We had an excellent stay here. It was fantastic to be able to ski in and out, and the property itself is very comfortable. The different food options were good and reasonably priced and there are different events organised like movies, bingo etc. The hot tub was great as well - although the size means that there might be large, rowdy groups of people there, detracting somewhat from the idyllic setting. The service was generally excellent - the front desk staff and concierge were super, we had a bunch of different luggage issues that were handled very well.
The "could be better" bits:
The website is not up to date - some "policies" appeared to have changed. Good: The wireless is free. Bad: there is no ski "valet" service.
As others have mentioned, the rooms are small (we had a "deluxe" room but it felt pretty standard) and the internet is very slow. There is not much storage space so if you are staying there for more than two or three days I think it would feel very cramped. Also, there seems to be minimal sound proofing, so you can hear everything happening in the hallway from your room - in our case, this included a group with five small children who enjoyed racing up and down the hall.
On the other hand, you are staying on a mountain in the middle of a beautiful national park, so this setting is hard to beat.
Breakfast in Chimney Lounge: All the staff from the check-in at the gondola base through to staff in the sports bar were really friendly and helpful with one notable exception. On our last morning, we checked out around 8.15 am, and were looking forward to a big breakfast before hitting the slopes for one last, full day. We went to the Lounge, where we had had an enjoyable dinner the previous evening. It was quite quiet, and we were waved in to sit wherever we wanted. We then waited about 10 minutes with no service - I even got up to grab menus for us. A number of servers went past our table and made eye contact without bothering to actually stop. Instead, they seemed more interested in joining the other 3/4 servers chatting behind the bar. I was really surprised, it was real contrast to the excellent service over dinner. After being studiously ignored, we went downstairs to the Java cafe where it is much busier, and the servers still manage to be more professional and friendly. This was our last (attempted) meal at the lodge so it unfortunately left a sour note on our stay.
Games room: We liked the amenities in the games room but it seemed like an afterthought and could definitely be made more welcoming and comfortable. There's a pool table, table hockey and a Wii (I think - we didn't try it), which are great - but they've been placed arbitrarily in a soul-less room with office lighting and mismatched bits of orphaned furniture and, when we were there, a random microwave sitting in the middle of the floor. The room seemed poorly thought out given the attention that has been paid to other parts of the hotel.
- Official Description (provided by the hotel):
- Nestled high in the Canadian Rockies in Canada’s oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won’t believe your eyes. And some of the best skiing you’ll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area’s largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme.It’s the vacation you and your family will never forget. ... more less
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn