We live in Calgary and often visit Banff as its such a short and lovely drive into the mountains. We often stay downtown at numerous hotels but thought we'd give the Mount Royal a try for a change. I'll start off by saying the hotel is lovely, as are all the staff and very polite. We did encounter a few issues though. Firstly was our room. We upgraded to a kingsize room, and although the room was lovely, we were at the back with a view and the noise of the air conditioner from our window. Not what we were expecting having upgraded!! Neither was the parking. When we booked we asked about parking and was told over the phone that there was parking, and it was Free.........Not the case. Upon arrival we were told that the parking was full and we'd have to park on the street. Again not something you'd expect for the price of an upgraded room. What was particularly annoying though was the parking. The hotel doesn't have the biggest parking lot, but we we're stunned to see how many cars were parked taking up two and even three spaces!!! We mentioned this to the receptionist but we're not sure what was done about it. They need to manage what little parking they do have a lot better. Upgraded rooms should have parking guaranteed and if these rooms aren't used, then their spaces should be used at a first come first serve basis. Like i said, we stay in Banff often and it's a shame because this one thing will probably deter us from staying at the Mount Royal again.
- Official Description (provided by the hotel):
- In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal