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“Too Hot! (But we still love you!)” 5 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Free breakfast with your stay
Ranked #2 of 31 Hotels in Banff
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
“Too Hot! (But we still love you!)”
5 of 5 stars Reviewed December 3, 2012

Dear Rimrock

We love you dearly, and visit every chance we can. We were married in your hotel and so it holds special memories for us. The last few times though we have been too hot and not able to sleep. There is no a/c (who would expect you'd need a/c in the mountains?!) and the thermostats in the room only go down to 17degrees Celcius. We did get a fan from housekeeping, and had the window open from the moment we walked in the room, but unfortunately it didn't help lower the temperature.

We noticed that the temperature in the parkade to be hot as well- our vehicle showed it was 31 degrees Celcius!

Perhaps you can provide the option to turn down the heat, to provide more comfort while sleeping?

Hope to see you again soon.

J&B Hagen

Room Tip: The end suites (700/800) have the best, unobstructed views.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,232 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (485)
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English first
Niagara Falls, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 16, 2012

We stayed here from Oct. 8-13 and can't say enough about the great service throughout our stay.....all of the staff are fantastic! The mountain and valley views were incredible and the location was within walking distance of the gondola and hot springs...both attractions should be on everyone's list of places to go while in Banff. The complimentary bus pass really made trips to downtown convenient. We've recommending this hotel to our friends and are planning a return visit for next year....can't wait!

Room Tip: Mountain or valley views are a must
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Front Office Manager at Rimrock Resort Hotel, responded to this review, November 19, 2012
Thank you for taking the time to comment on our staff, I look foward to sharing it with the team. It is certainly our staff that assist in setting us apart from our competition. I am also glad that you enjoyed the breathtaking views from our guest rooms. There is nothing quite like waking up to the sun rising on the snow covered mountains.

I am looking forward to your next visit. Please let me know if I can be of any additional assistance.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
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suffolk, uk
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed a few nights at this hotel and enjoyed being there. The hotel is traditionally styled and has beautiful views from the back of the hotel, which we also were able to enjoy from the windows in our room, which we had upgraded to a deluxe room. The room was large and comfortable with everything you would expect from a hotel of this quality. Breakfast was very nice, and in keeping with most hotels we stayed at in Canada, is not included in the price. Also self parking in their car park cost 17 dollars per night. This hotel is up a hill out of the centre of Banff, so is quiet. There is a bus that calls at the hotel, but we didn't find that it ran that frequently when we were there, so a car was necessary. You could walk downhill, (depending on your walking speed 20mins or so) into Banff but it wouldn't be so much fun on the way back or in the dark! A couple of times when we dined in Banff we got a taxi which wasn't too expensive. All in all we are glad we stayed there, but probably would try accommodation nearer the centre of Banff next time.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Front Office Manager at Rimrock Resort Hotel, responded to this review, November 19, 2012
We certainly understand that being positioned as the highest hotel in Banff does bring its challenge of being just outside of the Townsite of Banff. We are pleased to provide complimentary transportation through the Banff Town Transit system, running every 40 minutes, for ease of travel to the town core. I am pleased to read that you were able to enjoy the view from your guest room.

We hope to have you back at the Rimrock Resort Hotel. Please let me know if I can be of any additional assistance.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
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Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2012

Have stayed at this hotel many times and have always enjoyed the experience. Upon our arrival, our room wasn't quite ready so we sat in the lounge area and had a relaxing time soaking up the fantastic mountain view with a cool glass of beer. Nice clean, comfortable rooms with, again, wonderful views. Hotel staff are always pleasant. Always service with a smile.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Front Office Manager at Rimrock Resort Hotel, responded to this review, November 19, 2012
I am so pleased to read that you enjoyed your time with us and you recieved the service we count on our staff to deliver. I apologize for your guest room not being ready upon your arrival, however am glad that you were able to take advantage of the Lounge with a pint of beer and the breathtaking views.

We look forward to your next visit. Please let me know if I can be of any additional assistance.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
189 reviews 189 reviews
159 hotel reviews
Reviews in 125 cities Reviews in 125 cities
321 helpful votes 321 helpful votes
4 of 5 stars Reviewed November 11, 2012

The selling point of this hotel is that it has outstanding views of the Rockies, but you have to have a room with one of the views (which there are many).

The hotel is situated about 3-4 km from Banff, but there is a bus that you can use complimentary while staying there that will take you into town. The grounds are gorgeous and it is within walking distance to the Banff Upper Hot Springs, which is worth a visit.

The staff is very friendly and always greats you with a smile. They have great recommendations of things to do around town.

The room we stayed in was very nice. We were on the 9th floor, which is the top floor, so it had vaulted ceilings. The room was very large and the bed was pretty comfortable. The restroom is standard, but there are two sinks - one inside the bathroom with the toilet and shower, and the second just outside the bathroom.

The spa and gym are on the third floor. There are free weights, three treadmills, one stairclimber, one elliptical machine, and one rowing machine. Complimentary towels are available and the water fountain is located outside the workout area. There is a pool and racket ball court as well.

Room Tip: Get a room with a view of the mountains
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Front Office Manager at Rimrock Resort Hotel, responded to this review, November 13, 2012
I am pleased to read that you enjoyed your stay with us, and that you were able to experience some of the great features that we have. There is nothing quite like working out to the views of the mountains in front of you! I hope that you were able to take advantage of the RacketBall court, and the pool with your time in our Spa~ next time you will have to spoil yourself to one of our many treatments available in our Rimrock Spa.

Please let me know if I can be of any additional assistance.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
94 reviews 94 reviews
46 hotel reviews
Reviews in 50 cities Reviews in 50 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 10, 2012

I spent 4 nights from Oct. 31st and Nov.4, 2012 with a group of colleagues and I can only say that my stay was absolutely great. A big room with balcony on the 4th floor with a great view on the Rockies, impeccable state and pristine clean ! But I would like to address this review to Mr. Chad, restaurant manager for his outstanding, generous, professional and friendly service he offered us in the lounge. We were all really amazed by Chad's service. I used to travel in many hotels all over Canada and I have to say that the service Chad offered us was memorable.
Thanks a lot Mr. Chad for such amazing experience! You are a great professional of the Hospitality industry.
Igal

Room Tip: Room # 479 is really nice !
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Front Office Manager at Rimrock Resort Hotel, responded to this review, November 13, 2012
Absolutely Great! to hear that you enjoyed your time with us, and your colleagues. I am happy that you were able to experience the amazing offerings in our 5-diamond Eden. Chad is a testament to the passion that our staff have for our guests and truly shows the art of hospitality at its best. It is my pleasure to pass on your comments, as well as share them with our team.

We look forward to your next stay! Please let me know if I can be of any additional assistance.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wallerawang
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 6, 2012

we stayed at this most wonderful hotel in September 2011 for two nights and could not be happier with our choice. This hotel is very special, from the moment you enter the foyer to the beautiful rooms and the magnificent views. This hotel is a fitting and opulent beginning to the amazing Canadian Rockies. Some much nicier than that other large hotel. We were welcomed and made feel very special after arriving from two days on the Rocky Mountaineer. This hotel is just beautiful, I cant say enough about it. Get a great deal on this hotel and you will be overjoyed with your choice.

Room Tip: walk to the Banff Gondola and hot springs, use the complimentary shuttle into town.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Front Office Manager at Rimrock Resort Hotel, responded to this review, November 7, 2012
It is great to hear that you enjoyed your time with us! I am glad that you were able to experience it in the beautiful month of September, when the leaves are turning and the animals aremigrating, so walking past us on a regular basis.

Hope to see you again! Please let me know if I can be of any additional assistance.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
#2 Family Hotel in Banff
#2 Spa Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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