We have been staying at this property for 44 years and this visit was definitely the worst.
Our family had 3 rooms, 2 were the top category "suites" ( a king bed with a couch, the size of a standard room in any other hotel) and one was a "deluxe" waterfall room ( nothing deluxe about it). These rooms were vastly overpriced for the standard of accommodation and service we received. One day one suite had no housekeeping and the another day we only got our rooms made up after we called following lunch. Clean towels had to be routinely requested. To be fair, one morning our suite was done properly in the morning after I found the housekeepers and begged them as I was staying in the room.They did replace our dirty glasses but not in the other rooms. In our bathroom 2 out of 4 lights were burnt out, when we called maintenance they were replaced but the bathtub was left dirty following their work ( our job to clean it up?)
All meals were substandard particularly in the Eagle dining room.
Service everywhere is inefficient, the staff are friendly but untrained. One exception was Stuart at the front desk
As hotel guests we had to wait more than 1/2 hour in line for lunch. Service at breakfast was appalling.
On the coldest day there was no hot water for showers in any of our rooms, we were told they had run out at our end.
- Official Description (provided by the hotel):
- Nestled high in the Canadian Rockies in Canada's oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won't believe your eyes. And some of the best skiing you'll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area's largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme. ... more less
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn