...bus into town was free, using your room key, but still not ideal for a luxury vacation.

Room Tip: We had nasked for a mountain view room, so the view was nice, but the room was very cool, and took h...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Rimrock Resort Hotel

Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Banff
#1 Business Hotel in Banff
#2 Romantic Hotel in Banff
#3 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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