We decided to book Sunshine Mountain Lodge based on a recommendation by a coworker and the fact that we were going to go skiing for 2 days. The location of the hotel was definitely worth experiencing and quite convenient if you just want to get to your room quickly, but there were a few quirks with it.
We decided to get the ski and stay package, but only for Sunday evening as it was not offered on Saturday. Lift tickets aren't cheap, came up to about $170, so we figure the remainer of the room for $130 wasn't so bad. The quirk with staying here is you have to check in before 5pm as the gondola closes, meaning you would be stranded up there till the next day. The staff helped us bring our luggage up the gondola, but there was a 3 hour delay. Fair enough, as we didn't need our luggage immediately.
Deluxe room was on the small side, and therefore only had one bad. Toilet had urine stains all down the front and the vent had tons of dust/mold; we left a note for the housekeeping and it was dealt with the next day. Housekeeping was a little on the slow side; we noted things were finally done late in the afternoon. Only one ice machine in the lower level. One elevator only, and was slow, so more often than not we took the stairs.
As we were limited to food, especially in the night, you were either going to eat at Chimney Corner, or Eagle's Nest (we skipped this one because we found food to be overpriced). The food at Chimney corner was generally pretty good (surprisingly); the burgers were juicy and food delicious, except for the one time I had the chicken and waffles and the waffles were rock hard so skipped eating those altogether. On speaking to the girls when booking, they stated no large amounts of alcohol were allowed, with the exception of one bottle of wine; their alcohol was expensive, and they even had the audacity to charge for 3 cans of beer for $20; but they did have a pitcher of beer for $20 deal that wasn't bad. We noted the service during breakfast and dinner to be extremely show, possibly due to understaffing, possibly due to lack of motivation/care, possibly because the staff knew we had to eat there anyway. But during lunch it was quite busy with other skiiers and service was quite speedy.
Hot tub was a nice touch and was clean. Same with the gym. We also utilitized the common room and games room, but do note there are families with screaming children and teens that will beat you to using the facilities. Lockers were convenient in that we had a place to store our wet equipment; inconvenient that it was at the other end of the hotel, but what can you do.
Our package included a ski lesson on the 2nd day; we had talked to the desk and they had said on 2 occasions the lesson is booked and to show up at the ski school. We showed up; it wasn't booked. They had to call an instructor to come down the hill to give us the lesson. Found the desk to be under average with communication, but at least we got all our luggage back.
For the purposes of the location on the ski hill, I'd probably stay here again, and may suggest it to friends, but I would personally do more research; I think if staying in Banff, it would be nice to enjoy the local sights at nighttime and at least have some variety to choose from.
- Official Description (provided by the hotel):
- Nestled high in the Canadian Rockies in Canada’s oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won’t believe your eyes. And some of the best skiing you’ll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area’s largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme.It’s the vacation you and your family will never forget. ... more less
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn