I'm currently a guest in the Rimrock hotel. We checked in today for three nights. Upon check-in the bell staff, porters and housekeeping were all excellent in every respect. I would have rated cleanliness higher unfortunately when my parents entered their room there was a pill on the floor. We booked two rooms, 1 room to accommodate three adults & one to accommodate two adults. On check in I enquired as to both the size and views from each room, to assist us in deciding which room would better accommodate three. I was advised the rooms were identical. On checking in this is clearly not the case. Whilst the sq. ft. measurement may be similar the layout makes one living area larger than the other (unfortunately not the room the three of us checked into). The view is completely different. I contacted the guest relations supervisor to provide the feedback that I was mis-informed on check in and he advised me that I was not mis-informed and continued to debate the room size. Not something that helps me enjoy the experience. He also stated he had already had this conversation earlier (either my father or husband must have already raised the concern). This response from a supervisor is pretty disappointing. This aside the views all round are fantastic and service in the bar has been great so hopefully the hotel will read this review and see the opportunity to develop their staff and supervisors in providing guests with accurate information and customer service respectively. Our stay in the Rockies so far has been great and we look forward to enjoying Banff over the next three days. Will try and update my review in the next few days.

Hotel is nice. Location is beautiful. Lounge is comfortable ....but...

We booked the Christmas Buffet and I expected that the buffet would be outstanding for the location , time of year and price but was disappointed . As my child said 'pretty bad quality...whole family could of had steak and lobster at the Keg for half the price....'.

I would recommend hotel but not the buffet..

The hotel its self is stunning in architecture. Starts off as a two storey at the reception and drops off the mountain to become nine storey on the other side.
Owing to its location on the edge of the mountain the view is to die for!
The down side was that most of the staff were (I think) part time or new to the town and were therefore not very helpful on general information.

We give these comments to travelers and management. First, we need to mention that we travel frequently to high-end quality resorts and restaurants, and usually do research before we travel to new places. Moreover this was not our honeymoon, we have been married 41 years and gone to many places, so this is a fair and balanced assessment.

Now the Rimrock is truly a five star hotel with all the amenities as one would expect of such a resort. It has comfy elegant rooms with grand views and its interior décor is gorgeously romantic, with of course a spa and gym, for those who use such things on vacation. It even has a small skating rink. Moreover, its room prices are very reasonable considering its beauty. The location of the resort is terrifc, being about three miles from the town (we rented a car), and ten minutes by bus which conveniently runs every forty minutes back and forth. So, if you want to be near the shops and noise of the small town, perhaps this is not the hotel for you. Yet, if you are looking for great service and a wonderful staff and like being treated as king or queen or the person who owns the resort, this is the place for you.

The concierge desk is located to the left near the front door. Standard practice is smile and a welcome going in or out. The concierge is your life line to an enjoyable stay. They can pre-arrange on your itinerary with adventures like dogsledding (great), snowmobiling (terrifc), sleigh rides, and of course skiing. They even open your car door when arriving and leaving. In addition, they know great places to eat. Yet, don’t be surprised if the recommend their own “Eden” for dining. It’s a fabulous five star restaurant with all the trimmings. You’d thing it was expensive, but we ordered its four course dinner and paid $200 US, including a bottle of wine and tip, and our dinner will certainly be put on our top five all time list (don’t miss the lobster appetizer and the steak). Their dishes are small yet absolutely delicious, and they keep coming with extras and extras. We were stuffed when we left.

And there is something more to Rimrock. This is their pleasant can do attitude. Their one objective is to make your stay fantastic. And they do other things like changing activity times if you oversleep or changing dinner times if you late from enjoying your outdoor activities, or even after you return home having left your scarf at the last restaurant in town, they’ll get it and send it to you. Indeed, we put them through the tests, and each time they came up roses. Our best to Sean and Scott, Jeff, and others, they became our friends.


Sincerely,
Alan John Meister
CEO and President
Travels Review Company