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“Excellent bell/porter/housekeeping & bar staff, reception & guest relation supervisors would benefit from training.” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Free breakfast with your stay
Ranked #2 of 34 Hotels in Banff
Brisbane, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent bell/porter/housekeeping & bar staff, reception & guest relation supervisors would benefit from training.”
4 of 5 stars Reviewed December 26, 2012

I'm currently a guest in the Rimrock hotel. We checked in today for three nights. Upon check-in the bell staff, porters and housekeeping were all excellent in every respect. I would have rated cleanliness higher unfortunately when my parents entered their room there was a pill on the floor. We booked two rooms, 1 room to accommodate three adults & one to accommodate two adults. On check in I enquired as to both the size and views from each room, to assist us in deciding which room would better accommodate three. I was advised the rooms were identical. On checking in this is clearly not the case. Whilst the sq. ft. measurement may be similar the layout makes one living area larger than the other (unfortunately not the room the three of us checked into). The view is completely different. I contacted the guest relations supervisor to provide the feedback that I was mis-informed on check in and he advised me that I was not mis-informed and continued to debate the room size. Not something that helps me enjoy the experience. He also stated he had already had this conversation earlier (either my father or husband must have already raised the concern). This response from a supervisor is pretty disappointing. This aside the views all round are fantastic and service in the bar has been great so hopefully the hotel will read this review and see the opportunity to develop their staff and supervisors in providing guests with accurate information and customer service respectively. Our stay in the Rockies so far has been great and we look forward to enjoying Banff over the next three days. Will try and update my review in the next few days.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,036 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
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calgary
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 25, 2012

Hotel is nice. Location is beautiful. Lounge is comfortable ....but...

We booked the Christmas Buffet and I expected that the buffet would be outstanding for the location , time of year and price but was disappointed . As my child said 'pretty bad quality...whole family could of had steak and lobster at the Keg for half the price....'.

I would recommend hotel but not the buffet..

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2012

The hotel its self is stunning in architecture. Starts off as a two storey at the reception and drops off the mountain to become nine storey on the other side.
Owing to its location on the edge of the mountain the view is to die for!
The down side was that most of the staff were (I think) part time or new to the town and were therefore not very helpful on general information.

Room Tip: The rooms facing the valley have an excellent view.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 23, 2012

We give these comments to travelers and management. First, we need to mention that we travel frequently to high-end quality resorts and restaurants, and usually do research before we travel to new places. Moreover this was not our honeymoon, we have been married 41 years and gone to many places, so this is a fair and balanced assessment.

Now the Rimrock is truly a five star hotel with all the amenities as one would expect of such a resort. It has comfy elegant rooms with grand views and its interior décor is gorgeously romantic, with of course a spa and gym, for those who use such things on vacation. It even has a small skating rink. Moreover, its room prices are very reasonable considering its beauty. The location of the resort is terrifc, being about three miles from the town (we rented a car), and ten minutes by bus which conveniently runs every forty minutes back and forth. So, if you want to be near the shops and noise of the small town, perhaps this is not the hotel for you. Yet, if you are looking for great service and a wonderful staff and like being treated as king or queen or the person who owns the resort, this is the place for you.

The concierge desk is located to the left near the front door. Standard practice is smile and a welcome going in or out. The concierge is your life line to an enjoyable stay. They can pre-arrange on your itinerary with adventures like dogsledding (great), snowmobiling (terrifc), sleigh rides, and of course skiing. They even open your car door when arriving and leaving. In addition, they know great places to eat. Yet, don’t be surprised if the recommend their own “Eden” for dining. It’s a fabulous five star restaurant with all the trimmings. You’d thing it was expensive, but we ordered its four course dinner and paid $200 US, including a bottle of wine and tip, and our dinner will certainly be put on our top five all time list (don’t miss the lobster appetizer and the steak). Their dishes are small yet absolutely delicious, and they keep coming with extras and extras. We were stuffed when we left.

And there is something more to Rimrock. This is their pleasant can do attitude. Their one objective is to make your stay fantastic. And they do other things like changing activity times if you oversleep or changing dinner times if you late from enjoying your outdoor activities, or even after you return home having left your scarf at the last restaurant in town, they’ll get it and send it to you. Indeed, we put them through the tests, and each time they came up roses. Our best to Sean and Scott, Jeff, and others, they became our friends.


Sincerely,
Alan John Meister
CEO and President
Travels Review Company

Room Tip: Make sure to go the the "Eden Restaurant" for a night never to forget.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2012

Hoping to avoid the Christmas vacationers, we stayed for two nights the week prior to Christmas (Dec.17 & 18). The Rimrock is a lovely resort hotel, a short drive from the town of Banff. It sits nestled between mountains with wonderful views in each direction. Walking directly into the main lobby you are struck by the beauty of an open lounge area with a huge wood burning fireplace and a wall of windows - a lovely place to kick back and relax in the sun. Because the hotel was slow, upon check-in, when we inquired about internet and parking, the front desk waived the fees and provided us with both at no charge. The customer service was awesome - always a good morning/afternoon/evening when entering or leaving the hotel, the concierge and bellman were knowledgeable and helpful always anticipating our needs. Our room was clean, well appointed and had everything we could need. Our reservation came with a breakfast coupon for both days. The service in the dining room was impeccable and the food was delicious. Coffee was provided in a thermal flask and tea in a teapot. When breakfast was complete, we were provided with take-away cups for our unfinished coffee/tea - something you don't find very often. During our stay we took the opportunity to visit the Sulphur Mountain Hot Springs, just a short walk from the hotel. Just under $10.00 a person will gain you admittance to the pool and a towel. It was a nice way to spend a couple hours. Although we had our own vehicle, one could easily catch the bus, which stopped right at the front door and ran about every 40 minutes. We enjoyed our stay and would recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 19, 2012 via mobile

We stayed here for 5 nights in late November and were lucky with lots of lovely fresh snow and not many tourists. The hotel is out of town which is a downfall, but if you have a car or use the hotel shuttle, it is fine and definitely worth it. If we were going all the way to the Rockies, then I wanted to see the Rockies out of our window, and see them indeed we did. Stunning. Our kids had a ball playing snowball fights outside the hotel and we loved sitting in the cozy lobby lounge at night by the huge fire. All the Christmas decorations were up too which helped add to the magic. My only complaint is that our room was next to a function room and on our last night, there were loud parties that didn't end till 2am. Very disappointing and definitely bad management to put a family in this location. Lodged a complaint and got a discount on the last night but it did leave a bad taste in the mouth. Great hotel if you get a room NOWHERE near the function rooms.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2012

Location is little out of town but shuttle bus is excellent. Stunning view of mountians & a short walk to the Hot Springs, which are lovely to relax in, water was 38degrees. We enjoyed every minute & would love to visit again .

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Spa Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
#2 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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