There are a few things you should know before booking this lodge. The rooms are very very small. This is ok if all you are doing is sleeping in the room, but they did feel a little claustrophobic. The phone number and email address on the hotel website relate to an external entity - Skibanff, so when we were trying to call after hours because our flight had been delayed and we were needing to be picked up after the gondola had closed, we could only get through to an answering machine and there was no direct phone number to the lodge anywhere on their website. We eventually got onto them through a third party on the mountain who called them for us, and after that they were very obliging in picking us up from the base station at 11:30 at night - in that respect they were very very good. But surely they should have a direct number on the website? On the plus side they did not charge us for the pickup from the base after hours because it was not our fault our flight was delayed by 8 hours. I thought that was a really lovely touch, and am very grateful. Although the staff are all very friendly it is clearly a very transient population. They are all backpackers, and while they try to be helpful, no one really knows what to do or how to deal with issues. There doesn't seem to be a managerial presence. Upon checkout, I was presented with a bill that charged me for my stay, even though I had prepaid with an external booking. The counter assistant said not to worry about it and that it would be fixed up. I did not receive an adjusted receipt for my stay. My credit card has been provisionally charged with the extra charges. I have emailed the lodge to request a copy of my final bill and have not received any response after one week. If the charges do end up going through I am going to be very unhappy. The wireless internet is not great - the signal is quite weak everywhere in the hotel. The building itself is quite old and the elevator is very slow so taking the stairs is preferable.
On the upside, the hot tub was fantastic after a hard days skiing. The chimney corner bar/cafe served really fantastic food! We were well impressed as we expected all the food options on the mountain to be quite dire. We had dinner and breakfast there and in both cases the food was exceptional and the price was reasonable.
We probably would stay here again despite the issues we had because the location is super. It truly is ski in ski out, but don't have too high expectations of this place.
- Official Description (provided by the hotel):
- Nestled high in the Canadian Rockies in Canada’s oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won’t believe your eyes. And some of the best skiing you’ll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area’s largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme.It’s the vacation you and your family will never forget. ... more less
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn