Pretty underwhelming experience from start to finish. The lack of training and management is the most significant impression, ..very friendly Gap year students running the place, full of smiles but quick to point out 'they don't know' , 'it's not my job' or 'sorry we can't help you'. In a nutshell, a bit of a gong show starting with the reservation...to be informed they do not have the ability to email confirmation. Then, to arrive at 6:30 pm for checkin to find the gondola up to the lodge has shut, but it will cost 75$ to collect us by shuttle. Then given a lower catagory of room than paid for..resolved only after more phone queries. Overall, a sense of indifference. The lobby reeks of sewage, the manager I have since read will write some 'so sorry for the inconvenience' blurb on trip advisor, and hope customers like us will crawl under a rock. The bottom line, we are not the first to write this sort if review, yet nothing changes...high prices, questionable food, yahoo service. Not enough interest or business savvy to truly comprehend their weakest link.
Bottom line ..don't bother ..and those that have, will surely not be back.
- Official Description (provided by the hotel):
- Nestled high in the Canadian Rockies in Canada's oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won't believe your eyes. And some of the best skiing you'll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area's largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme. ... more less
- Reservation Options:
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn