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“Most relaxing ski trip I have ever had!” 4 of 5 stars
Review of Sunshine Mountain Lodge

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Sunshine Mountain Lodge
3.5 of 5 Resort   |   One Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)   |  
Hotel amenities
Ranked #11 of 31 Hotels in Banff
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Most relaxing ski trip I have ever had!”
4 of 5 stars Reviewed January 20, 2013 via mobile

We spent the weekend here for my birthday. I have always wanted to stay on the hill for skiing so I bought a Travelzoo coupon with a 2 night 2 days lift tickets deal. Must say the view and room were amazing! Comfortable beds and amenities and service. The food was great and reasonably priced ! Only a couple things need improving. Just they forgot to clean our room our first day.
On checkout they added an extra nights charge but promptly adjusted this. The staff are quite inexperienced in the hospitality area as far as greeting and informing on the surroundings and details to make your stay more predictable and comfortable. More orientation training for them would be beneficial.
Otherwise a great place and we will be back!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, February 20, 2013
Sharon C

Thank you for taking the time to post a review of our hotel. I am glad we were able to make your birthday weekend an enjoyable one. I have personally passed along your feedback to our hotel staff which is incredibly helpful, as we strive to continually elevate the guest experience.
Thanks again for your valuable input and we hope you will visit us again soon.

Sincerely,

Mark Bell, Hotel Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
The Pas, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 8, 2013

The staff is amazing, very cheerful and helpful. There seemed to be a lot of luggage lost, etc (I carried mine), so I assume they have a lot of communication problems to work out. I didn't find the restaurants overpriced, considering when on the hill they're the only option. The hot tub is awesome, and you can get booze at the cafe off the lobby, or room service.
I guess if it's really expensive I would stay in Banff. I got a good deal online, and considering lift tickets for two are around $160, it was actually very cheap.

Room Tip: If you'll spend any time in the room, get one with a view, not the "waterfall deluxe".
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, February 20, 2013
M Smith

Thank-you so much for the complimentary review following your stay at our hotel. It is great to hear about the exceptional customer service you received, and I have personally passed along your feedback to our team. We hope to see you in the lodge and on the slopes again soon.

Best wishes,

Mark Bell, Hotel Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Top Contributor
116 reviews 116 reviews
70 hotel reviews
Reviews in 46 cities Reviews in 46 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed January 5, 2013

We have been staying at this property for 44 years and this visit was definitely the worst.
Our family had 3 rooms, 2 were the top category "suites" ( a king bed with a couch, the size of a standard room in any other hotel) and one was a "deluxe" waterfall room ( nothing deluxe about it). These rooms were vastly overpriced for the standard of accommodation and service we received. One day one suite had no housekeeping and the another day we only got our rooms made up after we called following lunch. Clean towels had to be routinely requested. To be fair, one morning our suite was done properly in the morning after I found the housekeepers and begged them as I was staying in the room.They did replace our dirty glasses but not in the other rooms. In our bathroom 2 out of 4 lights were burnt out, when we called maintenance they were replaced but the bathtub was left dirty following their work ( our job to clean it up?)
All meals were substandard particularly in the Eagle dining room.
Service everywhere is inefficient, the staff are friendly but untrained. One exception was Stuart at the front desk
As hotel guests we had to wait more than 1/2 hour in line for lunch. Service at breakfast was appalling.
On the coldest day there was no hot water for showers in any of our rooms, we were told they had run out at our end.

Room Tip: The tiny rooms in the back are probably the quietest
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, February 20, 2013
Baltzan

Thank you for taking the time to provide us with feedback on your stay. We are sad to hear about your experience and we would like to apologize for not providing the service we are usually known for and you expected. We hope you will be giving us another chance and return to Sunshine Mountain Lodge, as we would love to have you back as a guest.

All the best,

Mark Bell, Hotel Manager, Sunshine Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 3, 2013

We spent 4 nights at Sunshine Mountain Lodge mid-December. The transfer to the hotel was described in the booking materials - so plan for this. By the time we had a quick test of the snow and put the gear in the locker and had a beer at the saloon our bags were in the room. Due to the feedback on this site - we actually upgraded the room to the larger Deluxe ones in the West Wing. Do this if you can!! They are comfortable, great views and quiet. We are glad we did. The powder was great; the front staff attentive and helpful, the hot tube good. While some reviewers say the food choices are limited we didn't find this overly impactful: in room dining, plus the smarter one for our final night. Everything was great. We planned for the departure time-wise and everything worked just fine. I would return to Sunshine Lodge for sure!

Room Tip: A decision to pay for the larger West Wing rooms would not be a bad one . . .
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, February 20, 2013
Olivinglife1

We are so pleased to hear about your experience during your stay. We are glad you enjoyed the new West Wing room and appreciate the positive feedback on our front desk staff.

We look forward to having you return to experience our slopeside accommodations again soon.

Sincerely,

Mark Bell, Hotel Manager, Sunshine Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed December 28, 2012

.....if you want to avoid the morning rush the ski area, or you want to be on the slopes before every one else. Otherwise stay in Banff. The bags took three hours to arrive in our rooms. The rooms are small and cramped. The bathtub had signs of black mold starting around the bottom edge of the shower surround.
The food was indifferent, and if you want a breakfast with food warmer than tepid dont use the buffet which was poor as well as cool, order from the menu to ensure heated food. The fruit tray was exhausted and not replenished for nearly 30 minutes.

Room Tip: As far from the bar lounge as possible
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary Alberta
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed December 24, 2012

The staff all at the hotel were excellent as well as the restaurants and on hill staff were great. The only problem was the fire drill at about 6 am. It was mass confusion as well as nobody seem to know what to do. My buddy was a volunteer fire fighter and was quite surprised.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New forest
Top Contributor
71 reviews 71 reviews
70 hotel reviews
Reviews in 56 cities Reviews in 56 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed July 8, 2012

Marvelous experience, from leaving your bags at the ski base (they take them up for you, while you ski), through being one of the few people up on the mountain at night, to sking back down the mountain (while they take your bags down for you). We were first on the lifts in the morning, and had great snow all day. Food in the resturant was average (avoid the fondue- terrible), but the location unbeatable.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunshine Mountain Lodge

Address: One Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Top resorts Hotel in Banff
#12 Family Hotel in Banff
#14 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Sunshine Mountain Lodge 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Nestled high in the Canadian Rockies in Canada’s oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won’t believe your eyes. And some of the best skiing you’ll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area’s largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme.It’s the vacation you and your family will never forget. ... more   less 
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Also Known As:
Sunshine Mountain Hotel Banff
Sunshine Mountain Resort
Sunshine Village Inn

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