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“Overpriced and under-delivered,” 2 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #20 of 31 Hotels in Banff
Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Overpriced and under-delivered,”
2 of 5 stars Reviewed January 22, 2011

If you enjoy loud drunk people shouting outside your window each night until 4 so that you cannot sleep, this hotel is for you. If you like not having hot water in winter, you will feel right at home. If you expect the "hot pool" to be under maintenance, book now.
Smelly carpets. The dining room downstair's food is inedible.
Left some items behind in a drawer, contacted them immediately via email. Took a week tor them respond after repeated calls and emails. Still not resolved, not even an apology.
There are really very nice other places at same or better prices also right in Banff.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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australia
1 review
2 of 5 stars Reviewed January 16, 2011

we stayed here for one night and were very disapointed, we paid over $300 aust . The room was tired, small and the furniture was not matching. The view out of our window was on all the hotel/shop roofs from the main street. We could'nt even watch tv from one of the beds because the cabinet had doors on it and would'nt open far enough. we requested a cot for our baby and it took about an hour to come- when it did arrive we got no linen to go with it. the bathroom is small and very average. no breakfast inc. in general we were very disppointed and felt we paid way too much.....

  • Stayed August 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 21, 2011
Thank you for taking the time to write a review about your most recent stay with the Mount Royal Hotel.

As a Historic Hotel our hotel is one of the oldest buildings in Banff, which restricts us from being as modern as some of the newer hotels in the town. We do offer a variety of different packages for our guests to choose from one of which is a bed and breakfast package available at the time of booking. I appreciate the comment regarding the crib for your baby and will speak with my concierge desk regarding the speed at which your request was executed at. We strive to provide a high level of customer service each and every day. As we are one of the only hotels located right in the heart of Banff Avenue most guests choose our property due to our service and location.

Hotel Management
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canadian rockies
Top Contributor
80 reviews 80 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 3, 2011

This historic Hotel has a great location for shopping and dining in Banff. The staff was good and check in/out quick. We had two rooms. The first was a basic room, small but efficient. The second a suite with king bedroom. Separate living area was nice and spacious. Two TVs but a small bathroom. Older, historic property but maintained and clean. Convenient having a restaurant and lounge on site. quiet at night, but could be noisier in the summertime with street traffic. Individual heat controls was a bonus.
Reasonable prices considering it is Banff. Does have hot tub.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 4, 2011
Good day to you,

Thank-you for taking the time to wright a review we do appreciate it. I'm happy to see that you had a godd experience at the hotel, I do agree with you, we do have a great location, close to shops and all restaurants it is an asset of ours.
You are correct in saying that our property is historic, it's the second oldest hotel in Banff, 101 years old. It is part of the charm of the hotel I beleive.
Individual heat control in all of our rooms makes it a more confortable stay, I do agree iwth you.
So once again, thank-you for taking the time to wright a review, it does help us.
Hope to see you soon.

Regards,

Hotel management
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California
Top Contributor
105 reviews 105 reviews
49 hotel reviews
Reviews in 52 cities Reviews in 52 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed October 10, 2010

Some of the complaints here are a little harsh I think. Yes, this 3 1/2-star hotel has some worn, puckered carpeting in the rooms, internet has problems working at times and a smallish, narrow bathroom but the value is good, the beds most comfortable and all the amenities one would need are here. The rooms were simple with coffee and tea preparation items but no refrigerator that would have been helpful. An unusual note though was that they charged a service fee for all phones calls made whether local or whatever. One of the best features of this 1908 hotel is its great downtown location on Banff Ave. right in the middle of the small Banff business district. Great restaurants, good (but expensive) shopping, etc. are all around the hotel within a few blocks at most. The hotel has a good (Tony Roma's) in-house restaurant, a nice size jacuzzi, nice comfortable bar and comfortable rooms that we found very quiet even though our room faced the main Banff Ave. street on the third floor.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 4, 2010

The room fixtures are a bit dated and a bit worn, but still serviceable. It's not a big deal with us.

Con's? Some minors one. The mattresses needed to be flipped over for more all-around even wear.
We found the room was stuffy all night. The A/C came from an overhead vent outside the bathroom which didn't reach the beds.
We noticed the bathroom floor was warm. Probably not a problem in the winter time, but we didn’t need any more heat.

Our room, 210, was overtop of the overhang at the rear of the hotel. You'll hear tour buses pulling in early in the morning followed by the odd crash of loading luggage. This wasn’t a problem for us because we were already mobile, but it could be a problem if you wanted to sleep in.
Try to avoid a room over the bar; which was busy on a weeknight even during off season. Our end of the hotel was pretty quite.

Our room seemed clean enough, no complains there.
The Wireless Internet signal was strong, but the speed is a bit slow.

We had no problems checking in or out. Otherwise no interaction with the staff.

  • Stayed September 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 4, 2010

If you can get this for under $90 a night, I think it is good value. The rooms are perfect for those who are out and about all day and want a good sleep. It is right in the heart of Banff, stumbling distance from all pubs and a short walk to the picturescue river. The free parking and WIFI were great. The pub adjoining the hotel didn't have the best food, but would recommend it for a quick beer.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fresno, ca
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 2, 2010

The location of this hotel is the best, in the center of Banff downtown, bus stop just outside the hotel. Many restaurants and shops around the hotel, Worry free for dining. Just all the restaurants are quite expensive.

The staffs there is OK, but not too friendly.

The hotel room is OK, but it's true that the wall of the room is thin, and hear the noise of people from another room close the door, or talking. Not good for sleeping.

That hotel has free Wifi, but it needs a access code, you need to call from your hotel room to get the access code, not in the front desk. strange. the internet connection is bad at night because many people using it at the same time I think.

So if I have choice again, maybe I will choose another hotel.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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