We stayed at the Rimrock Dec. 22-26/12 for Christmas. We have never gone away for Xmas but as both my parents passed away this year I did not want to be home. We have 2 small dogs that are 13 and have never been boarded so we wanted to take them with us. I booked a pet room in September and was told they were the same quality etc. and actually had extra soundproofing. When we walked into the room I couldn't believe it. I was paying +$300 per night for this room as it was a premium room and expected a premium room.. The carpet was almost threadbare in spots, there were small chips in the sink and the best part is someone must have locked their dog in the bathroom as the bottom of the door had scratch marks all over it and down to the wood. I guess they don't believe in keeping the pet rooms updated and maintained because there will be dogs in the rooms. We were there 4 nights and I don't believe our room was vacuumed even once. I was paying the same rate plus a dog fee for a premium room and expected the room to be comparable with the premium rooms in the rest of the hotel. I have stayed in hotels for $150 per night that had nicer rooms. On the plus side you couldn't have asked for better service. Everyone we dealt with was wonderful. The public areas of the hotel are also very well kept and the times we ate at the hotel the food was exceptional. I am only giving an average rating as I was so disappointed with the quality of the room for what we paid. I did leave a feedback card but don't expect to hear anything as I don't think pet people are high on their list.
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
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- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel