I'm currently a guest in the Rimrock hotel. We checked in today for three nights. Upon check-in the bell staff, porters and housekeeping were all excellent in every respect. I would have rated cleanliness higher unfortunately when my parents entered their room there was a pill on the floor. We booked two rooms, 1 room to accommodate three adults & one to accommodate two adults. On check in I enquired as to both the size and views from each room, to assist us in deciding which room would better accommodate three. I was advised the rooms were identical. On checking in this is clearly not the case. Whilst the sq. ft. measurement may be similar the layout makes one living area larger than the other (unfortunately not the room the three of us checked into). The view is completely different. I contacted the guest relations supervisor to provide the feedback that I was mis-informed on check in and he advised me that I was not mis-informed and continued to debate the room size. Not something that helps me enjoy the experience. He also stated he had already had this conversation earlier (either my father or husband must have already raised the concern). This response from a supervisor is pretty disappointing. This aside the views all round are fantastic and service in the bar has been great so hopefully the hotel will read this review and see the opportunity to develop their staff and supervisors in providing guests with accurate information and customer service respectively. Our stay in the Rockies so far has been great and we look forward to enjoying Banff over the next three days. Will try and update my review in the next few days.
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
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- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel