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“The view and the conditions made the trip...” 4 of 5 stars
Review of Sunshine Mountain Lodge

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Sunshine Mountain Lodge
3.5 of 5 Resort   |   1 Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)   |  
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Hotel amenities
Special Offer
4th Night FREE
Ranked #8 of 31 Hotels in Banff
Ontario
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“The view and the conditions made the trip...”
4 of 5 stars Reviewed April 19, 2014

If you LOVE LOVE LOVE LOVE to ski all day...and not much else, this is the place for you. We stayed in the older part of the hotel and the room was very basic and small. I heard the loft suites in the newer building were quite a bit nicer and larger. Bed and bathroom were fine...nothing special. Staff was decent...a few hygiene issues with some people at the front desk and in the restaurant but hey, most of the employees are ski bums so...Food was just alright...never really hot....and not much flavor but they kind of have you because you can't leave the mountain after 5 pm. The gym was tiny and not very clean...there is no spa...the hot tub was okay but felt dirty. If you like a holiday with some skiing and better food, stay in Banff and ski at Sunshine for a day or two.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mishamee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, April 23, 2014
Hi Mishamee,

Thank you for sharing your feedback on your recent stay with us.

I was disappointed to read about the challenges you faced with the meals during your stay. We pride ourselves in providing excellent quality and it seems we missed the mark in your case.

We hope we will have the opportunity to welcome you back in the future.

Please feel free to share more details about your dining experience with me directly at snovak@skibanff.com.

Warm regards,

Steve Novak, General Manager of Food and Beverage, Sunshine Village
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

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Edmonton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 9, 2014

We have stayed a couple of times now and this time stayed in a loft unit. They are bigger than the individual bedrooms but you need to stay with family - you can of course hear everything. It worked well to bring the little ones as they had a bit more room to play. Of course it is great to be able to ski out from there and/or watch your group ski down from the balcony view. The food in the restaurants is great. Crepes at coffee shop are the best!!!

Room Tip: The loft units are fun and obviously bigger - just remember you can hear everything so no secrets so...
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Brenda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, April 17, 2014
Hi Brenda,

Thanks for choosing our hotel this ski season!

We’re so glad you and your family had a lovely stay in the loft suite and happy to hear that the little ones had lots of room to play.

We agree that the crepes in the Java Lift are delicious and paired with a hot chocolate or latte-- it’s a tough-to-beat après-ski snack.

On behalf of everyone at the Sunshine Mountain Lodge, we look forward to welcoming you back again soon.

Warm regards,

Mark Bell, Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 6, 2014

We have stayed at the lodge numerous times, and this was by far our best experience. We arrived in the afternoon at the base, checking in was easy as ever. VIP lot was full so left keys and they parked our vehicle for us. Took gondola up to the hill and headed straight for the hotel to drop off our day pack, our room was ready so that was a nice suprise as it was only 1pm, and check in is usually 4pm. Front end staff was very helpful and extremely pleasant to deal with. After a few hours of skiing we headed back to our room, and there was a nice welcome back note from Ed (Thank you). We look forward to staying at the lodge again in the near future.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Chunk67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, April 8, 2014
Good afternoon from the Rockies,

We are elated that you have selected the Sunshine Mountain Lodge as a regular vacation spot and look forward to having you return again soon.

I will pass on your kind words to Ed and the rest of the team as I'm sure they’d be thrilled.

We look forward to your next stay with us.

Best regards,

Mark Bell, Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 2, 2014 via mobile

Living at the top of a mountain for 4 nights was one of the best experiences I've had. The views were incredible. I could wake up and be on the slopes as soon as i walk outside. Simply incredible. We had to check in at the bottom of the hill to get the Gondola and our bags taken up the hill for us. I felt this was great as we didn't have to try and carry it all up ourselves. We then checked into the hotel and felt at home straight away. It was such a warm welcome as we walked through the doors. Everyone wanted to help and make sure we were happy which i can tell you, so far we were. The staff were great and so friendly. The room was clean but small but with a view like we had who cares. The snow was falling at night and sun was shining during the day. I couldn't of asked for better conditions to ski. The food in the restaurants was great. We ate on the hill during the day and hotel at night. I had everything i needed and the staff at the Lodge made sure of this. Checking out, again the staff wanted to help rather than thats just their job. They all seem so happy and willing. The process was made so easy and they ensured i left with positive memories. I will 100% be back after the experience and service i received. First class from start to finish!

  • Stayed February 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Christopher90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, April 8, 2014
Thanks for the lovely review of our resort, Christopher!

We are delighted that you were impressed with our team as we place an important emphasis on delivering an exceptional experience for all our guests.

Hopefully you were able to take advantage of our outdoor hot tub which is a perfect way to end the ski day.

We look forward to welcoming you back from Toronto again soon.

Warm regards,

Mark Bell, Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 1, 2014 via mobile

My family and I stayed at this amazing location over the Christmas break 2013. What an experience! As soon as we arrived at the base station we felt so cared for. The staff were wonderfully helpful, taking our bags up to the hotel for us and guiding us through the checking in process with a friendly smile. It's such a special place, our room was small but wonderfully cosy, the restaurants were relaxed with lovely staff, the hot tub was superb and the hotel being ski in/ski out just completed our dream holiday! Well done Sunshine Mountain Lodge - such a special place.

Stayed December 2013, traveled with family
Helpful?
Thank HappyPip547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, April 3, 2014
Wow—what a lovely review all the way from the UK!

We are so happy to hear that you and your family thoroughly enjoyed your stay in December 2013.

We are committed to having friendly, hard-working staff at Sunshine Village and it’s so nice to hear that they were able to make your stay more enjoyable.

We look forward to welcoming you back again, Pip and family.

Warm regards,

Mark Bell, Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cochrane Alberta
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 31, 2014 via mobile

There was once a time when the guests on international packages were getting a far better deal than we locals. I think many locals haven't yet realized the value of a Sunshine Marmot ski card. Since this only works if you live nearby it is a welcome deal for the locals. Sunshine is providing a significant discount on their standard rooms to card holders. As a result ourselves and other retired folks often decide on a quick break and stay up after skiing for a night or two. We certainly feel welcome by the great staff. The standard rooms in the old part of the building may not be five star and sometimes after several days the menu needs more variety. However look where you are!! It is heaven!! Love soaking in the hot pool as the mountain tops turn pink and everyone heads home

  • Stayed March 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank barb_ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, April 3, 2014
Hi Barb,

Thanks so much for taking the time to share your experience with us.

We are lucky to live in such a naturally beautiful place!

I am glad to hear that you were able to take advantage of the great deals that the Sunshine Marmot card offers and take a quick “ski-break” and enjoy Banff’s largest outdoor hot tub.

We look forward to your next visit to the Sunshine Mountain Lodge.

Best regards,

Mark Bell, Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed March 28, 2014

Our family of four arrived on Friday after the slopes were closed, so it was quite in the village. After the gondola ride up and short the walk over to the lodge, I really felt like I was in a special place.

We were up early the next day to hit the runs as soon as we could. It's so convenient staying up at the lodge and being ahead of the morning rush.

The skiing was awesome, loved the great variety of terrain. I’m just a beginner and really enjoyed the green run off the Strawberry lift. My husband and kids explored many areas, but ran out of time to get to Goat’s Eye. We all downloaded the Alpine app. It was great fun comparing stats at the end of the day.

Staff were friendly and welcoming everywhere we went; front desk, rentals, coffee shop, lift operators, burger bar. Good quality burgers were a nice delight (in my experience it's rare to have such good eats at the day lodge).

Truly a unique Alberta winter experience, one that won’t be soon forgotten.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, April 1, 2014
Hi Marney,

Thank you for the lovely review of our resort.

We are so happy to hear that you and your family had a great stay at the Sunshine Mountain Lodge and that you all enjoyed the slopes as well!

We agree that our ski-in, ski-out hotel makes a unique winter get-away and we look forward to welcoming you back again very soon.

Warm regards,

Mark Bell, Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunshine Mountain Lodge

Address: 1 Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
#2 Best Value Hotel in Banff
#3 Top resorts Hotel in Banff
#9 Family Hotel in Banff
#12 Romantic Hotel in Banff
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Sunshine Mountain Lodge 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more   less 
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Also Known As:
Sunshine Mountain Hotel Banff
Sunshine Mountain Resort
Sunshine Village Inn

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