Arrived Thursday evening for four nights, we left after three. Gondola stops at 5:00 pm, so go early. $75 for ride up to hotel by snow cat/truck. Reminded me of the days before the gondola, they used school buses. We saw advertising for Friday night skiing, but they don't do that anymore. Please update the room guide/book. The rooms are well decorated, but walls are paper thin. Baby next door cried all night on one side, guy on other side coughed all night. Staff is friendly, but inexperienced. All four resturants serve the same limited menu. "Handmade" Pizza... I've made better frozen pizza. WiFi is $9 per day, but dial-up speed. The only advantage it has is it's on the ski hill.
I've been skiing/boarding at SunShine Village for over thirty years. It has alway been the default go-to hill. We stopped buying season passes years ago, now I remember why.

Pretty underwhelming experience from start to finish. The lack of training and management is the most significant impression, ..very friendly Gap year students running the place, full of smiles but quick to point out 'they don't know' , 'it's not my job' or 'sorry we can't help you'. In a nutshell, a bit of a gong show starting with the reservation...to be informed they do not have the ability to email confirmation. Then, to arrive at 6:30 pm for checkin to find the gondola up to the lodge has shut, but it will cost 75$ to collect us by shuttle. Then given a lower catagory of room than paid for..resolved only after more phone queries. Overall, a sense of indifference. The lobby reeks of sewage, the manager I have since read will write some 'so sorry for the inconvenience' blurb on trip advisor, and hope customers like us will crawl under a rock. The bottom line, we are not the first to write this sort if review, yet nothing changes...high prices, questionable food, yahoo service. Not enough interest or business savvy to truly comprehend their weakest link.
Bottom line ..don't bother ..and those that have, will surely not be back.

Stayed feb 13&14. Loved the location, service overall was really good- excellent. All staff work hard to accommodate every thing. The front desk, the java lift, the check in and check out, all excellent!!!the ski hill staff are awesome too!!!!!!
Our whole stay was great!!! One little thing, but to some might be important. The food at the chimney corner was sub-standard at best. Nachos were good, calamari, was greasy, ordered clam chowder and realized why it had some familiarity to it. Ah, yes, Campbell's cream of celery soup, with a few sparse carrots, a few tiny potato chunks, and a can of clams. That's how they made it, then charged 8.00. Service was super slow, quite ridiculous, both nights we were there.
My kids liked their hot dog and chicken fingers. The fruit cup that came with the kids meal was good, my husband liked the. Steak sandwich, but the 2 pads of cold butter on top was not so great,
I would say, try to greens salad, that was decent. The burger my husband had the night before was not so good.
Java life was good for a grab and go breakfast.
Again location superb, we had a ski in, out room and that was wonderful.

Hot tub was nice, however in the entrance there is strong smell of sewer, and the change rooms smell really bad too. hopefully that was just temporary.

I do recommend this hotel just because the experience is pretty great, being this close to the stars, and the access to the hill is awesome.

We stayed here a week and would do this again.

First and foremost, you are on site at Alberta's best ski resort.This gives you lots of options for making early or late starts, taking breaks from your skiing, all at a fantastic ski resort where the snow is always real and good, even when they are having to make snow at other nearby resorts.

I wondered how I would get on with the hotel and restaurants having read other reviews. I liked the room we were given - I asked for a quieter room and our fifth floor waterfall room was perfect in that respect. I wouldn't bother to upgrade as at least one other reviewer suggested. I doubt noise from the bar would reach any of the bedrooms as there is an admin floor between the bar and Chimney Corner lounge on the 2nd floor and the 4th floor bedrooms.

I was concerned that the meals in the restaurants would become a bit 'samey' by the end of the week, but this wasn't a problem for us as we could chop and change between the Chimney Corner and the Eagle's Nest restaurants. We enjoy a catholic diet, so I could imagine that someone with more conservative eating habits might struggle during a longer stay. Our accommodation was bed and breakfast, and we were given vouchers to cover the cost. This allowed us to go for the buffet - I tend not to choose breakfast buffets because some of the cooked items aren't generally refreshed often enough, even at top quality hotels. The vouchers were more than sufficient to order off the menu, where eggs Benedict, other cooked and healthier options were all excellent. I thought the service in the restaurants was excellent where waiting staff were attentive, efficient and always very friendly. Because they are mostly into their snow sports, you can pick up tips from them on where to go in the mountains.

The huge hot tub was great. For extra zest, head through the gate to rub snow onto your tired muscles.

I have a couple of gripes - the room service was pretty poor, and we had to ask them to do a few basics, such as replace toiletries or cleaning, that we shouldn't have had to ask for. Towels for the hot tub are supplied, but the changing rooms weren't checked, so often there were no towels, and the showers weren't kept particularly clean.