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“Gorgeous views, but expensive” 4 of 5 stars
Review of Sunshine Mountain Lodge

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Sunshine Mountain Lodge
3.5 of 5 Resort   |   One Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)   |  
Hotel amenities
Ranked #9 of 33 hotels in Banff
Chicago, IL
Top Contributor
100 reviews 100 reviews
26 hotel reviews
Reviews in 55 cities Reviews in 55 cities
58 helpful votes 58 helpful votes
“Gorgeous views, but expensive”
4 of 5 stars Reviewed April 6, 2012

We stayed at the Sunshine Mountain Lodge with another family in the new loft rooms. They were small, but worked well for two adults and four children. The beds are not large, especially the murphy bed. The room was nicely decorated with wood and slate accents, but the downstairs bathroom has shutters above the tub that open right into the main room. Everyone was uncomfortable using that bathroom since the shutters don't block the noise and there is always the worry someone will bump open the shutters, since they are right next to the bed. There is also not a shower in that bathroom, so we all had to shower upstairs in the tiny bathroom in the loft.

The convenience of the ski out location is hard to beat, and the scenery is just gorgeous. The staff at check in were very helpful. The restaurant was expensive, but the food was pretty good. The room itself was very expensive.

We took our luggage up on the gondola and sent the ski gear up separately. There was enough room on the gondola for all six of us and our suitcases. The gondola ride is an adventure in itself!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Weatherford, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 14, 2012 via mobile

This has been our 8th trip to Banff, and the 3rd year to stay at Sunshine Mountain Lodge . It's the best location you could hope for but has reached the tipping point . In the past one could overlook the indifferent service (friendly but indifferent ) and the mediocre and limited food choices . This year though the room prices hit the stratosphere ; almost $400 a night for a premier room + lift tickets . Menu seems to be more limited this year . Not as many activities as in years past . That is important as hotel guests are stranded on the mountain after 5:30 except for Friday night . I think we will go back to the Rimrock .

  • Stayed March 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 20, 2012

I don't think you stay here because the hotel is epic, you stay for the experience and convenience of staying up on the mountain. It is wonderful to be up there when the crowds clear out. We had a loft room that had a king bed upstairs with a small bathroom with a shower in it. Downstairs was a queen bed and a little Murphy bed. There was a bathroom on the main floor that was bigger and had a nice tub that had air jets on the bottom. There was a coffee maker, hair dryer,fireplace, and tvs on both the main floor and upstairs. I liked the wood and slate in the room and felt it had a lovely ambience. The beds had plenty of pillows and cushy bedding. I would say the room was nice for a mountain ski lodge. The only thing I didn't really like was the noise and headlights of the snow plough at 3:30am and again around 6am. My kids didn't wake up from It however. The restaurant isn't particularly well run as there was a mix up with our servers and a couple of people didn't receive their orders until everyone else was finished. They did offer 10% off our bill do that was ok but they are pretty much the only game in town once the day lodge is closed. I would stay again though because the room was good and it was nice to be up on the hill. Hot tub is also lovely after a day of snow and skiing.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2012 via mobile

We arrived at check in time and had the option to take our bags with us on the gondola because we were told they could take up to three hours to arrive to our room so we did. The room was a superior room on the west side. It had a queen bed and a pull out murphy bed and a couple of chairs. The room was small to average and was nicely decorated. The hotel is really nice but not worth 490/night and that was a discounted rate because we are a season pass holder. The food at the hotel lounge and fine dining restaurant was mediocre at best and we were extremely disappointed with a bunch of the meals. It was more like pub food with no flavor. The staff were very friendly but someone in reservations mistakenly cancelled our late check out which we had requested and paid for and our last ski day was cut short because they needed the room. No offer to refund our money for the lift ticket we paid for a full day of skiing. Just a "sorry must have been the reservation agent". Over all the hotel is nice but with the food being not great and the rooms basically average why waste your money.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 1, 2012

Never stayed in the hotel but always have breakfast when on the hill.
Excellent fresh cooked breakfast at a good price if you don't like the fast food options at the other outlets on the hill this is the only place to go.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed January 9, 2012

My wife and I stayed here for 1 night the weekend after New Year. The room was small but functional and appeared clean enough, same comment for the bathroom. The TV was smaller than my computer monitor and even though some will say that "you should be outside so it doesn't matter", at well over $200 a night I expect some amenities even if I don't use them. Nicer rooms run well over $400 a night and I hope you get more for that money.

The restaurant is simply okay and because you can't easily leave the mountain at night that is really your only option.

Overall this hotel is okay and great if first tracks are your priority. But please do some research. For the same money you can stay in Banff, at the Banff Springs no less, and have a lot more options for after ski activities. For less money you can still stay in very nice accommodations in Banff and only be 11 kms from the hill. This hotel is worth $100 a night, that's it (without lift ticket). Any more than that please stay in Banff.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 1, 2012

We just returned from one night at the Sunshine Mountain Lodge. We stayed in the lowest category of rooms, a basic waterfall view room with one queen bed. The bed was very comfortable but the room was small. This was not a problem for us, but others might want more space. The price was high. This might be because we stayed between Christmas and New Years. You definitely pay for the location and the convenience of staying on the hill.

We ate at the restaurant at the hotel, not the fine dining restaurant but the more basic one. My meal (tenderloin) was very good but my husband ordered the buffalo burger which was mediocre and poorly presented. The service was poor too. Our waiter took our orders and then about 30 minutes later came back to say that what I ordered was not available. Therefore I had to order something else and we waited again for our meals to come. When my husband asked for the dip that was supposed to come with his sweet potato fries, the waiter did not bring it for another 20 minutes. If he had waited for it, his fries would have been cold.

Our wing (5th floor in the older section of the hotel) was nice and quiet so we had a good sleep.

There were lots of things for families with young children to do (sledding, movie night, campfire) but we did not do these things because we did not have our children with us.

We had a nice stay and would do it more often if the price was more reasonable (we paid about $400 including taxes for one night). I know that they are the only mountain accommodation on the hill but it is hard to justify the cost when you can stay in banff 20 minutes away for less than half the price.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunshine Mountain Lodge

Address: One Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Top resorts Hotel in Banff
#12 Family Hotel in Banff
#12 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sunshine Mountain Lodge 3.5*
Official Description (provided by the hotel):
Nestled high in the Canadian Rockies in Canada’s oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won’t believe your eyes. And some of the best skiing you’ll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area’s largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme.It’s the vacation you and your family will never forget. ... more   less 
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Also Known As:
Sunshine Mountain Hotel Banff
Sunshine Mountain Resort
Sunshine Village Inn

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